-87
NPS
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Acceptance Now
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About Acceptance Now's Brand
Among its major competitors, Acceptance Now is ranked in 3rd place for NPS while Progressive Insurance is 1st, and Aaron's is 2nd.
Brand at a Glance
68%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Acceptance Now Ranking
- #3 / 3 of its competitors
Acceptance Now NPS
Acceptance Now's Net Promoter Score (NPS) is a -87 with 6% Promoters, 1% Passives, and 93% Detractors. Net Promoter Score tracks whether Acceptance Now's customers would recommend using the product based on a scale of -100 to 100.
Acceptance Now Overall NPS
| 6% | Promoters |
|---|---|
| 1% | Passives |
| 93% | Detractors |
Acceptance Now NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -90 | Mar 2022 | -90 |
Apr 2022 -90 | Apr 2022 | -90 |
May 2022 -90 | May 2022 | -90 |
Jun 2022 -86 | Jun 2022 | -86 |
Jul 2022 -86 | Jul 2022 | -86 |
Nov 2022 -86 | Nov 2022 | -86 |
Jan 2023 -86 | Jan 2023 | -86 |
Apr 2023 -86 | Apr 2023 | -86 |
Jun 2023 -86 | Jun 2023 | -86 |
Jul 2023 -86 | Jul 2023 | -86 |
Jan 2024 -86 | Jan 2024 | -86 |
Dec 2024 -86 | Dec 2024 | -86 |
How Other Brands Compare
Acceptance Now is ranked third for NPS among its competitors. Progressive Insurance and Aaron's come in first and second.
Acceptance Now |  Progressive Insurance |  Aaron's | |
| Global Ranking | #- | #967 | #- |
| NPS | -87 | -16 | -57 |
| Valuation Updated every 24 hours for public companies | - | $55.91B | $889.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acceptance Now NPS by Gender
Acceptance Now's NPS was rated -100 by Female customers on Comparably.
Female
-100
Acceptance Now's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Acceptance Now's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Acceptance Now NPS by Ethnicity
Acceptance Now's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Acceptance Now NPS by Age
Acceptance Now's NPS was rated -100 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Acceptance Now NPS by Usage
Acceptance Now's NPS was rated the highest by customers who have used Acceptance Now's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -91 | 2 to 5 Years | -91 |
Acceptance Now NPS vs. Competitors
Compared to its competitors, Acceptance Now's NPS is rated right below Aaron's.
| COMPANY | NPS Score | |
|---|---|---|
| Progressive Insurance | -16 |
| Aaron's | -57 |
| Acceptance Now | -87 |
Acceptance Now Customer Reviews
Out of the 5 Acceptance Now customer reviews 0 were positive and 5 were constructive. Acceptance Now customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Acceptance Now Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Acceptance Now users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acceptance Now Customer Loyalty Score by Gender
Acceptance Now's Customer Loyalty score was rated 66 by Female customers on Comparably.
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Female
66%
Yes
Male
N/A
Yes
Acceptance Now Customer Loyalty Score by Ethnicity
Acceptance Now's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acceptance Now.
64
out of 100
Caucasian
73
out of 100
African American/Black
64
out of 100
Other
Acceptance Now Customer Loyalty Score by Age
Acceptance Now's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acceptance Now.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 40% | 41-45 | 40% |
46-50 55% | 46-50 | 55% |
51-55 55% | 51-55 | 55% |
Acceptance Now Customer Loyalty Score by Usage
Acceptance Now's Customer Loyalty score was rated the highest by customers who have used Acceptance Now's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acceptance Now Customer Loyalty Score by Industry
Acceptance Now's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acceptance Now Customer Loyalty vs. Competitors
Compared to its competitors, Acceptance Now's Customer Loyalty score is rated right below Progressive Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aaron's | 83% |
| Progressive Insurance | 80% |
| Acceptance Now | 68% |
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Acceptance Now Product Quality
1.5/5
Acceptance Now has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Acceptance Now Product Information
Acceptance Now’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Acceptance Now's product the highest.
- Website
- http://www.acceptancenow.com
Quick Insights into Acceptance Now Product Quality
Acceptance Now's Product Quality score was rated highest by customers who have used Acceptance Now's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Acceptance Now Product Quality the Highest
Ranked Acceptance Now Product Quality the Lowest
Acceptance Now Product Quality Score by Gender
Acceptance Now's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Acceptance Now Product Quality Score by Ethnicity
Acceptance Now's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acceptance Now.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Acceptance Now Product Quality Score by Age
Acceptance Now's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Acceptance Now.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Acceptance Now Product Quality Score by Usage
Acceptance Now's Product Quality score was rated 1.5 stars by customers who have used Acceptance Now's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Acceptance Now Product Quality Score by Industry
Acceptance Now's Product Quality score was rated 1.5 stars by both Government and Public Policy and Healthcare, Hospitals and Medicine industry customers.
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Acceptance Now Product Quality vs. Competitors
Compared to its competitors, Acceptance Now's Product Quality score is rated right below Aaron's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Progressive Insurance | 2.7/5 |
| Aaron's | 2.1/5 |
| Acceptance Now | 1.5/5 |
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Acceptance Now Pricing
Acceptance Now ROI & Value For Money
1.5/5
Acceptance Now has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Acceptance Now Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into Acceptance Now ROI
Acceptance Now's ROI score was rated highest by customers who have used Acceptance Now's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Acceptance Now ROI the Highest
Ranked Acceptance Now ROI the Lowest
Acceptance Now ROI Score by Gender
Acceptance Now's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acceptance Now.
Female
1.5/5
Male
N/A
Acceptance Now ROI Score by Ethnicity
Acceptance Now's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acceptance Now.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Acceptance Now ROI Score by Age
Acceptance Now's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acceptance Now.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Acceptance Now ROI Score by Usage
Acceptance Now's ROI score was rated 1.5 stars by customers who have used Acceptance Now's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Acceptance Now ROI Score by Industry
Acceptance Now's ROI score was rated 1.5 stars by both Government and Public Policy and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Acceptance Now Pricing vs. Competitors
Compared to its competitors, Acceptance Now's ROI score is rated right below Aaron's.
| COMPANY | Pricing Score | |
|---|---|---|
| Progressive Insurance | 2.5/5 |
| Aaron's | 1.9/5 |
| Acceptance Now | 1.5/5 |
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Acceptance Now Customer Satisfaction (CSAT)
Acceptance Now Customer Satisfaction (CSAT) Score
20 / 100
Acceptance Now has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
4%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
21%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acceptance Now Customer Satisfaction
Acceptance Now's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Acceptance Now Customer Satisfaction the Highest
Acceptance Now Customer Satisfaction Score by Gender
Acceptance Now's Customer Satisfaction score was rated 11 by Female customers on Comparably.
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11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 56% |
Acceptance Now Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Acceptance Now's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
Acceptance Now Customer Satisfaction Score by Usage
Acceptance Now's Customer Satisfaction score was rated 0 points by customers who have used Acceptance Now's products/services for 1 to 2 Years.
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Acceptance Now Customer Satisfaction vs. Competitors
Compared to its competitors, Acceptance Now's Customer Satisfaction score is rated right above Aaron's, and is preceded by Progressive Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Progressive Insurance | 45% |
| Acceptance Now | 20% |
| Aaron's | 18% |
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Acceptance Now Customer Service
1.5/5
Acceptance Now has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Acceptance Now's Customer Service
Website
http://www.acceptancenow.com
Quick Insights into Acceptance Now Customer Service
Acceptance Now's Customer Service score was rated highest by customers who have used Acceptance Now's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Acceptance Now's Customer Service score.
Ranked Acceptance Now Customer Service the Highest
Ranked Acceptance Now Customer Service the Lowest
Acceptance Now Customer Service Score by Gender
Acceptance Now's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acceptance Now.
Female
1.5/5
Male
N/A
Acceptance Now Customer Service Score by Ethnicity
Acceptance Now's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acceptance Now.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Acceptance Now Customer Service Score by Age
Acceptance Now's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Acceptance Now.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Acceptance Now Customer Service Score by Usage
Acceptance Now's Customer Service score was rated 1.5 stars by customers who have used Acceptance Now's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Acceptance Now Customer Service Score by Industry
Acceptance Now's Customer Service score was rated 1.5 stars by both Government and Public Policy and Healthcare, Hospitals and Medicine industry customers.
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Acceptance Now Customer Service vs. Competitors
Compared to its competitors, Acceptance Now's Customer Service score is rated right below Aaron's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Progressive Insurance | 2.7/5 |
| Aaron's | 1.5/5 |
| Acceptance Now | 1.5/5 |
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Acceptance Now as an Employer
2.4/5
Acceptance Now has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Acceptance Now scored a -87 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Acceptance Now would recommend the brand to a friend. ENPS measures how likely Acceptance Now employees would recommend working at Acceptance Now to a friend.
Net Promoter Score
-87
NPS Score
| 6% | Promoters |
|---|---|
| 1% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 10% | Promoters |
|---|---|
| 40% | Passive |
| 50% | Detractors |
