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NPS
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ADMA Biologics
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About ADMA Biologics' Brand
ADMA Biologics develops plasma-based biologics for the treatment and prevention of certain infectious diseases.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
ADMA Biologics NPS
ADMA Biologics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ADMA Biologics's customers would recommend using the product based on a scale of -100 to 100.
ADMA Biologics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ADMA Biologics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADMA Biologics Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ADMA Biologics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADMA Biologics Product Quality
3.2/5
ADMA Biologics has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ADMA Biologics' overall Product Quality score rated by its users and customers.
ADMA Biologics Product Information
ADMA Biologics’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://admabiologics.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
ADMA Biologics Pricing
ADMA Biologics ROI & Value For Money
3.2/5
ADMA Biologics has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ADMA Biologics' overall ROI score rated by its users and customers.
ADMA Biologics Customer Satisfaction (CSAT)
ADMA Biologics Customer Satisfaction (CSAT) Score
33 / 100
ADMA Biologics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADMA Biologics Customer Service
3.2/5
ADMA Biologics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ADMA Biologics' overall Customer Service score rated by its users and customers.
About ADMA Biologics's Customer Service
Address
465 Route 17, South Ramsey, Ramsey, NJ
Website
http://admabiologics.com
Phone Number
(201)478-5552
ADMA Biologics as an Employer
3.3/5
ADMA Biologics has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ADMA Biologics scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of ADMA Biologics would recommend the brand to a friend. ENPS measures how likely ADMA Biologics employees would recommend working at ADMA Biologics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
