-23
NPS
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Advance America
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About Advance America's Brand
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Advance America NPS
Advance America's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Advance America's customers would recommend using the product based on a scale of -100 to 100.
Advance America Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Advance America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -9 | Dec 2023 | -9 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -4 | Mar 2024 | -4 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -14 | Jun 2024 | -14 |
Aug 2024 -11 | Aug 2024 | -11 |
Sep 2024 -13 | Sep 2024 | -13 |
May 2025 -18 | May 2025 | -18 |
Jul 2025 -20 | Jul 2025 | -20 |
Dec 2025 -22 | Dec 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advance America NPS by Gender
Advance America's NPS was rated -47 by Female customers on Comparably.
Female
-47
Advance America's NPS was rated -47 by Female customers on Comparably.
15%
Promoters
23%
Passives
62%
Detractors
Male
N/A
Advance America's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Advance America NPS by Ethnicity
Advance America's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Native American 0 | Native American | 0 |
Advance America NPS by Age
Advance America's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Advance America NPS by Usage
Advance America's NPS was rated the highest by customers who have used Advance America's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
Advance America Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Advance America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advance America Customer Loyalty Score by Gender
Advance America's Customer Loyalty score was rated 65 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Advance America.
Female
65%
Yes
Male
N/A
Yes
Advance America Customer Loyalty Score by Ethnicity
Advance America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advance America.
75
out of 100
Caucasian
40
out of 100
Native American
Advance America Customer Loyalty Score by Age
Advance America's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advance America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
61-65 78% | 61-65 | 78% |
Advance America Customer Loyalty Score by Usage
Advance America's Customer Loyalty score was rated the highest by customers who have used Advance America's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advance America Product Quality
2.9/5
Advance America has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Advance America Product Information
Advance America’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Advance America Product Quality
Advance America's Product Quality score was rated highest by customers who have used Advance America's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
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Ranked Advance America Product Quality the Highest
Ranked Advance America Product Quality the Lowest
Advance America Product Quality Score by Gender
Advance America's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advance America.
Female
2.1/5
Male
N/A
Advance America Product Quality Score by Ethnicity
Advance America's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advance America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Native American 2.8 | Native American | 2.8 |
Advance America Product Quality Score by Age
Advance America's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advance America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
Advance America Product Quality Score by Usage
Advance America's Product Quality score was rated the highest by customers who have used Advance America's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Advance America Pricing
Advance America ROI & Value For Money
2.6/5
Advance America has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Advance America ROI
Advance America's ROI score was rated highest by Native American customers, and rated lowest by customers ages 61-65.
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Ranked Advance America ROI the Highest
Ranked Advance America ROI the Lowest
Advance America ROI Score by Gender
Advance America's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advance America.
Female
2/5
Male
N/A
Advance America ROI Score by Ethnicity
Advance America's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advance America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Native American 3 | Native American | 3 |
Advance America ROI Score by Age
Advance America's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advance America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Advance America ROI Score by Usage
Advance America's ROI score was rated the highest by customers who have used Advance America's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Advance America Customer Satisfaction (CSAT)
Advance America Customer Satisfaction (CSAT) Score
46 / 100
Advance America has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advance America Customer Satisfaction
Advance America's Customer Satisfaction score was rated highest by customers who have used Advance America's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Advance America's Customer Satisfaction.
Ranked Advance America Customer Satisfaction the Highest
Ranked Advance America Customer Satisfaction the Lowest
Advance America Customer Satisfaction Score by Gender
Advance America's Customer Satisfaction score was rated 31 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advance America.
31 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 54% |
Advance America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advance America's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advance America.
27 / 100
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
55%
CSAT according to Native American
Advance America's Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advance America.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Advance America Customer Satisfaction Score by Age
Advance America's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Advance America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 61-65 | 0% |
Advance America Customer Satisfaction Score by Usage
Advance America's Customer Satisfaction score was rated the highest by customers who have used Advance America's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Advance America Customer Service
3/5
Advance America has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Advance America's Customer Service
Address
322 Rhett St, Greenville, SC 29601
Website
https://www.advanceamerica.net/
Quick Insights into Advance America Customer Service
Advance America's Customer Service score was rated highest by customers who have used Advance America's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Advance America's Customer Service score.
Ranked Advance America Customer Service the Highest
Ranked Advance America Customer Service the Lowest
Advance America Customer Service Score by Gender
Advance America's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advance America.
Female
2.5/5
Male
N/A
Advance America Customer Service Score by Ethnicity
Advance America's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advance America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Native American 2.8 | Native American | 2.8 |
Advance America Customer Service Score by Age
Advance America's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advance America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Advance America Customer Service Score by Usage
Advance America's Customer Service score was rated the highest by customers who have used Advance America's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Advance America as an Employer
Consumer vs. Employees
Advance America scored a -23 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance America would recommend the brand to a friend. ENPS measures how likely Advance America employees would recommend working at Advance America to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
