20
NPS
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AeroVironment
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About AeroVironment's Brand
AeroVironment (AVAV) is a global leader in unmanned aircraft systems, tactical missile systems & electric vehicle charging systems.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
AeroVironment CMO
AeroVironment NPS
AeroVironment's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether AeroVironment's customers would recommend using the product based on a scale of -100 to 100.
AeroVironment Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
AeroVironment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2024 50 | Jun 2024 | 50 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AeroVironment Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of AeroVironment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AeroVironment Product Quality
3.4/5
AeroVironment has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AeroVironment's overall Product Quality score rated by its users and customers.
AeroVironment Product Information
AeroVironment’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.avinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Energy
Hardware and Devices
AeroVironment Pricing
AeroVironment ROI & Value For Money
2.8/5
AeroVironment has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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AeroVironment Customer Satisfaction (CSAT)
AeroVironment Customer Satisfaction (CSAT) Score
33 / 100
AeroVironment has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AeroVironment Customer Service
3.2/5
AeroVironment has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About AeroVironment's Customer Service
Address
800 Royal Oaks Drive, Suite 210, Monrovia, CA 91016-6347
Website
http://www.avinc.com
Phone Number
626-357-9983
AeroVironment's Social Links
AeroVironment as an Employer
3.3/5
AeroVironment has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
AeroVironment scored a 20 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of AeroVironment would recommend the brand to a friend. ENPS measures how likely AeroVironment employees would recommend working at AeroVironment to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
