-100
NPS
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AlwaysOnVacation
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About AlwaysOnVacation's Brand
AlwaysOnVacation is an online directory to find vacation rental and hosted rental properties for travelers. Among its major competitors, AlwaysOnVacation is ranked in 2nd place for NPS while Airbnb is 1st, and FlipKey is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AlwaysOnVacation Ranking
- #2 / 4 of its competitors
AlwaysOnVacation NPS
AlwaysOnVacation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AlwaysOnVacation's customers would recommend using the product based on a scale of -100 to 100.
AlwaysOnVacation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AlwaysOnVacation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
AlwaysOnVacation is ranked second for NPS among its competitors. Airbnb and FlipKey come in first and third, with VacationRoost coming in at #4.
AlwaysOnVacation |  Airbnb |  FlipKey |  VacationRoost | |
| Global Ranking | #- | #78 | #- | #- |
| NPS | -100 | 24 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlwaysOnVacation NPS vs. Competitors
Compared to its competitors, AlwaysOnVacation's NPS is rated right below VRBO.
| COMPANY | NPS Score | |
|---|---|---|
| Airbnb | 24 |
| FlipKey | N/A |
 | VRBO | N/A |
| AlwaysOnVacation | -100 |
AlwaysOnVacation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AlwaysOnVacation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlwaysOnVacation Customer Loyalty vs. Competitors
Compared to its competitors, AlwaysOnVacation's Customer Loyalty score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Airbnb | 76% |
| AlwaysOnVacation | 10% |
| FlipKey | N/A |
| VRBO | N/A |
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AlwaysOnVacation Product Quality
1.5/5
AlwaysOnVacation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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AlwaysOnVacation Product Information
AlwaysOnVacation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Social
Travel
AlwaysOnVacation Product Quality vs. Competitors
Compared to its competitors, AlwaysOnVacation's Product Quality score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbnb | 3.7/5 |
| AlwaysOnVacation | 1.5/5 |
| FlipKey | N/A |
| VRBO | N/A |
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AlwaysOnVacation Pricing
AlwaysOnVacation ROI & Value For Money
1.5/5
AlwaysOnVacation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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AlwaysOnVacation Pricing vs. Competitors
Compared to its competitors, AlwaysOnVacation's ROI score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Pricing Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| AlwaysOnVacation | 1.5/5 |
| FlipKey | N/A |
| VRBO | N/A |
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AlwaysOnVacation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AlwaysOnVacation Customer Satisfaction vs. Competitors
Compared to its competitors, AlwaysOnVacation's Customer Satisfaction score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Airbnb | 72% |
| AlwaysOnVacation | 0% |
| FlipKey | 0% |
| VRBO | 0% |
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AlwaysOnVacation Customer Service
1.5/5
AlwaysOnVacation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About AlwaysOnVacation's Customer Service
Address
San Ramon, CA
Website
http://www.alwaysonvacation.com
Phone Number
(925) 965-2621
AlwaysOnVacation Customer Service vs. Competitors
Compared to its competitors, AlwaysOnVacation's Customer Service score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| AlwaysOnVacation | 1.5/5 |
| FlipKey | N/A |
| VRBO | N/A |
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