-57
NPS
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AMAZ TV
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About AMAZ TV's Brand
The world's first American Asian cable channel. Among its major competitors, AMAZ TV is ranked in 2nd place for NPS while Netflix is 1st.
Brand at a Glance
80%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
AMAZ TV Ranking
- #2 / 2 of its competitors
AMAZ TV NPS
AMAZ TV's Net Promoter Score (NPS) is a -57 with 16% Promoters, 11% Passives, and 73% Detractors. Net Promoter Score tracks whether AMAZ TV's customers would recommend using the product based on a scale of -100 to 100.
AMAZ TV Overall NPS
| 16% | Promoters |
|---|---|
| 11% | Passives |
| 73% | Detractors |
AMAZ TV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -56 | Oct 2023 | -56 |
Nov 2023 -59 | Nov 2023 | -59 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -54 | Feb 2024 | -54 |
Apr 2024 -51 | Apr 2024 | -51 |
May 2024 -54 | May 2024 | -54 |
Jul 2024 -55 | Jul 2024 | -55 |
Aug 2024 -57 | Aug 2024 | -57 |
Sep 2024 -51 | Sep 2024 | -51 |
Dec 2024 -54 | Dec 2024 | -54 |
Feb 2025 -56 | Feb 2025 | -56 |
Jun 2025 -57 | Jun 2025 | -57 |
How Other Brands Compare
AMAZ TV is ranked second for NPS among its competitors. Netflix comes in first.
AMAZ TV |  Netflix | |
| Global Ranking | #- | #4 |
| NPS | -57 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $230.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMAZ TV NPS by Gender
AMAZ TV's NPS was rated 34 by Male customers on Comparably.
Male
34
AMAZ TV's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
AMAZ TV's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AMAZ TV NPS by Ethnicity
AMAZ TV's NPS was rated 20 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
AMAZ TV Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of AMAZ TV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMAZ TV Customer Loyalty Score by Gender
AMAZ TV's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AMAZ TV.
Male
100%
Yes
Female
N/A
Yes
AMAZ TV Customer Loyalty Score by Ethnicity
AMAZ TV's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AMAZ TV.
82
out of 100
African American/Black
AMAZ TV Customer Loyalty vs. Competitors
Compared to its competitors, AMAZ TV's Customer Loyalty score is rated right below Netflix.
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VS
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AMAZ TV Product Quality
2.6/5
AMAZ TV has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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AMAZ TV Product Information
AMAZ TV’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://amaztv.com
- Company Size
- 1-10 Employees
Quick Insights into AMAZ TV Product Quality
AMAZ TV's Product Quality score was rated highest by Male customers.
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Ranked AMAZ TV Product Quality the Highest
AMAZ TV Product Quality Score by Gender
AMAZ TV's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
AMAZ TV Product Quality Score by Ethnicity
AMAZ TV's Product Quality score was rated 2.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AMAZ TV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.8 | African American/Black | 2.8 |
AMAZ TV Product Quality vs. Competitors
Compared to its competitors, AMAZ TV's Product Quality score is rated right below Netflix.
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VS
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AMAZ TV Pricing
AMAZ TV ROI & Value For Money
2.5/5
AMAZ TV has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into AMAZ TV ROI
AMAZ TV's ROI score was rated highest by African American/Black customers.
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Ranked AMAZ TV ROI the Highest
AMAZ TV ROI Score by Gender
AMAZ TV's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AMAZ TV.
Male
2.6/5
Female
N/A
AMAZ TV ROI Score by Ethnicity
AMAZ TV's ROI score was rated 2.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AMAZ TV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.9 | African American/Black | 2.9 |
AMAZ TV Pricing vs. Competitors
Compared to its competitors, AMAZ TV's ROI score is rated right below Netflix.
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VS
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AMAZ TV Customer Satisfaction (CSAT)
AMAZ TV Customer Satisfaction (CSAT) Score
47 / 100
AMAZ TV has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
24%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMAZ TV Customer Satisfaction vs. Competitors
Compared to its competitors, AMAZ TV's Customer Satisfaction score is rated right below Netflix.
Unlock AMAZ TV Customer Satisfaction vs. Competitors Data
VS
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AMAZ TV Customer Service
2.6/5
AMAZ TV has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About AMAZ TV's Customer Service
Address
2512 Via Artis, Los Angeles, CA 90039
Website
http://amaztv.com
Phone Number
12133044899
Quick Insights into AMAZ TV Customer Service
AMAZ TV's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked AMAZ TV's Customer Service score.
Ranked AMAZ TV Customer Service the Highest
AMAZ TV Customer Service Score by Gender
AMAZ TV's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AMAZ TV.
Male
2.6/5
Female
N/A
AMAZ TV Customer Service Score by Ethnicity
AMAZ TV's Customer Service score was rated 2.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AMAZ TV.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.6 | African American/Black | 2.6 |
AMAZ TV Customer Service vs. Competitors
Compared to its competitors, AMAZ TV's Customer Service score is rated right below Netflix.
Unlock AMAZ TV Customer Service vs. Competitors Data
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AMAZ TV as an Employer
Consumer vs. Employees
AMAZ TV scored a -57 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of AMAZ TV would recommend the brand to a friend. ENPS measures how likely AMAZ TV employees would recommend working at AMAZ TV to a friend.
Net Promoter Score
-57
NPS Score
| 16% | Promoters |
|---|---|
| 11% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
