-20
NPS
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AngioDynamics
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About AngioDynamics' Brand
AngioDynamics, Inc. (AngioDynamics) is a provider of medical devices used in minimally invasive, image-guided procedures to treat
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
AngioDynamics NPS
AngioDynamics's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether AngioDynamics's customers would recommend using the product based on a scale of -100 to 100.
AngioDynamics Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
AngioDynamics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
Nov 2024 -20 | Nov 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AngioDynamics Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of AngioDynamics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AngioDynamics Product Quality
2.8/5
AngioDynamics has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AngioDynamics' overall Product Quality score rated by its users and customers.
AngioDynamics Product Information
AngioDynamics’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.angiodynamics.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
AngioDynamics Pricing
AngioDynamics ROI & Value For Money
2.5/5
AngioDynamics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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AngioDynamics Customer Satisfaction (CSAT)
AngioDynamics Customer Satisfaction (CSAT) Score
25 / 100
AngioDynamics has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
75%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AngioDynamics Customer Service
2.9/5
AngioDynamics has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AngioDynamics' overall Customer Service score rated by its users and customers.
About AngioDynamics's Customer Service
Address
Latham, NY
Website
http://www.angiodynamics.com
Phone Number
5187424465
AngioDynamics as an Employer
2.6/5
AngioDynamics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
AngioDynamics scored a -20 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of AngioDynamics would recommend the brand to a friend. ENPS measures how likely AngioDynamics employees would recommend working at AngioDynamics to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
