-1
NPS
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Apttus
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About Apttus' Brand
Apttus is a global provider of the Middle Office platform that allows enterprises to automate and optimize their most critical revenue processes.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Apttus NPS
Apttus's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Apttus's customers would recommend using the product based on a scale of -100 to 100.
Apttus Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Apttus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
May 2021 33 | May 2021 | 33 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 0 | May 2022 | 0 |
Oct 2022 13 | Oct 2022 | 13 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apttus Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Apttus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apttus Product Quality
3.5/5
Apttus has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Apttus' overall Product Quality score rated by its users and customers.
Apttus Product Information
Apttus serves markets in the United States and Canada. Apttus offers products for medium and large sized businesses.
Apttus’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.apttus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Payment Management Software
Contract Management Software
Order Management Software
Billing & Invoicing Software
Financial Reporting Software
Revenue Cycle Management Software
Apttus Pricing
Apttus ROI & Value For Money
2.7/5
Apttus has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Apttus' overall ROI score rated by its users and customers.
Apttus Pricing Plans
Apttus has a pricing structure that accommodates medium and large businesses.
Who Uses Apttus?
Medium Businesses
Large Enterprises
Apttus Customer Satisfaction (CSAT)
Apttus Customer Satisfaction (CSAT) Score
66 / 100
Apttus has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apttus Customer Service
3/5
Apttus has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Apttus' overall Customer Service score rated by its users and customers.
About Apttus's Customer Service
Address
1400 Fashion Island Blvd, Ste 100, San Mateo, CA 94404
Website
http://www.apttus.com
Phone Number
(650) 445-7700
Apttus's Social Links
Apttus as an Employer
2.6/5
Apttus has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Apttus scored a -1 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Apttus would recommend the brand to a friend. ENPS measures how likely Apttus employees would recommend working at Apttus to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
