-34
NPS
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Aramark
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About Aramark's Brand
ARAMARK provides food services, facilities management, and uniform and career apparel to healthcare institutions and more.
Brand at a Glance
62%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Aramark NPS
Aramark's Net Promoter Score (NPS) is a -34 with 26% Promoters, 14% Passives, and 60% Detractors. Net Promoter Score tracks whether Aramark's customers would recommend using the product based on a scale of -100 to 100.
Aramark Overall NPS
| 26% | Promoters |
|---|---|
| 14% | Passives |
| 60% | Detractors |
Aramark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -34 | Feb 2025 | -34 |
Mar 2025 -34 | Mar 2025 | -34 |
Apr 2025 -34 | Apr 2025 | -34 |
May 2025 -34 | May 2025 | -34 |
Jun 2025 -34 | Jun 2025 | -34 |
Jul 2025 -34 | Jul 2025 | -34 |
Aug 2025 -34 | Aug 2025 | -34 |
Sep 2025 -34 | Sep 2025 | -34 |
Oct 2025 -34 | Oct 2025 | -34 |
Dec 2025 -34 | Dec 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aramark NPS by Gender
Male customers rated Aramark's NPS 12 points higher than Female customers.
Male
-57
Aramark's NPS was rated -57 by Male customers on Comparably.
19%
Promoters
5%
Passives
76%
Detractors
Female
-69
Aramark's NPS was rated -69 by Female customers on Comparably.
14%
Promoters
3%
Passives
83%
Detractors
Aramark NPS by Ethnicity
Aramark's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Other -78 | Other | -78 |
Aramark NPS by Age
Aramark's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Aramark NPS by Usage
Aramark's NPS was rated the highest by customers who have used Aramark's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -69 | 2 to 5 Years | -69 |
5 to 10 Years -89 | 5 to 10 Years | -89 |
Over 10 Years -66 | Over 10 Years | -66 |
Aramark Customer Reviews
Out of the 19 Aramark customer reviews 3 were positive and 16 were constructive. Aramark customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aramark Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Aramark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aramark Customer Loyalty Score by Gender
Female customers rated Aramark's Customer Loyalty score 4% higher than Male customers.
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Male
59%
Yes
Female
63%
Yes
Aramark Customer Loyalty Score by Ethnicity
Aramark's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aramark.
64
out of 100
Caucasian
66
out of 100
Hispanic or Latino
70
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
30
out of 100
Other
Aramark Customer Loyalty Score by Age
Aramark's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 44% | 18-25 | 44% |
26-30 66% | 26-30 | 66% |
31-35 43% | 31-35 | 43% |
36-40 70% | 36-40 | 70% |
41-45 73% | 41-45 | 73% |
46-50 28% | 46-50 | 28% |
51-55 66% | 51-55 | 66% |
56-60 100% | 56-60 | 100% |
61-65 73% | 61-65 | 73% |
66+ 33% | 66+ | 33% |
Aramark Customer Loyalty Score by Usage
Aramark's Customer Loyalty score was rated the highest by customers who have used Aramark's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aramark Customer Loyalty Score by Industry
Aramark's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.
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Aramark Product Quality
2.7/5
Aramark has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Aramark Product Information
Aramark’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Aramark's product the highest. Reviewers from the Business and Consumer Services industry rated Aramark the lowest at 1.5.
- Website
- http://www.aramark.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Food and Beverages
Marketplaces
Quick Insights into Aramark Product Quality
Aramark's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Aramark Product Quality the Highest
Ranked Aramark Product Quality the Lowest
Aramark Product Quality Score by Gender
Male customers rated Aramark's Product Quality score 0.1 stars higher than Female customers.
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Male
2.2/5
Female
2.1/5
Aramark Product Quality Score by Ethnicity
Aramark's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aramark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Aramark Product Quality Score by Age
Aramark's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aramark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 3 | 26-30 | 3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Aramark Product Quality Score by Usage
Aramark's Product Quality score was rated the highest by customers who have used Aramark's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Aramark Product Quality Score by Industry
Aramark's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Aramark Pricing
Aramark ROI & Value For Money
2.5/5
Aramark has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Aramark Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Aramark.
Quick Insights into Aramark ROI
Aramark's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Retail industry.
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Ranked Aramark ROI the Highest
Ranked Aramark ROI the Lowest
Aramark ROI Score by Gender
Aramark's ROI score was rated 1.9 by both Female and Male customers on Comparably.
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Male
1.9/5
Female
1.9/5
Aramark ROI Score by Ethnicity
Aramark's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aramark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.8 | Other | 1.8 |
Aramark ROI Score by Age
Aramark's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aramark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2 | 31-35 | 2 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Aramark ROI Score by Usage
Aramark's ROI score was rated the highest by customers who have used Aramark's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Aramark ROI Score by Industry
Aramark's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
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Aramark Customer Satisfaction (CSAT)
Aramark Customer Satisfaction (CSAT) Score
39 / 100
Aramark has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
15%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
15%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aramark Customer Satisfaction
Aramark's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Aramark Customer Satisfaction the Highest
Ranked Aramark Customer Satisfaction the Lowest
Aramark Customer Satisfaction Score by Gender
Female customers rated Aramark's Customer Satisfaction score 11 points higher than Male customers.
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15 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 23% | |
Very Dissatisfied | 54% |
26 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 47% |
Aramark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aramark's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
21%
Satisfied
5%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
18%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
Aramark's Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
58%
CSAT according to African American/Black
Aramark's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Aramark's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Aramark's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aramark.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
57%
Aramark Customer Satisfaction Score by Age
Aramark's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aramark.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 28% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 0% |
Aramark Customer Satisfaction Score by Usage
Aramark's Customer Satisfaction score was rated the highest by customers who have used Aramark's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Aramark Customer Satisfaction Score by Industry
Aramark's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Aramark Customer Satisfaction Score by Industry",
"text": "Aramark's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 42,
"stars": 0,
"csatScore": 42,
"text": "Aramark's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 42
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Aramark's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Aramark's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Aramark's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Aramark's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Aramark's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Aramark Customer Service
2.6/5
Aramark has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Aramark's Customer Service
Address
Philadelphia, PA
Website
http://www.aramark.com
Phone Number
1(180)099-9898
Quick Insights into Aramark Customer Service
Aramark's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Aramark Customer Service the Highest
Ranked Aramark Customer Service the Lowest
Aramark Customer Service Score by Gender
Female customers rated Aramark's Customer Service score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Aramark Customer Service Score by Ethnicity
Aramark's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aramark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.9 | Other | 1.9 |
Aramark Customer Service Score by Age
Aramark's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aramark.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.6 | 66+ | 1.6 |
Aramark Customer Service Score by Usage
Aramark's Customer Service score was rated the highest by customers who have used Aramark's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Aramark Customer Service Score by Industry
Aramark's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Aramark as an Employer
2.7/5
Aramark has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Aramark scored a -34 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Aramark would recommend the brand to a friend. ENPS measures how likely Aramark employees would recommend working at Aramark to a friend.
Net Promoter Score
-34
NPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 30% | Promoters |
|---|---|
| 18% | Passive |
| 52% | Detractors |
