80
NPS
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Articulate
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About Articulate's Brand
Articulate is the leading SaaS provider of creator platforms for online workplace training.
Brand at a Glance
89%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Articulate NPS
Articulate's Net Promoter Score (NPS) is a 80 with 85% Promoters, 10% Passives, and 5% Detractors. Net Promoter Score tracks whether Articulate's customers would recommend using the product based on a scale of -100 to 100.
Articulate Overall NPS
| 85% | Promoters |
|---|---|
| 10% | Passives |
| 5% | Detractors |
Articulate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 57 | Mar 2021 | 57 |
Apr 2021 63 | Apr 2021 | 63 |
May 2021 66 | May 2021 | 66 |
Jan 2022 70 | Jan 2022 | 70 |
Mar 2022 72 | Mar 2022 | 72 |
May 2022 68 | May 2022 | 68 |
Aug 2022 71 | Aug 2022 | 71 |
Oct 2022 75 | Oct 2022 | 75 |
Nov 2022 76 | Nov 2022 | 76 |
Jan 2024 78 | Jan 2024 | 78 |
Apr 2024 79 | Apr 2024 | 79 |
Jul 2024 80 | Jul 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Articulate NPS by Gender
Articulate's NPS was rated 50 by Female customers on Comparably.
Female
50
Articulate's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Articulate's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Articulate NPS by Usage
Articulate's NPS was rated 100 points by customers who have used Articulate's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Articulate Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Articulate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Articulate Customer Loyalty Score by Gender
Articulate's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Articulate.
Female
78%
Yes
Male
N/A
Yes
Articulate Customer Loyalty Score by Usage
Articulate's Customer Loyalty score was rated 100% by customers who have used Articulate's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Articulate Customer Loyalty Score by Industry
Articulate's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Articulate Product Quality
4.5/5
Articulate has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Articulate Product Information
Articulate’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Articulate's product the highest.
- Website
- https://articulate.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Content
Media
Quick Insights into Articulate Product Quality
Articulate's Product Quality score was rated highest by customers who have used Articulate's products/services for 2 to 5 Years.
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Ranked Articulate Product Quality the Highest
Articulate Product Quality Score by Gender
Articulate's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Articulate Product Quality Score by Usage
Articulate's Product Quality score was rated 4.7 stars by customers who have used Articulate's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Articulate Product Quality Score by Industry
Articulate's Product Quality score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Articulate Pricing
Articulate ROI & Value For Money
4.4/5
Articulate has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Articulate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Articulate ROI
Articulate's ROI score was rated highest by customers who have used Articulate's products/services for 2 to 5 Years.
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Ranked Articulate ROI the Highest
Articulate ROI Score by Gender
Articulate's ROI score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Articulate.
Female
4.4/5
Male
N/A
Articulate ROI Score by Usage
Articulate's ROI score was rated 4.9 stars by customers who have used Articulate's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Articulate ROI Score by Industry
Articulate's ROI score was rated 4.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Articulate Customer Satisfaction (CSAT)
Articulate Customer Satisfaction (CSAT) Score
100 / 100
Articulate has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Articulate Customer Service
4.4/5
Articulate has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Articulate's Customer Service
Address
244 5th Avenue, Suite 2960, New York City, NY 10001
Website
https://articulate.com
Phone Number
(800) 861-4880
Quick Insights into Articulate Customer Service
Articulate's Customer Service score was rated highest by customers who have used Articulate's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Articulate's Customer Service score.
Ranked Articulate Customer Service the Highest
Articulate Customer Service Score by Gender
Articulate's Customer Service score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Articulate.
Female
4.7/5
Male
N/A
Articulate Customer Service Score by Usage
Articulate's Customer Service score was rated 4.9 stars by customers who have used Articulate's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Articulate Customer Service Score by Industry
Articulate's Customer Service score was rated 4.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Articulate as an Employer
4.6/5
Articulate has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Articulate scored a 80 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Articulate would recommend the brand to a friend. ENPS measures how likely Articulate employees would recommend working at Articulate to a friend.
Net Promoter Score
80
NPS Score
| 85% | Promoters |
|---|---|
| 10% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
