61
NPS
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AskNicely
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About AskNicely's Brand
AskNicely helps businesses use real time customer feedback (based on NPS) to deliver the right experience to every customer, every day. Among its major competitors, AskNicely is ranked in 1st place for NPS while Qualtrics is 2nd.
Brand at a Glance
10%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
2.7/5
Customer Service
AskNicely Ranking
- #1 / 2 of its competitors
AskNicely NPS
AskNicely's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether AskNicely's customers would recommend using the product based on a scale of -100 to 100.
AskNicely Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
AskNicely NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Mar 2021 61 | Mar 2021 | 61 |
How Other Brands Compare
AskNicely is ranked first for NPS among its competitors. Qualtrics comes in second.
AskNicely |  Qualtrics | |
| Global Ranking | #- | #274 |
| NPS | 61 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.58B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AskNicely NPS by Usage
AskNicely's NPS was rated the highest by customers who have used AskNicely's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
AskNicely Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AskNicely users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AskNicely Customer Loyalty vs. Competitors
Compared to its competitors, AskNicely's Customer Loyalty score is rated right below Qualtrics.
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AskNicely Product Quality
4.2/5
AskNicely has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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AskNicely Product Information
AskNicely serves markets in the United States, Asia, Europe, Canada, United Kingdom, and Latin America. AskNicely supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
AskNicely’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.asknicely.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Dutch
French
Portuguese
Product Type
Customer Experience Software
Customer Success Software
Online Survey Software
Survey Software
Customer Satisfaction Software
Quick Insights into AskNicely Product Quality
AskNicely's Product Quality score was rated highest by customers who have used AskNicely's products/services for Less than 1 Year.
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Ranked AskNicely Product Quality the Highest
AskNicely Product Quality Score by Usage
AskNicely's Product Quality score was rated 3.6 stars by customers who have used AskNicely's products/services for Less than 1 Year.
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AskNicely Product Quality vs. Competitors
Compared to its competitors, AskNicely's Product Quality score is rated right above Qualtrics.
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AskNicely Pricing
AskNicely ROI & Value For Money
3.9/5
AskNicely has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AskNicely Pricing Plans
AskNicely has a pricing structure that accommodates small, medium, and large businesses.
Who Uses AskNicely?
Small Businesses
Medium Businesses
Large Enterprises
AskNicely Pricing vs. Competitors
Compared to its competitors, AskNicely's ROI score is rated right above Qualtrics.
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AskNicely Customer Service
2.7/5
AskNicely has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About AskNicely's Customer Service
Address
1400 NW 22nd Avenue, Suite 150, Portland, OR 97210
Website
http://www.asknicely.com
Phone Number
9713251296
AskNicely Customer Service vs. Competitors
Compared to its competitors, AskNicely's Customer Service score is rated right below Qualtrics.
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Consumer vs. Employees
AskNicely scored a 61 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of AskNicely would recommend the brand to a friend. ENPS measures how likely AskNicely employees would recommend working at AskNicely to a friend.
Net Promoter Score
61
NPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
