21
NPS
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Assa Abloy Entrance Systems
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About Assa Abloy Entrance Systems' Brand
Whether you need to welcome visitors, guide and secure traffic, preserve indoor climate zones or seal special areas, our automatic doors — including swing doors, revolving doors, sliding doors, folding doors and ICU doors — have the best solutions for your needs. We offer a range of convenient and customizable contactless systems for automatic doors that improve accessibility, safety and energy consumption. Our automatic doors are ideal for a wide range of environments. From next-generation ICU doors for healthcare settings to energy-saving revolving doors for high-traffic retail, we bring the reliable, high-performance door solutions your application demands. Choose from a variety of control systems, operating systems and automatic door openers and sensors for commercial entrance doors that slide, swing, fold or revolve. No matter the application, ASSA ABLOY is the leading automatic door company, making the world a safer, more open place with solutions for your every need. Among its major competitors, Assa Abloy Entrance Systems is ranked in 1st place for NPS while Ingersoll Rand is 2nd, and China Advanced Construction Materials Group is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Assa Abloy Entrance Systems Ranking
- #1 / 4 of its competitors
Assa Abloy Entrance Systems NPS
Assa Abloy Entrance Systems's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Assa Abloy Entrance Systems's customers would recommend using the product based on a scale of -100 to 100.
Assa Abloy Entrance Systems Overall NPS
| 52% | Promoters |
|---|---|
| 17% | Passives |
| 31% | Detractors |
Assa Abloy Entrance Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -7 | Jan 2024 | -7 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 15 | Apr 2024 | 15 |
May 2024 9 | May 2024 | 9 |
Jun 2024 14 | Jun 2024 | 14 |
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 24 | Jan 2025 | 24 |
Oct 2025 20 | Oct 2025 | 20 |
How Other Brands Compare
Assa Abloy Entrance Systems is ranked first for NPS among its competitors. Ingersoll Rand and China Advanced Construction Materials Group come in second and third, with Fortune Brands Home & Security coming in at #4.
Assa Abloy Entrance Systems |  Ingersoll Rand |  Fortune Brands Home & Security |  China Advanced Construction Materials Group | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 21 | 18 | - | - |
| Valuation Updated every 24 hours for public companies | - | $25.26B | $13.62B | $24.34M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Assa Abloy Entrance Systems NPS by Gender
Assa Abloy Entrance Systems's NPS was rated 24 by Male customers on Comparably.
Male
24
Assa Abloy Entrance Systems's NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
N/A
Assa Abloy Entrance Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Assa Abloy Entrance Systems NPS by Ethnicity
Assa Abloy Entrance Systems's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Assa Abloy Entrance Systems NPS by Age
Assa Abloy Entrance Systems's NPS was rated 34 points by customers ages 31-35 and customers ages 36-40 on Comparably.
Assa Abloy Entrance Systems NPS by Usage
Assa Abloy Entrance Systems's NPS was rated 20 points by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
Assa Abloy Entrance Systems NPS vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's NPS is rated right above Ingersoll Rand.
| COMPANY | NPS Score | |
|---|---|---|
| Assa Abloy Entrance Systems | 21 |
| Ingersoll Rand | 18 |
| Fortune Brands Home & Security | N/A |
| Yale University | N/A |
Assa Abloy Entrance Systems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Assa Abloy Entrance Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Assa Abloy Entrance Systems Customer Loyalty Score by Gender
Assa Abloy Entrance Systems's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Assa Abloy Entrance Systems Customer Loyalty Score by Ethnicity
Assa Abloy Entrance Systems's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
Assa Abloy Entrance Systems Customer Loyalty Score by Age
Assa Abloy Entrance Systems's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
Assa Abloy Entrance Systems Customer Loyalty Score by Usage
Assa Abloy Entrance Systems's Customer Loyalty score was rated 82% by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
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Assa Abloy Entrance Systems Customer Loyalty vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's Customer Loyalty score is rated right above Fortune Brands Home & Security, and is preceded by Ingersoll Rand.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ingersoll Rand | 84% |
| Assa Abloy Entrance Systems | 73% |
| Fortune Brands Home & Security | N/A |
| Yale University | N/A |
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Assa Abloy Entrance Systems Product Quality
3.5/5
Assa Abloy Entrance Systems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Assa Abloy Entrance Systems Product Information
Assa Abloy Entrance Systems’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into Assa Abloy Entrance Systems Product Quality
Assa Abloy Entrance Systems's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Assa Abloy Entrance Systems Product Quality the Highest
Ranked Assa Abloy Entrance Systems Product Quality the Lowest
Assa Abloy Entrance Systems Product Quality Score by Gender
Assa Abloy Entrance Systems's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Assa Abloy Entrance Systems Product Quality Score by Ethnicity
Assa Abloy Entrance Systems's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Assa Abloy Entrance Systems Product Quality Score by Age
Assa Abloy Entrance Systems's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Assa Abloy Entrance Systems.
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| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
Assa Abloy Entrance Systems Product Quality Score by Usage
Assa Abloy Entrance Systems's Product Quality score was rated 3.4 stars by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
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Assa Abloy Entrance Systems Product Quality vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's Product Quality score is rated right above Fortune Brands Home & Security, and is preceded by Ingersoll Rand.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingersoll Rand | 3.9/5 |
| Assa Abloy Entrance Systems | 3.5/5 |
| Fortune Brands Home & Security | N/A |
| Yale University | N/A |
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Assa Abloy Entrance Systems Pricing
Assa Abloy Entrance Systems ROI & Value For Money
3.9/5
Assa Abloy Entrance Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Assa Abloy Entrance Systems ROI
Assa Abloy Entrance Systems's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Assa Abloy Entrance Systems ROI the Highest
Ranked Assa Abloy Entrance Systems ROI the Lowest
Assa Abloy Entrance Systems ROI Score by Gender
Assa Abloy Entrance Systems's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Assa Abloy Entrance Systems ROI Score by Ethnicity
Assa Abloy Entrance Systems's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Assa Abloy Entrance Systems.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Assa Abloy Entrance Systems ROI Score by Age
Assa Abloy Entrance Systems's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Assa Abloy Entrance Systems.
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1
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| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
Assa Abloy Entrance Systems ROI Score by Usage
Assa Abloy Entrance Systems's ROI score was rated 3.3 stars by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
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Assa Abloy Entrance Systems Pricing vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's ROI score is rated right above Ingersoll Rand.
| COMPANY | Pricing Score | |
|---|---|---|
| Assa Abloy Entrance Systems | 3.9/5 |
| Ingersoll Rand | 3.7/5 |
| Fortune Brands Home & Security | N/A |
| Yale University | N/A |
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Assa Abloy Entrance Systems Customer Satisfaction (CSAT)
Assa Abloy Entrance Systems Customer Satisfaction (CSAT) Score
63 / 100
Assa Abloy Entrance Systems has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
17%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Assa Abloy Entrance Systems Customer Satisfaction
Assa Abloy Entrance Systems's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Assa Abloy Entrance Systems Customer Satisfaction the Highest
Ranked Assa Abloy Entrance Systems Customer Satisfaction the Lowest
Assa Abloy Entrance Systems Customer Satisfaction Score by Gender
Assa Abloy Entrance Systems's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 13% |
Assa Abloy Entrance Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Assa Abloy Entrance Systems' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
Assa Abloy Entrance Systems Customer Satisfaction Score by Age
Assa Abloy Entrance Systems's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 33% |
Assa Abloy Entrance Systems Customer Satisfaction Score by Usage
Assa Abloy Entrance Systems's Customer Satisfaction score was rated 40 points by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
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Assa Abloy Entrance Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's Customer Satisfaction score is rated right above Fortune Brands Home & Security, and is preceded by Ingersoll Rand.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ingersoll Rand | 76% |
| Assa Abloy Entrance Systems | 63% |
| Fortune Brands Home & Security | 0% |
| Yale University | 0% |
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Assa Abloy Entrance Systems Customer Service
3.8/5
Assa Abloy Entrance Systems has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Assa Abloy Entrance Systems's Customer Service
Address
1900 Airport Rd, Monroe, NC 28110
Website
https://www.assaabloyentrance.com/us/en
Phone Number
(866) 237-2687
Assa Abloy Entrance Systems's Social Links
Quick Insights into Assa Abloy Entrance Systems Customer Service
Assa Abloy Entrance Systems's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Assa Abloy Entrance Systems Customer Service the Highest
Ranked Assa Abloy Entrance Systems Customer Service the Lowest
Assa Abloy Entrance Systems Customer Service Score by Gender
Assa Abloy Entrance Systems's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Assa Abloy Entrance Systems Customer Service Score by Ethnicity
Assa Abloy Entrance Systems's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Assa Abloy Entrance Systems.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Assa Abloy Entrance Systems Customer Service Score by Age
Assa Abloy Entrance Systems's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 3.5 | 36-40 | 3.5 |
Assa Abloy Entrance Systems Customer Service Score by Usage
Assa Abloy Entrance Systems's Customer Service score was rated 3.3 stars by customers who have used Assa Abloy Entrance Systems's products/services for Over 10 Years.
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Assa Abloy Entrance Systems Customer Service vs. Competitors
Compared to its competitors, Assa Abloy Entrance Systems's Customer Service score is rated right above Ingersoll Rand.
| COMPANY | Customer Service Score | |
|---|---|---|
| Assa Abloy Entrance Systems | 3.8/5 |
| Ingersoll Rand | 3.7/5 |
| Fortune Brands Home & Security | N/A |
| Yale University | N/A |
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Assa Abloy Entrance Systems as an Employer
4.5/5
Assa Abloy Entrance Systems has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of Assa Abloy Entrance Systems
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Assa Abloy Entrance Systems scored a 21 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Assa Abloy Entrance Systems would recommend the brand to a friend. ENPS measures how likely Assa Abloy Entrance Systems employees would recommend working at Assa Abloy Entrance Systems to a friend.
Net Promoter Score
21
NPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 48% | Promoters |
|---|---|
| 29% | Passive |
| 23% | Detractors |
