-34
NPS
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Astec Industries
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About Astec Industries' Brand
Astec Industries, Inc. was founded in 1972 with the vision to apply creative thinking and state-of-the-art technology to traditionally Among its major competitors, Astec Industries is ranked in 4th place for NPS while Gencor Industries is 1st, and The Weir Group is 2nd.Their current market cap is $871.61M
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Astec Industries Ranking
- #4 / 4 of its competitors
Astec Industries NPS
Astec Industries's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Astec Industries's customers would recommend using the product based on a scale of -100 to 100.
Astec Industries Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Astec Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 -33 | Sep 2024 | -33 |
How Other Brands Compare
Astec Industries is ranked #4 for NPS among its competitors. Gencor Industries and The Weir Group come in first and second, with Caterpillar Inc. coming in at third. Among those competitors, it is the lowest valued company behind Caterpillar Inc..
Astec Industries |  Caterpillar Inc. |  Gencor Industries |  The Weir Group | |
| Global Ranking | #- | #171 | #- | #- |
| NPS | -34 | 38 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $871.61M | $126.91B | $164.77M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astec Industries NPS vs. Competitors
Compared to its competitors, Astec Industries's NPS is rated right below Caterpillar Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Gencor Industries | 100 |
| The Weir Group | 100 |
| Caterpillar Inc. | 38 |
| Astec Industries | -34 |
Astec Industries Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Astec Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Astec Industries Customer Loyalty vs. Competitors
Compared to its competitors, Astec Industries's Customer Loyalty score is rated right above Caterpillar Inc., and is preceded by The Weir Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gencor Industries | 100% |
| The Weir Group | 100% |
| Astec Industries | 83% |
| Caterpillar Inc. | 78% |
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Astec Industries Product Quality
3.8/5
Astec Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Astec Industries Product Information
Astec Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Astec Industries Product Quality vs. Competitors
Compared to its competitors, Astec Industries's Product Quality score is rated right below Caterpillar Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Gencor Industries | 5/5 |
| The Weir Group | 5/5 |
| Caterpillar Inc. | 3.9/5 |
| Astec Industries | 3.8/5 |
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Astec Industries Pricing
Astec Industries ROI & Value For Money
3.5/5
Astec Industries has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Astec Industries Pricing vs. Competitors
Compared to its competitors, Astec Industries's ROI score is rated right below Caterpillar Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Gencor Industries | 5/5 |
| The Weir Group | 5/5 |
| Caterpillar Inc. | 4/5 |
| Astec Industries | 3.5/5 |
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Astec Industries Customer Satisfaction (CSAT)
Astec Industries Customer Satisfaction (CSAT) Score
100 / 100
Astec Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astec Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Astec Industries's Customer Satisfaction score is rated right above Caterpillar Inc., and is preceded by The Weir Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gencor Industries | 100% |
| The Weir Group | 100% |
| Astec Industries | 100% |
| Caterpillar Inc. | 72% |
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Astec Industries Customer Service
3.5/5
Astec Industries has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Astec Industries's Customer Service
Address
1725 Shepherd Road, Chattanooga, TN
Website
http://www.astecindustries.com
Phone Number
4238677903
Astec Industries Customer Service vs. Competitors
Compared to its competitors, Astec Industries's Customer Service score is rated right below Caterpillar Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Gencor Industries | 5/5 |
| The Weir Group | 5/5 |
| Caterpillar Inc. | 4/5 |
| Astec Industries | 3.5/5 |
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Astec Industries as an Employer
4.1/5
Astec Industries has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Astec Industries scored a -34 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Astec Industries would recommend the brand to a friend. ENPS measures how likely Astec Industries employees would recommend working at Astec Industries to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
