28
NPS
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Atlantic Aviation
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About Atlantic Aviation's Brand
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Atlantic Aviation NPS
Atlantic Aviation's Net Promoter Score (NPS) is a 28 with 50% Promoters, 28% Passives, and 22% Detractors. Net Promoter Score tracks whether Atlantic Aviation's customers would recommend using the product based on a scale of -100 to 100.
Atlantic Aviation Overall NPS
| 50% | Promoters |
|---|---|
| 28% | Passives |
| 22% | Detractors |
Atlantic Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 57 | Sep 2022 | 57 |
Oct 2022 50 | Oct 2022 | 50 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 30 | Apr 2023 | 30 |
Jun 2023 36 | Jun 2023 | 36 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 30 | Aug 2023 | 30 |
Oct 2023 22 | Oct 2023 | 22 |
Jan 2024 27 | Jan 2024 | 27 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 24 | Jul 2024 | 24 |
Feb 2025 28 | Feb 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlantic Aviation NPS by Gender
Atlantic Aviation's NPS was rated 14 by Male customers on Comparably.
Male
14
Atlantic Aviation's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
N/A
Atlantic Aviation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Atlantic Aviation NPS by Ethnicity
Atlantic Aviation's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Atlantic Aviation NPS by Usage
Atlantic Aviation's NPS was rated the highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 34 | Over 10 Years | 34 |
Atlantic Aviation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Atlantic Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atlantic Aviation Customer Loyalty Score by Gender
Atlantic Aviation's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Atlantic Aviation Customer Loyalty Score by Ethnicity
Atlantic Aviation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atlantic Aviation.
82
out of 100
Caucasian
Atlantic Aviation Customer Loyalty Score by Usage
Atlantic Aviation's Customer Loyalty score was rated the highest by customers who have used Atlantic Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atlantic Aviation Product Quality
3.9/5
Atlantic Aviation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Atlantic Aviation Product Information
Atlantic Aviation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Quick Insights into Atlantic Aviation Product Quality
Atlantic Aviation's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Atlantic Aviation's products/services for 2 to 5 Years.
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Ranked Atlantic Aviation Product Quality the Highest
Ranked Atlantic Aviation Product Quality the Lowest
Atlantic Aviation Product Quality Score by Gender
Atlantic Aviation's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Atlantic Aviation.
Male
3.8/5
Female
N/A
Atlantic Aviation Product Quality Score by Ethnicity
Atlantic Aviation's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atlantic Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Atlantic Aviation Product Quality Score by Usage
Atlantic Aviation's Product Quality score was rated the highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Atlantic Aviation Pricing
Atlantic Aviation ROI & Value For Money
3.4/5
Atlantic Aviation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Atlantic Aviation ROI
Atlantic Aviation's ROI score was rated highest by Male customers, and rated lowest by customers who have used Atlantic Aviation's products/services for 2 to 5 Years.
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Ranked Atlantic Aviation ROI the Highest
Ranked Atlantic Aviation ROI the Lowest
Atlantic Aviation ROI Score by Gender
Atlantic Aviation's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atlantic Aviation.
Male
3.6/5
Female
N/A
Atlantic Aviation ROI Score by Ethnicity
Atlantic Aviation's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atlantic Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Atlantic Aviation ROI Score by Usage
Atlantic Aviation's ROI score was rated the highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Atlantic Aviation Customer Satisfaction (CSAT)
Atlantic Aviation Customer Satisfaction (CSAT) Score
73 / 100
Atlantic Aviation has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atlantic Aviation Customer Satisfaction
Atlantic Aviation's Customer Satisfaction score was rated highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and rated lowest by customers who have used Atlantic Aviation's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Atlantic Aviation's Customer Satisfaction.
Ranked Atlantic Aviation Customer Satisfaction the Highest
Ranked Atlantic Aviation Customer Satisfaction the Lowest
Atlantic Aviation Customer Satisfaction Score by Gender
Atlantic Aviation's Customer Satisfaction score was rated 57 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atlantic Aviation.
57 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Atlantic Aviation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atlantic Aviation's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atlantic Aviation.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Atlantic Aviation Customer Satisfaction Score by Usage
Atlantic Aviation's Customer Satisfaction score was rated the highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Atlantic Aviation Customer Service
3.9/5
Atlantic Aviation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Atlantic Aviation's Customer Service
Address
Plano, TX
Website
https://www.atlanticaviation.com/
Phone Number
9453483039
Quick Insights into Atlantic Aviation Customer Service
Atlantic Aviation's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Atlantic Aviation's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Atlantic Aviation's Customer Service score.
Ranked Atlantic Aviation Customer Service the Highest
Ranked Atlantic Aviation Customer Service the Lowest
Atlantic Aviation Customer Service Score by Gender
Atlantic Aviation's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Atlantic Aviation.
Male
3.8/5
Female
N/A
Atlantic Aviation Customer Service Score by Ethnicity
Atlantic Aviation's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atlantic Aviation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Atlantic Aviation Customer Service Score by Usage
Atlantic Aviation's Customer Service score was rated the highest by customers who have used Atlantic Aviation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Atlantic Aviation as an Employer
2.9/5
Atlantic Aviation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Atlantic Aviation scored a 28 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlantic Aviation would recommend the brand to a friend. ENPS measures how likely Atlantic Aviation employees would recommend working at Atlantic Aviation to a friend.
Net Promoter Score
28
NPS Score
| 50% | Promoters |
|---|---|
| 28% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
