12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Azul
Marketing or Exec? Claim Your Free Account
About Azul's Brand
Azul is the Java platform for the modern cloud enterprise. With Azul, you can develop, deliver, optimize, and manage Java applications with the certainty of performance, security, value, and success. Among its major competitors, Azul is ranked in 1st place for NPS while Oracle is 2nd.Their current valuation is $400.00M
Brand at a Glance
67%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Azul Ranking
- #1 / 2 of its competitors
Azul NPS
Azul's Net Promoter Score (NPS) is a 12 with 40% Promoters, 32% Passives, and 28% Detractors. Net Promoter Score tracks whether Azul's customers would recommend using the product based on a scale of -100 to 100.
Azul Overall NPS
| 40% | Promoters |
|---|---|
| 32% | Passives |
| 28% | Detractors |
Azul NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 24 | Mar 2023 | 24 |
Apr 2023 36 | Apr 2023 | 36 |
Jun 2023 24 | Jun 2023 | 24 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 15 | Nov 2023 | 15 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 16 | Dec 2024 | 16 |
Oct 2025 12 | Oct 2025 | 12 |
How Other Brands Compare
Azul is ranked first for NPS among its competitors. Oracle comes in second. Among those competitors, it is the second most valued company behind Oracle.
Azul |  Oracle | |
| Global Ranking | #- | #173 |
| NPS | 12 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $400.00M | $207.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Azul NPS by Gender
Azul's NPS was rated 29 by Male customers on Comparably.
Male
29
Azul's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
N/A
Azul's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Azul NPS by Ethnicity
Azul's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Azul Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Azul users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Azul Customer Loyalty Score by Gender
Azul's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Azul.
Male
74%
Yes
Female
N/A
Yes
Azul Customer Loyalty Score by Ethnicity
Azul's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Azul.
70
out of 100
Caucasian
Azul Customer Loyalty Score by Industry
Azul's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Azul Customer Loyalty vs. Competitors
Compared to its competitors, Azul's Customer Loyalty score is rated right below Oracle.
Unlock Azul Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Azul Customer Loyalty vs. Competitors data and gain insights into your customers today.
Azul Product Quality
3.9/5
Azul has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Azul's overall Product Quality score rated by its users and customers.
Azul Product Information
Azul’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Azul's product the highest.
- Website
- https://www.azul.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
FinTech
Quick Insights into Azul Product Quality
Azul's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Azul's Product Quality.
Ranked Azul Product Quality the Highest
Azul Product Quality Score by Gender
Azul's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Azul.
Male
3.8/5
Female
N/A
Azul Product Quality Score by Ethnicity
Azul's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Azul.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Azul Product Quality Score by Industry
Azul's Product Quality score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Azul Product Quality vs. Competitors
Compared to its competitors, Azul's Product Quality score is rated right above Oracle.
Unlock Azul Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Azul Product Quality vs. Competitors data and gain insights into your customers today.
Azul Pricing
Azul ROI & Value For Money
3.5/5
Azul has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Azul's overall ROI score rated by its users and customers.
Azul Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Azul ROI
Azul's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Azul's ROI score.
Ranked Azul ROI the Highest
Azul ROI Score by Gender
Azul's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Azul.
Male
3.8/5
Female
N/A
Azul ROI Score by Ethnicity
Azul's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Azul.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Azul ROI Score by Industry
Azul's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Azul Pricing vs. Competitors
Compared to its competitors, Azul's ROI score is rated right below Oracle.
Unlock Azul ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Azul ROI vs. Competitors data and gain insights into your customers today.
Azul Customer Satisfaction (CSAT)
Azul Customer Satisfaction (CSAT) Score
71 / 100
Azul has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Azul Customer Satisfaction
Azul's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Azul's Customer Satisfaction.
Ranked Azul Customer Satisfaction the Highest
Azul Customer Satisfaction Score by Gender
Azul's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Azul.
71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Azul Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Azul's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Azul.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
Azul Customer Satisfaction Score by Industry
Azul's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Azul Customer Satisfaction Score by Industry",
"text": "Azul's Customer Satisfaction score was rated 83 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Azul's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}Azul Customer Satisfaction vs. Competitors
Compared to its competitors, Azul's Customer Satisfaction score is rated right above Oracle.
Unlock Azul Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Azul Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Azul Customer Service
3.3/5
Azul has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Azul's overall Customer Service score rated by its users and customers.
About Azul's Customer Service
Address
385 Moffett Park Drive, Suite 115, Sunnyvale, CA 94089
Website
https://www.azul.com
Phone Number
866-890-8951
Azul's Social Links
Quick Insights into Azul Customer Service
Azul's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Azul's Customer Service score.
Ranked Azul Customer Service the Highest
Azul Customer Service Score by Gender
Azul's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Azul.
Male
3.8/5
Female
N/A
Azul Customer Service Score by Ethnicity
Azul's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Azul.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Azul Customer Service Score by Industry
Azul's Customer Service score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Azul Customer Service vs. Competitors
Compared to its competitors, Azul's Customer Service score is rated right below Oracle.
Unlock Azul Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Azul Customer Service vs. Competitors data and gain insights into your customers today.
Azul as an Employer
3.8/5
Azul has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Azul scored a 12 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Azul would recommend the brand to a friend. ENPS measures how likely Azul employees would recommend working at Azul to a friend.
Net Promoter Score
12
NPS Score
| 40% | Promoters |
|---|---|
| 32% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 52% | Promoters |
|---|---|
| 28% | Passive |
| 20% | Detractors |
