-11
NPS
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BAYVIEW ASSET MANAGEMENT
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About BAYVIEW ASSET MANAGEMENT's Brand
Among its major competitors, BAYVIEW ASSET MANAGEMENT is ranked in 2nd place for NPS while Gucci is 1st, and Intermediate Capital Group is 3rd.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
BAYVIEW ASSET MANAGEMENT Ranking
- #2 / 4 of its competitors
BAYVIEW ASSET MANAGEMENT NPS
BAYVIEW ASSET MANAGEMENT's Net Promoter Score (NPS) is a -11 with 22% Promoters, 45% Passives, and 33% Detractors. Net Promoter Score tracks whether BAYVIEW ASSET MANAGEMENT's customers would recommend using the product based on a scale of -100 to 100.
BAYVIEW ASSET MANAGEMENT Overall NPS
| 22% | Promoters |
|---|---|
| 45% | Passives |
| 33% | Detractors |
BAYVIEW ASSET MANAGEMENT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -1 | Mar 2024 | -1 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 -11 | Nov 2024 | -11 |
How Other Brands Compare
BAYVIEW ASSET MANAGEMENT is ranked second for NPS among its competitors. Gucci and Intermediate Capital Group come in first and third, with iBAN coming in at #4.
BAYVIEW ASSET MANAGEMENT |  Gucci |  Intermediate Capital Group | iBAN | |
| Global Ranking | #- | #52 | #- | #- |
| NPS | -11 | 31 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BAYVIEW ASSET MANAGEMENT NPS by Gender
BAYVIEW ASSET MANAGEMENT's NPS was rated -20 by Male customers on Comparably.
Male
-20
BAYVIEW ASSET MANAGEMENT's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
BAYVIEW ASSET MANAGEMENT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BAYVIEW ASSET MANAGEMENT NPS by Ethnicity
BAYVIEW ASSET MANAGEMENT's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
BAYVIEW ASSET MANAGEMENT NPS by Usage
BAYVIEW ASSET MANAGEMENT's NPS was rated 0 points by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
BAYVIEW ASSET MANAGEMENT NPS vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
| Gucci | 31 |
| BAYVIEW ASSET MANAGEMENT | -11 |
BAYVIEW ASSET MANAGEMENT Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of BAYVIEW ASSET MANAGEMENT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BAYVIEW ASSET MANAGEMENT Customer Loyalty Score by Gender
BAYVIEW ASSET MANAGEMENT's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
BAYVIEW ASSET MANAGEMENT Customer Loyalty Score by Ethnicity
BAYVIEW ASSET MANAGEMENT's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
BAYVIEW ASSET MANAGEMENT Customer Loyalty Score by Usage
BAYVIEW ASSET MANAGEMENT's Customer Loyalty score was rated 78% by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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BAYVIEW ASSET MANAGEMENT Customer Loyalty vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's Customer Loyalty score is rated right below Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gucci | 76% |
| BAYVIEW ASSET MANAGEMENT | 66% |
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BAYVIEW ASSET MANAGEMENT Product Quality
3.6/5
BAYVIEW ASSET MANAGEMENT has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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BAYVIEW ASSET MANAGEMENT Product Information
BAYVIEW ASSET MANAGEMENT’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into BAYVIEW ASSET MANAGEMENT Product Quality
BAYVIEW ASSET MANAGEMENT's Product Quality score was rated highest by Caucasian customers.
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Ranked BAYVIEW ASSET MANAGEMENT Product Quality the Highest
BAYVIEW ASSET MANAGEMENT Product Quality Score by Gender
BAYVIEW ASSET MANAGEMENT's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
BAYVIEW ASSET MANAGEMENT Product Quality Score by Ethnicity
BAYVIEW ASSET MANAGEMENT's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BAYVIEW ASSET MANAGEMENT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
BAYVIEW ASSET MANAGEMENT Product Quality Score by Usage
BAYVIEW ASSET MANAGEMENT's Product Quality score was rated 3.6 stars by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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BAYVIEW ASSET MANAGEMENT Product Quality vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's Product Quality score is rated right below Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gucci | 4.2/5 |
| BAYVIEW ASSET MANAGEMENT | 3.6/5 |
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BAYVIEW ASSET MANAGEMENT Pricing
BAYVIEW ASSET MANAGEMENT ROI & Value For Money
3.1/5
BAYVIEW ASSET MANAGEMENT has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into BAYVIEW ASSET MANAGEMENT ROI
BAYVIEW ASSET MANAGEMENT's ROI score was rated highest by Caucasian customers.
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Ranked BAYVIEW ASSET MANAGEMENT ROI the Highest
BAYVIEW ASSET MANAGEMENT ROI Score by Gender
BAYVIEW ASSET MANAGEMENT's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
BAYVIEW ASSET MANAGEMENT ROI Score by Ethnicity
BAYVIEW ASSET MANAGEMENT's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BAYVIEW ASSET MANAGEMENT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
BAYVIEW ASSET MANAGEMENT ROI Score by Usage
BAYVIEW ASSET MANAGEMENT's ROI score was rated 3.2 stars by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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BAYVIEW ASSET MANAGEMENT Pricing vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's ROI score is rated right below Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Gucci | 3.8/5 |
| BAYVIEW ASSET MANAGEMENT | 3.1/5 |
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BAYVIEW ASSET MANAGEMENT Customer Satisfaction (CSAT)
BAYVIEW ASSET MANAGEMENT Customer Satisfaction (CSAT) Score
50 / 100
BAYVIEW ASSET MANAGEMENT has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BAYVIEW ASSET MANAGEMENT Customer Satisfaction
BAYVIEW ASSET MANAGEMENT's Customer Satisfaction score was rated highest by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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Ranked BAYVIEW ASSET MANAGEMENT Customer Satisfaction the Highest
BAYVIEW ASSET MANAGEMENT Customer Satisfaction Score by Gender
BAYVIEW ASSET MANAGEMENT's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
BAYVIEW ASSET MANAGEMENT Customer Satisfaction Score by Usage
BAYVIEW ASSET MANAGEMENT's Customer Satisfaction score was rated 67 points by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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BAYVIEW ASSET MANAGEMENT Customer Satisfaction vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's Customer Satisfaction score is rated right below Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gucci | 79% |
| BAYVIEW ASSET MANAGEMENT | 50% |
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BAYVIEW ASSET MANAGEMENT Customer Service
3.2/5
BAYVIEW ASSET MANAGEMENT has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About BAYVIEW ASSET MANAGEMENT's Customer Service
Address
Redwood City, CA 33146
Website
https://www.bayviewassetmanagement.com/
Quick Insights into BAYVIEW ASSET MANAGEMENT Customer Service
BAYVIEW ASSET MANAGEMENT's Customer Service score was rated highest by Caucasian customers.
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Ranked BAYVIEW ASSET MANAGEMENT Customer Service the Highest
BAYVIEW ASSET MANAGEMENT Customer Service Score by Gender
BAYVIEW ASSET MANAGEMENT's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
BAYVIEW ASSET MANAGEMENT Customer Service Score by Ethnicity
BAYVIEW ASSET MANAGEMENT's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BAYVIEW ASSET MANAGEMENT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
BAYVIEW ASSET MANAGEMENT Customer Service Score by Usage
BAYVIEW ASSET MANAGEMENT's Customer Service score was rated 3.1 stars by customers who have used BAYVIEW ASSET MANAGEMENT's products/services for 2 to 5 Years.
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BAYVIEW ASSET MANAGEMENT Customer Service vs. Competitors
Compared to its competitors, BAYVIEW ASSET MANAGEMENT's Customer Service score is rated right below Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gucci | 4/5 |
| BAYVIEW ASSET MANAGEMENT | 3.2/5 |
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BAYVIEW ASSET MANAGEMENT as an Employer
3.4/5
BAYVIEW ASSET MANAGEMENT has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
BAYVIEW ASSET MANAGEMENT scored a -11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of BAYVIEW ASSET MANAGEMENT would recommend the brand to a friend. ENPS measures how likely BAYVIEW ASSET MANAGEMENT employees would recommend working at BAYVIEW ASSET MANAGEMENT to a friend.
Net Promoter Score
-11
NPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
