-42
NPS
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Beazer Homes
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About Beazer Homes' Brand
At Beazer, we build homes. We also build careers.
Brand at a Glance
56%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Beazer Homes NPS
Beazer Homes's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Beazer Homes's customers would recommend using the product based on a scale of -100 to 100.
Beazer Homes Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
Beazer Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -35 | Feb 2024 | -35 |
Mar 2024 -39 | Mar 2024 | -39 |
May 2024 -43 | May 2024 | -43 |
Jul 2024 -45 | Jul 2024 | -45 |
Aug 2024 -46 | Aug 2024 | -46 |
Oct 2024 -48 | Oct 2024 | -48 |
Dec 2024 -47 | Dec 2024 | -47 |
Feb 2025 -46 | Feb 2025 | -46 |
Mar 2025 -48 | Mar 2025 | -48 |
May 2025 -42 | May 2025 | -42 |
Aug 2025 -39 | Aug 2025 | -39 |
Jan 2026 -41 | Jan 2026 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beazer Homes NPS by Gender
Male customers rated Beazer Homes's NPS 63 points higher than Female customers.
Male
-17
Beazer Homes's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-80
Beazer Homes's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Beazer Homes NPS by Ethnicity
Beazer Homes's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 0 | Other | 0 |
Beazer Homes NPS by Age
Beazer Homes's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Beazer Homes NPS by Usage
Beazer Homes's NPS was rated the highest by customers who have used Beazer Homes's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -72 | 1 to 2 Years | -72 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
Beazer Homes Customer Reviews
Out of the 5 Beazer Homes customer reviews 1 was positive and 4 were constructive. Beazer Homes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Beazer Homes Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Beazer Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beazer Homes Customer Loyalty Score by Gender
Female customers rated Beazer Homes's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Beazer Homes.
Male
55%
Yes
Female
64%
Yes
Beazer Homes Customer Loyalty Score by Ethnicity
Beazer Homes's Customer Loyalty score was rated 55% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Beazer Homes.
55
out of 100
Caucasian
55
out of 100
Other
Beazer Homes Customer Loyalty Score by Age
Beazer Homes's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Beazer Homes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
66+ 33% | 66+ | 33% |
Beazer Homes Customer Loyalty Score by Usage
Beazer Homes's Customer Loyalty score was rated the highest by customers who have used Beazer Homes's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Beazer Homes Customer Loyalty Score by Industry
Beazer Homes's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Beazer Homes Product Quality
2.4/5
Beazer Homes has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Beazer Homes Product Information
Beazer Homes’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Beazer Homes's product the highest.
- Website
- http://beazer.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Beazer Homes Product Quality
Beazer Homes's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Beazer Homes Product Quality the Highest
Ranked Beazer Homes Product Quality the Lowest
Beazer Homes Product Quality Score by Gender
Male customers rated Beazer Homes's Product Quality score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Beazer Homes.
Male
3.1/5
Female
1.7/5
Beazer Homes Product Quality Score by Ethnicity
Beazer Homes's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Beazer Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 3 | Other | 3 |
Beazer Homes Product Quality Score by Age
Beazer Homes's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Beazer Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Beazer Homes Product Quality Score by Usage
Beazer Homes's Product Quality score was rated the highest by customers who have used Beazer Homes's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Beazer Homes Product Quality Score by Industry
Beazer Homes's Product Quality score was rated 1.5 stars by both Business and Consumer Services and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Beazer Homes Pricing
Beazer Homes ROI & Value For Money
2.5/5
Beazer Homes has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beazer Homes' overall ROI score rated by its users and customers.
Beazer Homes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into Beazer Homes ROI
Beazer Homes's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Beazer Homes ROI the Highest
Ranked Beazer Homes ROI the Lowest
Beazer Homes ROI Score by Gender
Male customers rated Beazer Homes's ROI score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Beazer Homes.
Male
3.3/5
Female
1.7/5
Beazer Homes ROI Score by Ethnicity
Beazer Homes's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Beazer Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 3.2 | Other | 3.2 |
Beazer Homes ROI Score by Age
Beazer Homes's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Beazer Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Beazer Homes ROI Score by Usage
Beazer Homes's ROI score was rated the highest by customers who have used Beazer Homes's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Beazer Homes ROI Score by Industry
Beazer Homes's ROI score was rated 1.5 stars by both Business and Consumer Services and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Beazer Homes Customer Satisfaction (CSAT)
Beazer Homes Customer Satisfaction (CSAT) Score
38 / 100
Beazer Homes has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
24%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beazer Homes Customer Satisfaction
Beazer Homes's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Beazer Homes' Customer Satisfaction.
Ranked Beazer Homes Customer Satisfaction the Highest
Ranked Beazer Homes Customer Satisfaction the Lowest
Beazer Homes Customer Satisfaction Score by Gender
Male customers rated Beazer Homes's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Beazer Homes.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Beazer Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Beazer Homes' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Beazer Homes.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
50%
CSAT according to Other
Beazer Homes' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Beazer Homes.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Beazer Homes Customer Satisfaction Score by Age
Beazer Homes's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Beazer Homes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Beazer Homes Customer Satisfaction Score by Usage
Beazer Homes's Customer Satisfaction score was rated the highest by customers who have used Beazer Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Beazer Homes Customer Service
2.3/5
Beazer Homes has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Beazer Homes' overall Customer Service score rated by its users and customers.
About Beazer Homes's Customer Service
Address
1000 Abernathy Road, Suite 260, Atlanta, GA 30328
Website
http://beazer.com
Phone Number
770-829-3700
Beazer Homes's Social Links
Quick Insights into Beazer Homes Customer Service
Beazer Homes's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Beazer Homes' Customer Service score.
Ranked Beazer Homes Customer Service the Highest
Ranked Beazer Homes Customer Service the Lowest
Beazer Homes Customer Service Score by Gender
Male customers rated Beazer Homes's Customer Service score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Beazer Homes.
Male
3.5/5
Female
1.5/5
Beazer Homes Customer Service Score by Ethnicity
Beazer Homes's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Beazer Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.4 | Other | 3.4 |
Beazer Homes Customer Service Score by Age
Beazer Homes's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Beazer Homes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Beazer Homes Customer Service Score by Usage
Beazer Homes's Customer Service score was rated the highest by customers who have used Beazer Homes's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Beazer Homes Customer Service Score by Industry
Beazer Homes's Customer Service score was rated 1.5 stars by both Business and Consumer Services and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Beazer Homes as an Employer
3.7/5
Beazer Homes has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Beazer Homes scored a -42 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Beazer Homes would recommend the brand to a friend. ENPS measures how likely Beazer Homes employees would recommend working at Beazer Homes to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
