37
NPS
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BlackLine
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About BlackLine's Brand
BlackLine offers quick-to-implement, scalable and easy-to-use applications that automate the financial close and other accounting processes.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
BlackLine CMO
Emily Campbell
Emily joined BlackLine in January 2024 with more than 25 years of marketing leadership experience. Emily holds a Bachelor of Science degree in Marketing and International Business from the University of Colorado.
BlackLine NPS
BlackLine's Net Promoter Score (NPS) is a 37 with 57% Promoters, 23% Passives, and 20% Detractors. Net Promoter Score tracks whether BlackLine's customers would recommend using the product based on a scale of -100 to 100.
BlackLine Overall NPS
| 57% | Promoters |
|---|---|
| 23% | Passives |
| 20% | Detractors |
BlackLine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 34 | Oct 2023 | 34 |
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 28 | Apr 2024 | 28 |
Jul 2024 30 | Jul 2024 | 30 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 32 | Nov 2024 | 32 |
Feb 2025 35 | Feb 2025 | 35 |
May 2025 36 | May 2025 | 36 |
Sep 2025 38 | Sep 2025 | 38 |
Oct 2025 37 | Oct 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlackLine NPS by Gender
Female customers rated BlackLine's NPS 5 points higher than Male customers.
Male
61
BlackLine's NPS was rated 61 by Male customers on Comparably.
72%
Promoters
17%
Passives
11%
Detractors
Female
66
BlackLine's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
BlackLine NPS by Ethnicity
BlackLine's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 82 | Caucasian | 82 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Other -34 | Other | -34 |
BlackLine NPS by Age
BlackLine's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
BlackLine NPS by Usage
BlackLine's NPS was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
BlackLine Customer Reviews
Out of the 4 BlackLine customer reviews 4 were positive and 0 were constructive. BlackLine customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BlackLine Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of BlackLine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlackLine Customer Loyalty Score by Gender
Female customers rated BlackLine's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BlackLine.
Male
90%
Yes
Female
100%
Yes
BlackLine Customer Loyalty Score by Ethnicity
BlackLine's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BlackLine.
92
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
BlackLine Customer Loyalty Score by Age
BlackLine's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BlackLine.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
BlackLine Customer Loyalty Score by Usage
BlackLine's Customer Loyalty score was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BlackLine Customer Loyalty Score by Industry
BlackLine's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BlackLine Product Quality
4/5
BlackLine has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BlackLine Product Information
BlackLine serves markets in the United States, Europe, Australia, Canada, and United Kingdom. BlackLine supports Web devices and offers products for medium and large sized businesses.
BlackLine’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated BlackLine's product the highest. Reviewers from the Tech industry rated BlackLine the lowest at 4.
- Website
- http://www.blackline.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
FinTech
Productivity
SaaS
Languages Supported
English
Product Type
Financial Reporting Software
Quick Insights into BlackLine Product Quality
BlackLine's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BlackLine's Product Quality.
Ranked BlackLine Product Quality the Highest
Ranked BlackLine Product Quality the Lowest
BlackLine Product Quality Score by Gender
Female customers rated BlackLine's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BlackLine.
Male
4.3/5
Female
4.4/5
BlackLine Product Quality Score by Ethnicity
BlackLine's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BlackLine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.1 | Other | 2.1 |
BlackLine Product Quality Score by Age
BlackLine's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BlackLine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
36-40 4.2 | 36-40 | 4.2 |
46-50 4.5 | 46-50 | 4.5 |
BlackLine Product Quality Score by Usage
BlackLine's Product Quality score was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BlackLine Product Quality Score by Industry
BlackLine's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BlackLine Pricing
BlackLine ROI & Value For Money
4/5
BlackLine has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BlackLine's overall ROI score rated by its users and customers.
BlackLine Pricing Plans
BlackLine has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from BlackLine.
Who Uses BlackLine?
Medium Businesses
Large Enterprises
Quick Insights into BlackLine ROI
BlackLine's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BlackLine's ROI score.
Ranked BlackLine ROI the Highest
Ranked BlackLine ROI the Lowest
BlackLine ROI Score by Gender
Male customers rated BlackLine's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BlackLine.
Male
4.3/5
Female
4.1/5
BlackLine ROI Score by Ethnicity
BlackLine's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BlackLine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.6 | Other | 2.6 |
BlackLine ROI Score by Age
BlackLine's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BlackLine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 4.7 | 36-40 | 4.7 |
46-50 4.3 | 46-50 | 4.3 |
BlackLine ROI Score by Usage
BlackLine's ROI score was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BlackLine ROI Score by Industry
BlackLine's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BlackLine Customer Satisfaction (CSAT)
BlackLine Customer Satisfaction (CSAT) Score
84 / 100
BlackLine has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
39%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BlackLine Customer Satisfaction
BlackLine's Customer Satisfaction score was rated highest by customers who have used BlackLine's products/services for 1 to 2 Years, and rated lowest by customers who have used BlackLine's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked BlackLine's Customer Satisfaction.
Ranked BlackLine Customer Satisfaction the Highest
Ranked BlackLine Customer Satisfaction the Lowest
BlackLine Customer Satisfaction Score by Gender
Female customers rated BlackLine's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BlackLine.
93 / 100
MaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BlackLine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BlackLine's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BlackLine.
89 / 100
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Asian or Pacific Islander
BlackLine's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BlackLine.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
BlackLine Customer Satisfaction Score by Age
BlackLine's Customer Satisfaction score was rated 100 points by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BlackLine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 100% |
BlackLine Customer Satisfaction Score by Usage
BlackLine's Customer Satisfaction score was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BlackLine Customer Satisfaction Score by Industry
BlackLine's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "BlackLine Customer Satisfaction Score by Industry",
"text": "BlackLine's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
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"scoreClassName": "max",
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}BlackLine Customer Service
4.2/5
BlackLine has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BlackLine's overall Customer Service score rated by its users and customers.
About BlackLine's Customer Service
Address
Woodland Hills, CA 91367
Website
http://www.blackline.com
Phone Number
818-223-9008
Quick Insights into BlackLine Customer Service
BlackLine's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BlackLine's Customer Service score.
Ranked BlackLine Customer Service the Highest
Ranked BlackLine Customer Service the Lowest
BlackLine Customer Service Score by Gender
Male customers rated BlackLine's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BlackLine.
Male
4.4/5
Female
4.1/5
BlackLine Customer Service Score by Ethnicity
BlackLine's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BlackLine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.5 | Other | 2.5 |
BlackLine Customer Service Score by Age
BlackLine's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BlackLine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 4.6 | 36-40 | 4.6 |
46-50 4.3 | 46-50 | 4.3 |
BlackLine Customer Service Score by Usage
BlackLine's Customer Service score was rated the highest by customers who have used BlackLine's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BlackLine Customer Service Score by Industry
BlackLine's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BlackLine as an Employer
4.2/5
BlackLine has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BlackLine scored a 37 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of BlackLine would recommend the brand to a friend. ENPS measures how likely BlackLine employees would recommend working at BlackLine to a friend.
Net Promoter Score
37
NPS Score
| 57% | Promoters |
|---|---|
| 23% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
