52
NPS
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Bottega Veneta
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About Bottega Veneta's Brand
Among its major competitors, Bottega Veneta is ranked in 1st place for NPS while Gucci is 2nd, and Prada Group is 3rd.
Brand at a Glance
61%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Bottega Veneta Ranking
- #1 / 3 of its competitors
Bottega Veneta NPS
Bottega Veneta's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether Bottega Veneta's customers would recommend using the product based on a scale of -100 to 100.
Bottega Veneta Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
Bottega Veneta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 63 | Feb 2024 | 63 |
Mar 2024 67 | Mar 2024 | 67 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 60 | May 2024 | 60 |
Aug 2024 62 | Aug 2024 | 62 |
Sep 2024 63 | Sep 2024 | 63 |
Oct 2024 57 | Oct 2024 | 57 |
Nov 2024 60 | Nov 2024 | 60 |
Dec 2024 61 | Dec 2024 | 61 |
Jan 2025 55 | Jan 2025 | 55 |
May 2025 57 | May 2025 | 57 |
Oct 2025 52 | Oct 2025 | 52 |
How Other Brands Compare
Bottega Veneta is ranked first for NPS among its competitors. Gucci and Prada Group come in second and third.
Bottega Veneta |  Gucci |  Prada Group | |
| Global Ranking | #- | #52 | #- |
| NPS | 52 | 31 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bottega Veneta NPS by Gender
Bottega Veneta's NPS was rated 56 by Female customers on Comparably.
Female
56
Bottega Veneta's NPS was rated 56 by Female customers on Comparably.
67%
Promoters
22%
Passives
11%
Detractors
Male
N/A
Bottega Veneta's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bottega Veneta NPS by Ethnicity
Bottega Veneta's NPS was rated 83 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Bottega Veneta NPS by Age
Bottega Veneta's NPS was rated 80 points by customers ages 18-25 on Comparably.
Bottega Veneta NPS vs. Competitors
Compared to its competitors, Bottega Veneta's NPS is rated right above Gucci.
| COMPANY | NPS Score | |
|---|---|---|
| Bottega Veneta | 52 |
| Gucci | 31 |
| Prada Group | -100 |
Bottega Veneta Customer Reviews
Out of the 5 Bottega Veneta customer reviews 5 were positive and 0 were constructive. Bottega Veneta customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bottega Veneta Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Bottega Veneta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bottega Veneta Customer Loyalty Score by Gender
Bottega Veneta's Customer Loyalty score was rated 60 by Female customers on Comparably.
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Female
60%
Yes
Male
N/A
Yes
Bottega Veneta Customer Loyalty Score by Ethnicity
Bottega Veneta's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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55
out of 100
Asian or Pacific Islander
Bottega Veneta Customer Loyalty Score by Age
Bottega Veneta's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Bottega Veneta Customer Loyalty vs. Competitors
Compared to its competitors, Bottega Veneta's Customer Loyalty score is rated right below Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Prada Group | 100% |
| Gucci | 76% |
| Bottega Veneta | 61% |
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Bottega Veneta Product Quality
4/5
Bottega Veneta has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bottega Veneta Product Information
Bottega Veneta’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bottegaveneta.com
Quick Insights into Bottega Veneta Product Quality
Bottega Veneta's Product Quality score was rated highest by customers ages 18-25.
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Ranked Bottega Veneta Product Quality the Highest
Bottega Veneta Product Quality Score by Gender
Bottega Veneta's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Bottega Veneta Product Quality Score by Ethnicity
Bottega Veneta's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Bottega Veneta Product Quality Score by Age
Bottega Veneta's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Bottega Veneta Product Quality vs. Competitors
Compared to its competitors, Bottega Veneta's Product Quality score is rated right above Prada Group, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gucci | 4.2/5 |
| Bottega Veneta | 4/5 |
| Prada Group | 1.5/5 |
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Bottega Veneta Pricing
Bottega Veneta ROI & Value For Money
3.8/5
Bottega Veneta has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Bottega Veneta ROI
Bottega Veneta's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Bottega Veneta ROI the Highest
Bottega Veneta ROI Score by Gender
Bottega Veneta's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Bottega Veneta ROI Score by Ethnicity
Bottega Veneta's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bottega Veneta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Bottega Veneta ROI Score by Age
Bottega Veneta's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bottega Veneta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Bottega Veneta Pricing vs. Competitors
Compared to its competitors, Bottega Veneta's ROI score is rated right above Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Bottega Veneta | 3.8/5 |
| Gucci | 3.8/5 |
| Prada Group | 1.5/5 |
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Bottega Veneta Customer Satisfaction (CSAT)
Bottega Veneta Customer Satisfaction (CSAT) Score
73 / 100
Bottega Veneta has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bottega Veneta Customer Satisfaction
Bottega Veneta's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Bottega Veneta Customer Satisfaction the Highest
Bottega Veneta Customer Satisfaction Score by Gender
Bottega Veneta's Customer Satisfaction score was rated 78 by Female customers on Comparably.
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78 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bottega Veneta Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Bottega Veneta's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
Bottega Veneta Customer Satisfaction Score by Age
Bottega Veneta's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Bottega Veneta Customer Satisfaction vs. Competitors
Compared to its competitors, Bottega Veneta's Customer Satisfaction score is rated right above Prada Group, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gucci | 79% |
| Bottega Veneta | 73% |
| Prada Group | 0% |
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Bottega Veneta Customer Service
4/5
Bottega Veneta has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Bottega Veneta's Customer Service
Website
http://www.bottegaveneta.com
Quick Insights into Bottega Veneta Customer Service
Bottega Veneta's Customer Service score was rated highest by customers ages 18-25.
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Ranked Bottega Veneta Customer Service the Highest
Bottega Veneta Customer Service Score by Gender
Bottega Veneta's Customer Service score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Bottega Veneta Customer Service Score by Ethnicity
Bottega Veneta's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Bottega Veneta Customer Service Score by Age
Bottega Veneta's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Bottega Veneta Customer Service vs. Competitors
Compared to its competitors, Bottega Veneta's Customer Service score is rated right above Prada Group, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gucci | 4/5 |
| Bottega Veneta | 4/5 |
| Prada Group | 1.5/5 |
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Bottega Veneta as an Employer
3.7/5
Bottega Veneta has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Bottega Veneta scored a 52 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Bottega Veneta would recommend the brand to a friend. ENPS measures how likely Bottega Veneta employees would recommend working at Bottega Veneta to a friend.
Net Promoter Score
52
NPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
