-100
NPS
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Bras N Things
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About Bras N Things' Brand
Retailer of women's lingerie & sleepwear products. The company sells women's lingerie, undergarments, swimwear and sleepwear products online and through its 200 stores across Australia, New Zealand and South Africa. Among its major competitors, Bras N Things is ranked in 2nd place for NPS while American Eagle Outfitters is 1st, and Hawes and Curtis is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Bras N Things Ranking
- #2 / 4 of its competitors
Bras N Things NPS
Bras N Things's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bras N Things's customers would recommend using the product based on a scale of -100 to 100.
Bras N Things Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bras N Things NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
How Other Brands Compare
Bras N Things is ranked second for NPS among its competitors. American Eagle Outfitters and Hawes and Curtis come in first and third, with Shop Direct coming in at #4.
Bras N Things |  American Eagle Outfitters |  Hawes and Curtis |  Shop Direct | |
| Global Ranking | #- | #25 | #- | #- |
| NPS | -100 | 44 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bras N Things NPS vs. Competitors
Compared to its competitors, Bras N Things's NPS is rated right below American Eagle Outfitters.
| COMPANY | NPS Score | |
|---|---|---|
| American Eagle Outfitters | 44 |
| Bras N Things | -100 |
Bras N Things Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bras N Things users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bras N Things Customer Loyalty vs. Competitors
Compared to its competitors, Bras N Things's Customer Loyalty score is rated right below American Eagle Outfitters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Bras N Things | 10% |
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Bras N Things Product Quality
4/5
Bras N Things has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bras N Things Product Information
Bras N Things’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- global.brasnthings.com
- Company Size
- 1,001-5,000 Employees
Bras N Things Product Quality vs. Competitors
Compared to its competitors, Bras N Things's Product Quality score is rated right below American Eagle Outfitters.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Eagle Outfitters | 4.2/5 |
| Bras N Things | 4/5 |
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Bras N Things Pricing
Bras N Things ROI & Value For Money
3/5
Bras N Things has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Bras N Things Pricing vs. Competitors
Compared to its competitors, Bras N Things's ROI score is rated right below American Eagle Outfitters.
| COMPANY | Pricing Score | |
|---|---|---|
| American Eagle Outfitters | 3.8/5 |
| Bras N Things | 3/5 |
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Bras N Things Customer Satisfaction (CSAT)
Bras N Things Customer Satisfaction (CSAT) Score
100 / 100
Bras N Things has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bras N Things Customer Satisfaction vs. Competitors
Compared to its competitors, Bras N Things's Customer Satisfaction score is rated right above American Eagle Outfitters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bras N Things | 100% |
| American Eagle Outfitters | 82% |
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Bras N Things Customer Service
3/5
Bras N Things has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Bras N Things's Customer Service
Address
75-85 O'Riordan Street, Alexandria, 2015
Website
global.brasnthings.com
Bras N Things Customer Service vs. Competitors
Compared to its competitors, Bras N Things's Customer Service score is rated right below American Eagle Outfitters.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Eagle Outfitters | 4/5 |
| Bras N Things | 3/5 |
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