7
NPS
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Brigham and Women's Hospital
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About Brigham and Women's Hospital's Brand
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Brigham and Women's Hospital NPS
Brigham and Women's Hospital's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether Brigham and Women's Hospital's customers would recommend using the product based on a scale of -100 to 100.
Brigham and Women's Hospital Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
Brigham and Women's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 60 | Apr 2022 | 60 |
Jul 2022 67 | Jul 2022 | 67 |
Aug 2022 43 | Aug 2022 | 43 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 11 | Nov 2022 | 11 |
May 2023 20 | May 2023 | 20 |
Jul 2023 9 | Jul 2023 | 9 |
Sep 2023 14 | Sep 2023 | 14 |
Aug 2024 8 | Aug 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brigham and Women's Hospital Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Brigham and Women's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brigham and Women's Hospital Product Quality
3.3/5
Brigham and Women's Hospital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Brigham and Women's Hospital Product Information
Brigham and Women's Hospital’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Brigham and Women's Hospital Pricing
Brigham and Women's Hospital ROI & Value For Money
3.7/5
Brigham and Women's Hospital has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Brigham and Women's Hospital Customer Satisfaction (CSAT)
Brigham and Women's Hospital Customer Satisfaction (CSAT) Score
50 / 100
Brigham and Women's Hospital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brigham and Women's Hospital Customer Service
3.6/5
Brigham and Women's Hospital has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Brigham and Women's Hospital's Customer Service
Address
75 Francis St,
Website
http://www.brighamandwomens.org
Phone Number
(617) 732-5500
Brigham and Women's Hospital as an Employer
3.8/5
Brigham and Women's Hospital has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Brigham and Women's Hospital
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Brigham and Women's Hospital scored a 7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Brigham and Women's Hospital would recommend the brand to a friend. ENPS measures how likely Brigham and Women's Hospital employees would recommend working at Brigham and Women's Hospital to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 34% | Promoters |
|---|---|
| 32% | Passive |
| 34% | Detractors |
