Caliber Collision Centers NPS & Customer Reviews

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Caliber Collision Centers

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Caliber Collision Centers

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About Caliber Collision Centers' Brand

Caliber Collision didn’t get to be the nation’s largest collision repair company through 2012 by accident.

Brand at a Glance

50%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Caliber Collision Centers CMO

Greg Clark

Greg Clark serves as the Chief Marketing Officer of Caliber Collision Centers. Greg started at Caliber Collision Centers in Jan of 2011. Greg currently resides in the Dallas/Fort Worth Area.

Caliber Collision Centers NPS

Caliber Collision Centers's Net Promoter Score (NPS) is a -70 with 14% Promoters, 2% Passives, and 84% Detractors. Net Promoter Score tracks whether Caliber Collision Centers's customers would recommend using the product based on a scale of -100 to 100.

Caliber Collision Centers Overall NPS

-70

NPS

14%	Promoters
2%	Passives
84%	Detractors

Caliber Collision Centers NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 -72	Oct 2024	-72
Dec 2024 -72	Dec 2024	-72
Jan 2025 -72	Jan 2025	-72
Feb 2025 -72	Feb 2025	-72
Mar 2025 -72	Mar 2025	-72
Apr 2025 -72	Apr 2025	-72
Jun 2025 -72	Jun 2025	-72
Jul 2025 -72	Jul 2025	-72
Aug 2025 -72	Aug 2025	-72
Sep 2025 -72	Sep 2025	-72
Nov 2025 -71	Nov 2025	-71
Dec 2025 -71	Dec 2025	-71

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Caliber Collision Centers NPS by Gender

Female customers rated Caliber Collision Centers's NPS 3 points higher than Male customers.

Male

-82

Caliber Collision Centers's NPS was rated -82 by Male customers on Comparably.

Promoters

Passives

90%

Detractors

Female

-79

Caliber Collision Centers's NPS was rated -79 by Female customers on Comparably.

10%

Promoters

Passives

89%

Detractors

Caliber Collision Centers NPS by Ethnicity

Caliber Collision Centers's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -71	Caucasian	-71
Hispanic or Latino -88	Hispanic or Latino	-88
African American/Black -88	African American/Black	-88
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Native American -50	Native American	-50
Other -94	Other	-94

Caliber Collision Centers NPS by Age

Caliber Collision Centers's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

11%

89%

31-35

100%

36-40

17%

83%

41-45

95%

46-50

100%

51-55

97%

56-60

86%

61-65

16%

84%

66+

15%

78%

Caliber Collision Centers NPS by Usage

Caliber Collision Centers's NPS was rated the highest by customers who have used Caliber Collision Centers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -79	Less than 1 Year	-79
1 to 2 Years -72	1 to 2 Years	-72
2 to 5 Years -77	2 to 5 Years	-77
5 to 10 Years -70	5 to 10 Years	-70
Over 10 Years -100	Over 10 Years	-100

Caliber Collision Centers Customer Reviews

Out of the 36 Caliber Collision Centers customer reviews 3 were positive and 33 were constructive. Caliber Collision Centers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Caliber Collision Centers Customer Loyalty

50%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

50% of Caliber Collision Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

50%

Caliber Collision Centers Customer Loyalty Score by Gender

Male customers rated Caliber Collision Centers's Customer Loyalty score 6% higher than Female customers.

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Male

53%

Yes

Female

47%

Yes

Caliber Collision Centers Customer Loyalty Score by Ethnicity

Caliber Collision Centers's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Caliber Collision Centers Customer Loyalty Score by Age

Caliber Collision Centers's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 50%	26-30	50%
31-35 46%	31-35	46%
36-40 60%	36-40	60%
41-45 48%	41-45	48%
46-50 53%	46-50	53%
51-55 47%	51-55	47%
56-60 39%	56-60	39%
61-65 48%	61-65	48%
66+ 57%	66+	57%

Caliber Collision Centers Customer Loyalty Score by Usage

Caliber Collision Centers's Customer Loyalty score was rated the highest by customers who have used Caliber Collision Centers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	38%
1 to 2 Years	46%
2 to 5 Years	74%
5 to 10 Years	69%
Over 10 Years	70%

Caliber Collision Centers Customer Loyalty Score by Industry

Caliber Collision Centers's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Real Estate industry customers.

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Tech	48%
Accounting	61%
Aerospace and Aviation	61%
Architecture and Planning	70%
Automotive and Transportation	55%
Banking and Financial Services	70%
Business and Consumer Services	55%
Construction	25%
Consulting	100%
Consumer Services	70%
Education	60%
Environmental Services	10%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	47%
Legal	40%
Manufacturing and Machinery	55%
Military and Defense	40%
Professional Services	33%
Real Estate	10%
Transportation	40%

Caliber Collision Centers Product Quality

1.5/5

Caliber Collision Centers has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Caliber Collision Centers Product Information

Caliber Collision Centers’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Caliber Collision Centers's product the highest. Reviewers from the Tech industry rated Caliber Collision Centers the lowest at 1.5.

Website: http://calibercollision.com

Company Size: 10,000+ Employees

Quick Insights into Caliber Collision Centers Product Quality

Caliber Collision Centers's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.

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Ranked Caliber Collision Centers Product Quality the Highest

Consulting	4.6
18-25	4.1
Native American	1.6

Ranked Caliber Collision Centers Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Caliber Collision Centers Product Quality Score by Gender

Caliber Collision Centers's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Caliber Collision Centers Product Quality Score by Ethnicity

Caliber Collision Centers's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.6	Native American	1.6
Other 1.5	Other	1.5

Caliber Collision Centers Product Quality Score by Age

Caliber Collision Centers's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.8	66+	1.8

Caliber Collision Centers Product Quality Score by Usage

Caliber Collision Centers's Product Quality score was rated 1.5 stars by customers who have used Caliber Collision Centers's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Caliber Collision Centers Product Quality Score by Industry

Caliber Collision Centers's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	2
Automotive and Transportation	1.5
Banking and Financial Services	2.1
Business and Consumer Services	1.5
Construction	1.5
Consulting	4.6
Consumer Services	1.6
Education	2.3
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Professional Services	1.5
Real Estate	1.6
Transportation	1.5

Caliber Collision Centers Pricing

Caliber Collision Centers ROI & Value For Money

1.5/5

Caliber Collision Centers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Caliber Collision Centers Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Caliber Collision Centers.

Quick Insights into Caliber Collision Centers ROI

Caliber Collision Centers's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.

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Ranked Caliber Collision Centers ROI the Highest

Consulting	4.8
18-25	4.1
Native American	1.6

Ranked Caliber Collision Centers ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Caliber Collision Centers ROI Score by Gender

Caliber Collision Centers's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Caliber Collision Centers ROI Score by Ethnicity

Caliber Collision Centers's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.6	Native American	1.6
Other 1.5	Other	1.5

Caliber Collision Centers ROI Score by Age

Caliber Collision Centers's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

Caliber Collision Centers ROI Score by Usage

Caliber Collision Centers's ROI score was rated 1.5 stars by customers who have used Caliber Collision Centers's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Caliber Collision Centers ROI Score by Industry

Caliber Collision Centers's ROI score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	2
Automotive and Transportation	1.5
Banking and Financial Services	2.1
Business and Consumer Services	1.5
Construction	1.5
Consulting	4.8
Consumer Services	1.5
Education	1.7
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Professional Services	1.6
Real Estate	1.5
Transportation	1.5

Caliber Collision Centers Customer Satisfaction (CSAT)

Caliber Collision Centers Customer Satisfaction (CSAT) Score

12 / 100

Caliber Collision Centers has an overall Customer Satisfaction score of 12 rated by its users and customers.

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Very Satisfied	9%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	9%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Caliber Collision Centers Customer Satisfaction

Caliber Collision Centers's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

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Ranked Caliber Collision Centers Customer Satisfaction the Highest

18-25	100%
Architecture and Planning	33%
Native American	25%

Ranked Caliber Collision Centers Customer Satisfaction the Lowest

51-55	0%
Over 10 Years	0%
Transportation	0%

Caliber Collision Centers Customer Satisfaction Score by Gender

Male customers rated Caliber Collision Centers's Customer Satisfaction score 2 points higher than Female customers.

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11 / 100

Male

	Very Satisfied	7%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	11%
	Very Dissatisfied	77%

9 / 100

Female

	Very Satisfied	9%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	5%
	Very Dissatisfied	86%

Caliber Collision Centers Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.

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13 / 100

Very Satisfied	13%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	11%
Very Dissatisfied	75%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

75%

CSAT according to Hispanic or Latino

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.

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7 / 100

Very Satisfied	0%
Satisfied	7%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	93%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

93%

CSAT according to African American/Black

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.

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8 / 100

Very Satisfied	4%
Satisfied	4%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

74%

CSAT according to Asian or Pacific Islander

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 16% according to Asian or Pacific Islander users and customers.

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16 / 100

Very Satisfied	0%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	67%

Very Satisfied

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

67%

CSAT according to Native American

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Caliber Collision Centers' Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.

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2 / 100

Very Satisfied	0%
Satisfied	2%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	95%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

95%

Caliber Collision Centers Customer Satisfaction Score by Age

Caliber Collision Centers's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

100%

26-30

11%

31-35

36-40

13%

41-45

46-50

51-55

56-60

15%

61-65

11%

66+

19%

Caliber Collision Centers Customer Satisfaction Score by Usage

Caliber Collision Centers's Customer Satisfaction score was rated the highest by customers who have used Caliber Collision Centers's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	9
1 to 2 Years	16
2 to 5 Years	7
5 to 10 Years	16
Over 10 Years	0

Caliber Collision Centers Customer Satisfaction Score by Industry

Caliber Collision Centers's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Caliber Collision Centers Customer Satisfaction Score by Industry",
	"text": "Caliber Collision Centers's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
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			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
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			"scoreClassName": "",
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			"groupId": 496,
			"score": 0,
			"stars": 0,
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			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
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			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Caliber Collision Centers's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
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		}
	]
}

Tech	18
Accounting	28
Aerospace and Aviation	0
Architecture and Planning	33
Automotive and Transportation	11
Banking and Financial Services	20
Business and Consumer Services	0
Construction	0
Consumer Services	17
Education	12
Environmental Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	10
Legal	0
Manufacturing and Machinery	0
Military and Defense	0
Professional Services	0
Real Estate	0
Transportation	0

Caliber Collision Centers Customer Service

1.5/5

Caliber Collision Centers has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Caliber Collision Centers's Customer Service

Address

Lewisville, TX

Website

http://calibercollision.com

Phone Number

469-948-9500

Quick Insights into Caliber Collision Centers Customer Service

Caliber Collision Centers's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.

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Ranked Caliber Collision Centers Customer Service the Highest

Consulting	5
18-25	4.3
Native American	1.7

Ranked Caliber Collision Centers Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Caliber Collision Centers Customer Service Score by Gender

Caliber Collision Centers's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Caliber Collision Centers Customer Service Score by Ethnicity

Caliber Collision Centers's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Caliber Collision Centers Customer Service Score by Age

Caliber Collision Centers's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Caliber Collision Centers Customer Service Score by Usage

Caliber Collision Centers's Customer Service score was rated 1.5 stars by customers who have used Caliber Collision Centers's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Caliber Collision Centers Customer Service Score by Industry

Caliber Collision Centers's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.8
Aerospace and Aviation	1.5
Architecture and Planning	2
Automotive and Transportation	1.5
Banking and Financial Services	1.6
Business and Consumer Services	1.5
Construction	1.5
Consulting	5
Consumer Services	1.7
Education	2
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Professional Services	1.6
Real Estate	1.5
Transportation	1.5

Caliber Collision Centers as an Employer

2.5/5

Caliber Collision Centers has a 2.5/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Caliber Collision Centers

Steve Grimshaw

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Caliber Collision Centers scored a -70 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Caliber Collision Centers would recommend the brand to a friend. ENPS measures how likely Caliber Collision Centers employees would recommend working at Caliber Collision Centers to a friend.

Net Promoter Score

-70

NPS Score

14%	Promoters
2%	Passive
84%	Detractors

Employee Net Promoter Score

-24

eNPS Score

33%	Promoters
10%	Passive
57%	Detractors

Global Ranking Snapshot

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6	Nike	John Donahoe	Fashion and Beauty
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