7
NPS
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Brand Page
Canadian Natural Resources Limited
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About Canadian Natural Resources Limited's Brand
"CNRL is an oil and gas exploration, development and production company."
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Canadian Natural Resources Limited NPS
Canadian Natural Resources Limited's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether Canadian Natural Resources Limited's customers would recommend using the product based on a scale of -100 to 100.
Canadian Natural Resources Limited Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
Canadian Natural Resources Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 40 | Nov 2022 | 40 |
Feb 2023 39 | Feb 2023 | 39 |
Jun 2023 25 | Jun 2023 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 14 | Jan 2024 | 14 |
Mar 2024 10 | Mar 2024 | 10 |
Jun 2024 3 | Jun 2024 | 3 |
Aug 2024 9 | Aug 2024 | 9 |
Oct 2024 8 | Oct 2024 | 8 |
Jul 2025 8 | Jul 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canadian Natural Resources Limited Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Canadian Natural Resources Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canadian Natural Resources Limited Product Quality
3.4/5
Canadian Natural Resources Limited has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Canadian Natural Resources Limited Product Information
Canadian Natural Resources Limited’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.cnrl.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Canadian Natural Resources Limited Pricing
Canadian Natural Resources Limited ROI & Value For Money
3.6/5
Canadian Natural Resources Limited has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Canadian Natural Resources Limited Customer Satisfaction (CSAT)
Canadian Natural Resources Limited Customer Satisfaction (CSAT) Score
55 / 100
Canadian Natural Resources Limited has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canadian Natural Resources Limited Customer Service
3.7/5
Canadian Natural Resources Limited has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Canadian Natural Resources Limited's Customer Service
Address
Calvary, GA
Website
http://www.cnrl.com/
Canadian Natural Resources Limited as an Employer
3.2/5
Canadian Natural Resources Limited has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
CEO of Canadian Natural Resources Limited
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canadian Natural Resources Limited scored a 7 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Canadian Natural Resources Limited would recommend the brand to a friend. ENPS measures how likely Canadian Natural Resources Limited employees would recommend working at Canadian Natural Resources Limited to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
