-74
NPS
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Cash America
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About Cash America's Brand
Cash America International Inc is a Fort Worth, Texas, retailer which operates 859 pawn shops in the United States.
Brand at a Glance
79%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Cash America NPS
Cash America's Net Promoter Score (NPS) is a -74 with 12% Promoters, 2% Passives, and 86% Detractors. Net Promoter Score tracks whether Cash America's customers would recommend using the product based on a scale of -100 to 100.
Cash America Overall NPS
| 12% | Promoters |
|---|---|
| 2% | Passives |
| 86% | Detractors |
Cash America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -74 | Dec 2024 | -74 |
Jan 2025 -76 | Jan 2025 | -76 |
Feb 2025 -76 | Feb 2025 | -76 |
Mar 2025 -74 | Mar 2025 | -74 |
Apr 2025 -74 | Apr 2025 | -74 |
May 2025 -74 | May 2025 | -74 |
Jun 2025 -74 | Jun 2025 | -74 |
Jul 2025 -74 | Jul 2025 | -74 |
Aug 2025 -74 | Aug 2025 | -74 |
Oct 2025 -74 | Oct 2025 | -74 |
Dec 2025 -74 | Dec 2025 | -74 |
Jan 2026 -74 | Jan 2026 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cash America NPS by Gender
Female customers rated Cash America's NPS 49 points higher than Male customers.
Male
-93
Cash America's NPS was rated -93 by Male customers on Comparably.
2%
Promoters
3%
Passives
95%
Detractors
Female
-44
Cash America's NPS was rated -44 by Female customers on Comparably.
28%
Promoters
0%
Passives
72%
Detractors
Cash America NPS by Ethnicity
Cash America's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Hispanic or Latino -82 | Hispanic or Latino | -82 |
African American/Black -84 | African American/Black | -84 |
Other -100 | Other | -100 |
Cash America NPS by Age
Cash America's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Cash America NPS by Usage
Cash America's NPS was rated the highest by customers who have used Cash America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -73 | 5 to 10 Years | -73 |
Over 10 Years -76 | Over 10 Years | -76 |
Cash America Customer Reviews
Out of the 9 Cash America customer reviews 2 were positive and 7 were constructive. Cash America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cash America Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Cash America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cash America Customer Loyalty Score by Gender
Female customers rated Cash America's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cash America.
Male
80%
Yes
Female
82%
Yes
Cash America Customer Loyalty Score by Ethnicity
Cash America's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cash America.
83
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Other
Cash America Customer Loyalty Score by Age
Cash America's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cash America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 87% | 31-35 | 87% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 92% | 46-50 | 92% |
51-55 64% | 51-55 | 64% |
56-60 82% | 56-60 | 82% |
61-65 70% | 61-65 | 70% |
66+ 80% | 66+ | 80% |
Cash America Customer Loyalty Score by Usage
Cash America's Customer Loyalty score was rated the highest by customers who have used Cash America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cash America Customer Loyalty Score by Industry
Cash America's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cash America Product Quality
1.5/5
Cash America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cash America's overall Product Quality score rated by its users and customers.
Cash America Product Information
Cash America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cash America's product the highest. Reviewers from the Banking and Financial Services industry rated Cash America the lowest at 1.5.
- Website
- http://www.cashamerica.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into Cash America Product Quality
Cash America's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cash America's products/services for Over 10 Years.
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Ranked Cash America Product Quality the Highest
Ranked Cash America Product Quality the Lowest
Cash America Product Quality Score by Gender
Female customers rated Cash America's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cash America.
Male
1.5/5
Female
1.9/5
Cash America Product Quality Score by Ethnicity
Cash America's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cash America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Cash America Product Quality Score by Age
Cash America's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cash America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cash America Product Quality Score by Usage
Cash America's Product Quality score was rated the highest by customers who have used Cash America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cash America Product Quality Score by Industry
Cash America's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cash America Pricing
Cash America ROI & Value For Money
1.5/5
Cash America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cash America's overall ROI score rated by its users and customers.
Cash America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Cash America.
Quick Insights into Cash America ROI
Cash America's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cash America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cash America's ROI score.
Ranked Cash America ROI the Highest
Ranked Cash America ROI the Lowest
Cash America ROI Score by Gender
Female customers rated Cash America's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cash America.
Male
1.5/5
Female
2/5
Cash America ROI Score by Ethnicity
Cash America's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cash America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Cash America ROI Score by Age
Cash America's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cash America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cash America ROI Score by Usage
Cash America's ROI score was rated the highest by customers who have used Cash America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cash America ROI Score by Industry
Cash America's ROI score was rated the highest by Tech industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cash America Customer Satisfaction (CSAT)
Cash America Customer Satisfaction (CSAT) Score
16 / 100
Cash America has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cash America Customer Satisfaction
Cash America's Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cash America's Customer Satisfaction.
Ranked Cash America Customer Satisfaction the Highest
Ranked Cash America Customer Satisfaction the Lowest
Cash America Customer Satisfaction Score by Gender
Female customers rated Cash America's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cash America.
6 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 8% | |
Very Dissatisfied | 83% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 14% | |
Very Dissatisfied | 55% |
Cash America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cash America's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cash America.
19 / 100
Very Satisfied
6%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
Cash America's Customer Satisfaction (CSAT) score was rated 13% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cash America.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to African American/Black
Cash America's Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cash America.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
84%
CSAT according to Other
Cash America's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cash America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
Cash America Customer Satisfaction Score by Age
Cash America's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cash America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 9% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 11% |
Cash America Customer Satisfaction Score by Usage
Cash America's Customer Satisfaction score was rated the highest by customers who have used Cash America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cash America Customer Satisfaction Score by Industry
Cash America's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cash America Customer Satisfaction Score by Industry",
"text": "Cash America's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Cash America's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cash America's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cash America's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cash America's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cash America's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Cash America's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Cash America Customer Service
1.5/5
Cash America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cash America's overall Customer Service score rated by its users and customers.
About Cash America's Customer Service
Address
1600 West 7th Street, Fort Worth, TX
Website
http://www.cashamerica.com
Phone Number
8173351100
Quick Insights into Cash America Customer Service
Cash America's Customer Service score was rated highest by customers who have used Cash America's products/services for Less than 1 Year, and rated lowest by customers who have used Cash America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cash America's Customer Service score.
Ranked Cash America Customer Service the Highest
Ranked Cash America Customer Service the Lowest
Cash America Customer Service Score by Gender
Female customers rated Cash America's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cash America.
Male
1.5/5
Female
2.1/5
Cash America Customer Service Score by Ethnicity
Cash America's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cash America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Cash America Customer Service Score by Age
Cash America's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cash America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cash America Customer Service Score by Usage
Cash America's Customer Service score was rated the highest by customers who have used Cash America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cash America Customer Service Score by Industry
Cash America's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cash America as an Employer
2.8/5
Cash America has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cash America scored a -74 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cash America would recommend the brand to a friend. ENPS measures how likely Cash America employees would recommend working at Cash America to a friend.
Net Promoter Score
-74
NPS Score
| 12% | Promoters |
|---|---|
| 2% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
