-38
NPS
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Brand Page
Change.org
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About Change.org's Brand
Change.org is the world’s largest tech platform for people-powered, social change. More than half a billion people across more than 196 countries use our technology-driven petition and campaign tools to speak up on issues they’re passionate about.
Brand at a Glance
58%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Change.org NPS
Change.org's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether Change.org's customers would recommend using the product based on a scale of -100 to 100.
Change.org Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
Change.org NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -33 | May 2021 | -33 |
Sep 2021 -37 | Sep 2021 | -37 |
Nov 2021 -33 | Nov 2021 | -33 |
Dec 2021 -37 | Dec 2021 | -37 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -20 | Apr 2022 | -20 |
Nov 2022 -23 | Nov 2022 | -23 |
Jan 2023 -25 | Jan 2023 | -25 |
Nov 2023 -31 | Nov 2023 | -31 |
Feb 2024 -33 | Feb 2024 | -33 |
May 2024 -35 | May 2024 | -35 |
Sep 2025 -37 | Sep 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Change.org NPS by Gender
Change.org's NPS was rated -100 by Female customers on Comparably.
Female
-100
Change.org's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Change.org's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Change.org Customer Reviews
Out of the 2 Change.org customer reviews 1 was positive and 1 was constructive. Change.org customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Change.org Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Change.org users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Change.org Customer Loyalty Score by Gender
Change.org's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Change.org Product Quality
2.5/5
Change.org has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Change.org Product Information
Change.org’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.change.org
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Social
Quick Insights into Change.org Product Quality
Change.org's Product Quality score was rated highest by Female customers.
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Ranked Change.org Product Quality the Highest
Change.org Product Quality Score by Gender
Change.org's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Change.org.
Female
1.5/5
Male
N/A
Change.org Pricing
Change.org ROI & Value For Money
2.4/5
Change.org has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Change.org ROI
Change.org's ROI score was rated highest by Female customers.
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Ranked Change.org ROI the Highest
Change.org ROI Score by Gender
Change.org's ROI score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Change.org Customer Satisfaction (CSAT)
Change.org Customer Satisfaction (CSAT) Score
36 / 100
Change.org has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Change.org Customer Service
2.1/5
Change.org has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Change.org's Customer Service
Address
Remote, San Francisco, CA 94104
Website
http://www.change.org
Change.org's Social Links
Quick Insights into Change.org Customer Service
Change.org's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Change.org's Customer Service score.
Ranked Change.org Customer Service the Highest
Change.org Customer Service Score by Gender
Change.org's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Change.org.
Female
1.5/5
Male
N/A
Change.org as an Employer
4.3/5
Change.org has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Change.org scored a -38 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Change.org would recommend the brand to a friend. ENPS measures how likely Change.org employees would recommend working at Change.org to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 55% | Promoters |
|---|---|
| 41% | Passive |
| 4% | Detractors |
