49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Chili Piper
Marketing or Exec? Claim Your Free Account
About Chili Piper's Brand
Chili Piper is a scheduling platform built for B2B teams
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Chili Piper NPS
Chili Piper's Net Promoter Score (NPS) is a 49 with 67% Promoters, 15% Passives, and 18% Detractors. Net Promoter Score tracks whether Chili Piper's customers would recommend using the product based on a scale of -100 to 100.
Chili Piper Overall NPS
| 67% | Promoters |
|---|---|
| 15% | Passives |
| 18% | Detractors |
Chili Piper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 49 | Feb 2022 | 49 |
Mar 2022 53 | Mar 2022 | 53 |
May 2022 55 | May 2022 | 55 |
Jun 2022 56 | Jun 2022 | 56 |
Aug 2022 55 | Aug 2022 | 55 |
Oct 2022 55 | Oct 2022 | 55 |
Nov 2022 53 | Nov 2022 | 53 |
Feb 2023 52 | Feb 2023 | 52 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 48 | May 2023 | 48 |
Jun 2023 50 | Jun 2023 | 50 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chili Piper NPS by Gender
Female customers rated Chili Piper's NPS 33 points higher than Male customers.
Male
50
Chili Piper's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
83
Chili Piper's NPS was rated 83 by Female customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Chili Piper NPS by Ethnicity
Chili Piper's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Chili Piper NPS by Age
Chili Piper's NPS was rated 100 points by customers ages 31-35 on Comparably.
Chili Piper NPS by Usage
Chili Piper's NPS was rated the highest by customers who have used Chili Piper's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 68 | 1 to 2 Years | 68 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
Chili Piper Customer Reviews
Out of the 3 Chili Piper customer reviews 3 were positive and 0 were constructive. Chili Piper customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Chili Piper Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Chili Piper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chili Piper Customer Loyalty Score by Gender
Female customers rated Chili Piper's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chili Piper.
Male
89%
Yes
Female
100%
Yes
Chili Piper Customer Loyalty Score by Ethnicity
Chili Piper's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chili Piper.
82
out of 100
Caucasian
Chili Piper Customer Loyalty Score by Age
Chili Piper's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Chili Piper.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Chili Piper Customer Loyalty Score by Usage
Chili Piper's Customer Loyalty score was rated 100% by customers who have used Chili Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Chili Piper Customer Loyalty Score by Industry
Chili Piper's Customer Loyalty score was rated 89% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Chili Piper Product Quality
4.4/5
Chili Piper has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chili Piper's overall Product Quality score rated by its users and customers.
Chili Piper Product Information
Chili Piper serves markets in the United States, Europe, Canada, and United Kingdom. Chili Piper supports Web devices and offers products for small, medium, and large sized businesses.
Chili Piper’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chili Piper's product the highest.
- Website
- http://www.chilipiper.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
Sales Enablement Software
Quick Insights into Chili Piper Product Quality
Chili Piper's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Chili Piper's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Chili Piper's Product Quality.
Ranked Chili Piper Product Quality the Highest
Ranked Chili Piper Product Quality the Lowest
Chili Piper Product Quality Score by Gender
Chili Piper's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chili Piper.
Male
4.3/5
Female
4.3/5
Chili Piper Product Quality Score by Ethnicity
Chili Piper's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chili Piper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Chili Piper Product Quality Score by Age
Chili Piper's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chili Piper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Chili Piper Product Quality Score by Usage
Chili Piper's Product Quality score was rated the highest by customers who have used Chili Piper's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Chili Piper Product Quality Score by Industry
Chili Piper's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Chili Piper Pricing
Chili Piper ROI & Value For Money
4.3/5
Chili Piper has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chili Piper's overall ROI score rated by its users and customers.
Chili Piper Pricing Plans
Chili Piper has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, Chili Piper uses a subscription model. For the users that are not ready to commit yet, Chili Piper also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Chili Piper?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Chili Piper ROI
Chili Piper's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Chili Piper's ROI score.
Ranked Chili Piper ROI the Highest
Ranked Chili Piper ROI the Lowest
Chili Piper ROI Score by Gender
Female customers rated Chili Piper's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chili Piper.
Male
4.2/5
Female
4.4/5
Chili Piper ROI Score by Ethnicity
Chili Piper's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chili Piper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Chili Piper ROI Score by Age
Chili Piper's ROI score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Chili Piper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Chili Piper ROI Score by Usage
Chili Piper's ROI score was rated 4.4 stars by customers who have used Chili Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Chili Piper ROI Score by Industry
Chili Piper's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Chili Piper Customer Satisfaction (CSAT)
Chili Piper Customer Satisfaction (CSAT) Score
89 / 100
Chili Piper has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chili Piper Customer Satisfaction
Chili Piper's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Chili Piper's Customer Satisfaction.
Ranked Chili Piper Customer Satisfaction the Highest
Ranked Chili Piper Customer Satisfaction the Lowest
Chili Piper Customer Satisfaction Score by Gender
Chili Piper's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chili Piper.
100 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Chili Piper Customer Satisfaction Score by Age
Chili Piper's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Chili Piper.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Chili Piper Customer Satisfaction Score by Usage
Chili Piper's Customer Satisfaction score was rated 100 points by customers who have used Chili Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Chili Piper Customer Satisfaction Score by Industry
Chili Piper's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Chili Piper Customer Satisfaction Score by Industry",
"text": "Chili Piper's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Chili Piper's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Chili Piper Customer Service
4.3/5
Chili Piper has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chili Piper's overall Customer Service score rated by its users and customers.
About Chili Piper's Customer Service
Address
One Dock 72 Way, Brooklyn, NY 11205
Website
http://www.chilipiper.com
Chili Piper's Social Links
Quick Insights into Chili Piper Customer Service
Chili Piper's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Chili Piper's Customer Service score.
Ranked Chili Piper Customer Service the Highest
Ranked Chili Piper Customer Service the Lowest
Chili Piper Customer Service Score by Gender
Female customers rated Chili Piper's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chili Piper.
Male
4/5
Female
4.2/5
Chili Piper Customer Service Score by Ethnicity
Chili Piper's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chili Piper.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Chili Piper Customer Service Score by Age
Chili Piper's Customer Service score was rated 4.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Chili Piper.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
Chili Piper Customer Service Score by Usage
Chili Piper's Customer Service score was rated 4.3 stars by customers who have used Chili Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Chili Piper Customer Service Score by Industry
Chili Piper's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Chili Piper as an Employer
4.4/5
Chili Piper has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chili Piper scored a 49 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Chili Piper would recommend the brand to a friend. ENPS measures how likely Chili Piper employees would recommend working at Chili Piper to a friend.
Net Promoter Score
49
NPS Score
| 67% | Promoters |
|---|---|
| 15% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 84% | Promoters |
|---|---|
| 3% | Passive |
| 13% | Detractors |
