-50
NPS
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Circle Graphics
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About Circle Graphics' Brand
world’s foremost producer of grand and large-format digital graphics.
Brand at a Glance
47%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Circle Graphics NPS
Circle Graphics's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Circle Graphics's customers would recommend using the product based on a scale of -100 to 100.
Circle Graphics Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Circle Graphics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Nov 2023 -60 | Nov 2023 | -60 |
Jan 2025 -67 | Jan 2025 | -67 |
Oct 2025 -43 | Oct 2025 | -43 |
Dec 2025 -50 | Dec 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Circle Graphics Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Circle Graphics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Circle Graphics Product Quality
2.5/5
Circle Graphics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Circle Graphics' overall Product Quality score rated by its users and customers.
Circle Graphics Product Information
Circle Graphics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Media
Small Business Services
Sports & Entertainment
Circle Graphics Pricing
Circle Graphics ROI & Value For Money
2/5
Circle Graphics has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Circle Graphics Customer Satisfaction (CSAT)
Circle Graphics Customer Satisfaction (CSAT) Score
16 / 100
Circle Graphics has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Circle Graphics Customer Service
2/5
Circle Graphics has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Circle Graphics's Customer Service
Address
120 Ninth Avenue, Longmont, CO
Website
http://www.circlegraphicsonline.com/
Phone Number
13035322383
Circle Graphics as an Employer
2.5/5
Circle Graphics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Circle Graphics scored a -50 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Circle Graphics would recommend the brand to a friend. ENPS measures how likely Circle Graphics employees would recommend working at Circle Graphics to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
