-14
NPS
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CLEAR (clearme.com)
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About CLEAR (clearme.com) Brand
CLEAR makes life easier and more secure by using biometrics – your fingerprints, eyes and face – to confirm that you are you, and keep you moving.
Brand at a Glance
61%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
CLEAR (clearme.com) NPS
CLEAR (clearme.com)'s Net Promoter Score (NPS) is a -14 with 37% Promoters, 12% Passives, and 51% Detractors. Net Promoter Score tracks whether CLEAR (clearme.com)'s customers would recommend using the product based on a scale of -100 to 100.
CLEAR (clearme.com) Overall NPS
| 37% | Promoters |
|---|---|
| 12% | Passives |
| 51% | Detractors |
CLEAR (clearme.com) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -8 | May 2024 | -8 |
Jul 2024 -10 | Jul 2024 | -10 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 -10 | Sep 2024 | -10 |
Dec 2024 -13 | Dec 2024 | -13 |
Mar 2025 -15 | Mar 2025 | -15 |
May 2025 -15 | May 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Dec 2025 -14 | Dec 2025 | -14 |
Jan 2026 -14 | Jan 2026 | -14 |
Apr 2026 -14 | Apr 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CLEAR (clearme.com) NPS by Gender
Female customers rated CLEAR (clearme.com)'s NPS 8 points higher than Male customers.
Male
-36
CLEAR (clearme.com)'s NPS was rated -36 by Male customers on Comparably.
28%
Promoters
8%
Passives
64%
Detractors
Female
-28
CLEAR (clearme.com)'s NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
CLEAR (clearme.com) NPS by Ethnicity
CLEAR (clearme.com)'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Asian or Pacific Islander -63 | Asian or Pacific Islander | -63 |
Other -67 | Other | -67 |
CLEAR (clearme.com) NPS by Age
CLEAR (clearme.com)'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
CLEAR (clearme.com) NPS by Usage
CLEAR (clearme.com)'s NPS was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years -19 | 2 to 5 Years | -19 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
CLEAR (clearme.com) Customer Reviews
Out of the 6 CLEAR (clearme.com) customer reviews 4 were positive and 2 were constructive. CLEAR (clearme.com) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CLEAR (clearme.com) Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of CLEAR (clearme.com) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CLEAR (clearme.com) Customer Loyalty Score by Gender
Male customers rated CLEAR (clearme.com)'s Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CLEAR (clearme.com).
Male
64%
Yes
Female
49%
Yes
CLEAR (clearme.com) Customer Loyalty Score by Ethnicity
CLEAR (clearme.com)'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CLEAR (clearme.com).
60
out of 100
Caucasian
44
out of 100
Asian or Pacific Islander
60
out of 100
Other
CLEAR (clearme.com) Customer Loyalty Score by Age
CLEAR (clearme.com)'s Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CLEAR (clearme.com).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 55% | 36-40 | 55% |
41-45 80% | 41-45 | 80% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
56-60 25% | 56-60 | 25% |
66+ 10% | 66+ | 10% |
CLEAR (clearme.com) Customer Loyalty Score by Usage
CLEAR (clearme.com)'s Customer Loyalty score was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CLEAR (clearme.com) Customer Loyalty Score by Industry
CLEAR (clearme.com)'s Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CLEAR (clearme.com) Product Quality
3/5
CLEAR (clearme.com) has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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CLEAR (clearme.com) Product Information
CLEAR (clearme.com)’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated CLEAR (clearme.com)'s product the highest. Reviewers from the Tech industry rated CLEAR (clearme.com) the lowest at 2.4.
- Website
- http://clearme.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into CLEAR (clearme.com) Product Quality
CLEAR (clearme.com)'s Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.
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Ranked CLEAR (clearme.com) Product Quality the Highest
Ranked CLEAR (clearme.com) Product Quality the Lowest
CLEAR (clearme.com) Product Quality Score by Gender
Male customers rated CLEAR (clearme.com)'s Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CLEAR (clearme.com).
Male
2.6/5
Female
2.4/5
CLEAR (clearme.com) Product Quality Score by Ethnicity
CLEAR (clearme.com)'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CLEAR (clearme.com).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.6 | Other | 1.6 |
CLEAR (clearme.com) Product Quality Score by Age
CLEAR (clearme.com)'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CLEAR (clearme.com).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.2 | 51-55 | 3.2 |
56-60 1.6 | 56-60 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
CLEAR (clearme.com) Product Quality Score by Usage
CLEAR (clearme.com)'s Product Quality score was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CLEAR (clearme.com) Product Quality Score by Industry
CLEAR (clearme.com)'s Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CLEAR (clearme.com) Pricing
CLEAR (clearme.com) ROI & Value For Money
2.8/5
CLEAR (clearme.com) has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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CLEAR (clearme.com) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from CLEAR (clearme.com).
Quick Insights into CLEAR (clearme.com) ROI
CLEAR (clearme.com)'s ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 56-60.
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Ranked CLEAR (clearme.com) ROI the Highest
Ranked CLEAR (clearme.com) ROI the Lowest
CLEAR (clearme.com) ROI Score by Gender
Male customers rated CLEAR (clearme.com)'s ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CLEAR (clearme.com).
Male
2.6/5
Female
2.4/5
CLEAR (clearme.com) ROI Score by Ethnicity
CLEAR (clearme.com)'s ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CLEAR (clearme.com).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 2.1 | Other | 2.1 |
CLEAR (clearme.com) ROI Score by Age
CLEAR (clearme.com)'s ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CLEAR (clearme.com).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
CLEAR (clearme.com) ROI Score by Usage
CLEAR (clearme.com)'s ROI score was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CLEAR (clearme.com) ROI Score by Industry
CLEAR (clearme.com)'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CLEAR (clearme.com) Customer Satisfaction (CSAT)
CLEAR (clearme.com) Customer Satisfaction (CSAT) Score
49 / 100
CLEAR (clearme.com) has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
18%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
10%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CLEAR (clearme.com) Customer Satisfaction
CLEAR (clearme.com)'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked CLEAR (clearme.com) Customer Satisfaction the Highest
Ranked CLEAR (clearme.com) Customer Satisfaction the Lowest
CLEAR (clearme.com) Customer Satisfaction Score by Gender
Female customers rated CLEAR (clearme.com)'s Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CLEAR (clearme.com).
39 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 28% |
42 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 33% |
CLEAR (clearme.com) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CLEAR (clearme.com) Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CLEAR (clearme.com).
38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
19%
Very Dissatisfied
31%
CSAT according to Asian or Pacific Islander
CLEAR (clearme.com) Customer Satisfaction (CSAT) score was rated 43% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CLEAR (clearme.com).
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Other
CLEAR (clearme.com) Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CLEAR (clearme.com).
43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CLEAR (clearme.com) Customer Satisfaction Score by Age
CLEAR (clearme.com)'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CLEAR (clearme.com).
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 0% |
CLEAR (clearme.com) Customer Satisfaction Score by Usage
CLEAR (clearme.com)'s Customer Satisfaction score was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CLEAR (clearme.com) Customer Satisfaction Score by Industry
CLEAR (clearme.com)'s Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CLEAR (clearme.com) Customer Satisfaction Score by Industry",
"text": "CLEAR (clearme.com)'s Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 45,
"stars": 0,
"csatScore": 45,
"text": "CLEAR (clearme.com)'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 34,
"stars": 0,
"csatScore": 34,
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"groupId": 522,
"score": 75,
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}CLEAR (clearme.com) Customer Service
3/5
CLEAR (clearme.com) has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CLEAR (clearme.com) overall Customer Service score rated by its users and customers.
About CLEAR (clearme.com)'s Customer Service
Address
Boston, MA
Website
http://clearme.com
Quick Insights into CLEAR (clearme.com) Customer Service
CLEAR (clearme.com)'s Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked CLEAR (clearme.com) Customer Service score.
Ranked CLEAR (clearme.com) Customer Service the Highest
Ranked CLEAR (clearme.com) Customer Service the Lowest
CLEAR (clearme.com) Customer Service Score by Gender
Female customers rated CLEAR (clearme.com)'s Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CLEAR (clearme.com).
Male
2.5/5
Female
2.8/5
CLEAR (clearme.com) Customer Service Score by Ethnicity
CLEAR (clearme.com)'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CLEAR (clearme.com).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.6 | Other | 1.6 |
CLEAR (clearme.com) Customer Service Score by Age
CLEAR (clearme.com)'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CLEAR (clearme.com).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 3 | 36-40 | 3 |
41-45 2 | 41-45 | 2 |
46-50 3 | 46-50 | 3 |
51-55 3.9 | 51-55 | 3.9 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2 | 66+ | 2 |
CLEAR (clearme.com) Customer Service Score by Usage
CLEAR (clearme.com)'s Customer Service score was rated the highest by customers who have used CLEAR (clearme.com)'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CLEAR (clearme.com) Customer Service Score by Industry
CLEAR (clearme.com)'s Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CLEAR (clearme.com) as an Employer
Consumer vs. Employees
CLEAR (clearme.com) scored a -14 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of CLEAR (clearme.com) would recommend the brand to a friend. ENPS measures how likely CLEAR (clearme.com) employees would recommend working at CLEAR (clearme.com) to a friend.
Net Promoter Score
-14
NPS Score
| 37% | Promoters |
|---|---|
| 12% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 25% | Promoters |
|---|---|
| 12% | Passive |
| 63% | Detractors |
