40
NPS
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Cloud for Good
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About Cloud for Good's Brand
Cloud for Good works with nonprofit organizations and educational institutions.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Cloud for Good NPS
Cloud for Good's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Cloud for Good's customers would recommend using the product based on a scale of -100 to 100.
Cloud for Good Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Cloud for Good NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
May 2024 75 | May 2024 | 75 |
Jan 2025 40 | Jan 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloud for Good Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cloud for Good users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloud for Good Product Quality
3.7/5
Cloud for Good has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud for Good's overall Product Quality score rated by its users and customers.
Cloud for Good Product Information
Cloud for Good’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://cloud4good.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Education
Cloud for Good Pricing
Cloud for Good ROI & Value For Money
3.3/5
Cloud for Good has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud for Good's overall ROI score rated by its users and customers.
Cloud for Good Customer Satisfaction (CSAT)
Cloud for Good Customer Satisfaction (CSAT) Score
80 / 100
Cloud for Good has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloud for Good Customer Service
3.5/5
Cloud for Good has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud for Good's overall Customer Service score rated by its users and customers.
About Cloud for Good's Customer Service
Address
1854 A Hendersonville Rd. #252, Asheville, NC 28803
Website
http://cloud4good.com/
Cloud for Good's Social Links
Cloud for Good as an Employer
4.5/5
Cloud for Good has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cloud for Good scored a 40 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloud for Good would recommend the brand to a friend. ENPS measures how likely Cloud for Good employees would recommend working at Cloud for Good to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 79% | Promoters |
|---|---|
| 17% | Passive |
| 4% | Detractors |
