100
NPS
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Cogent Infotech Corp
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About Cogent Infotech Corp's Brand
Cogent Infotech is a global, award-winning IT consulting with 19 years of experience working with Fortune 500's and the Public Sector. Our diverse workforce and experience across cloud, cyber security, application development, staffing and research makes us a partner of choice in solving complex business problems
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cogent Infotech Corp NPS
Cogent Infotech Corp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cogent Infotech Corp's customers would recommend using the product based on a scale of -100 to 100.
Cogent Infotech Corp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cogent Infotech Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogent Infotech Corp Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cogent Infotech Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cogent Infotech Corp Product Quality
5/5
Cogent Infotech Corp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogent Infotech Corp's overall Product Quality score rated by its users and customers.
Cogent Infotech Corp Product Information
Cogent Infotech Corp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://cogentinfo.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Cogent Infotech Corp Pricing
Cogent Infotech Corp ROI & Value For Money
5/5
Cogent Infotech Corp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Cogent Infotech Corp Customer Satisfaction (CSAT)
Cogent Infotech Corp Customer Satisfaction (CSAT) Score
100 / 100
Cogent Infotech Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cogent Infotech Corp Customer Service
5/5
Cogent Infotech Corp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogent Infotech Corp's overall Customer Service score rated by its users and customers.
About Cogent Infotech Corp's Customer Service
Address
1035 Boyce Rd, Pittsburgh, PA 15241
Website
https://cogentinfo.com
Phone Number
(412) 835-2700
Cogent Infotech Corp's Social Links
Cogent Infotech Corp as an Employer
4.9/5
Cogent Infotech Corp has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cogent Infotech Corp scored a 100 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Cogent Infotech Corp would recommend the brand to a friend. ENPS measures how likely Cogent Infotech Corp employees would recommend working at Cogent Infotech Corp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
