20
NPS
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Cognosante
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About Cognosante's Brand
Cognosante is a provider of healthcare consulting, technology solutions, and business process outsourcing services.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Cognosante NPS
Cognosante's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Cognosante's customers would recommend using the product based on a scale of -100 to 100.
Cognosante Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Cognosante NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 33 | Aug 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Dec 2022 17 | Dec 2022 | 17 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 22 | Mar 2024 | 22 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cognosante NPS by Gender
Cognosante's NPS was rated 0 by Female customers on Comparably.
Female
0
Cognosante's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Male
N/A
Cognosante's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cognosante Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Cognosante users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cognosante Customer Loyalty Score by Gender
Cognosante's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cognosante Product Quality
4/5
Cognosante has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cognosante Product Information
Cognosante’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cognosante.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Cognosante Product Quality
Cognosante's Product Quality score was rated highest by Female customers.
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Ranked Cognosante Product Quality the Highest
Cognosante Product Quality Score by Gender
Cognosante's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Cognosante Pricing
Cognosante ROI & Value For Money
3.8/5
Cognosante has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Cognosante ROI
Cognosante's ROI score was rated highest by Female customers.
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Ranked Cognosante ROI the Highest
Cognosante ROI Score by Gender
Cognosante's ROI score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Cognosante Customer Satisfaction (CSAT)
Cognosante Customer Satisfaction (CSAT) Score
78 / 100
Cognosante has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cognosante Customer Satisfaction
Cognosante's Customer Satisfaction score was rated highest by Female customers.
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Ranked Cognosante Customer Satisfaction the Highest
Cognosante Customer Satisfaction Score by Gender
Cognosante's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cognosante Customer Service
3.8/5
Cognosante has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cognosante's Customer Service
Address
7926 Jones Branch Drive, Suite 330, Mclean, VA
Website
http://www.cognosante.com
Phone Number
4804238108
Quick Insights into Cognosante Customer Service
Cognosante's Customer Service score was rated highest by Female customers.
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Ranked Cognosante Customer Service the Highest
Cognosante Customer Service Score by Gender
Cognosante's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cognosante.
Female
4/5
Male
N/A
Cognosante as an Employer
2.8/5
Cognosante has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cognosante scored a 20 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Cognosante would recommend the brand to a friend. ENPS measures how likely Cognosante employees would recommend working at Cognosante to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 36% | Promoters |
|---|---|
| 6% | Passive |
| 58% | Detractors |
