-21
NPS
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Cone Health
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About Cone Health's Brand
Cone Health is a not-for-profit network of health care providers serving people in Guilford, Forsyth, Rockingham and surrounding counties.
Brand at a Glance
61%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Cone Health NPS
Cone Health's Net Promoter Score (NPS) is a -21 with 34% Promoters, 11% Passives, and 55% Detractors. Net Promoter Score tracks whether Cone Health's customers would recommend using the product based on a scale of -100 to 100.
Cone Health Overall NPS
| 34% | Promoters |
|---|---|
| 11% | Passives |
| 55% | Detractors |
Cone Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -21 | Sep 2023 | -21 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -24 | Jan 2024 | -24 |
Feb 2024 -23 | Feb 2024 | -23 |
Apr 2024 -25 | Apr 2024 | -25 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -20 | Aug 2024 | -20 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -22 | Nov 2024 | -22 |
Jan 2025 -25 | Jan 2025 | -25 |
Oct 2025 -21 | Oct 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cone Health NPS by Gender
Male customers rated Cone Health's NPS 27 points higher than Female customers.
Male
-23
Cone Health's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
-50
Cone Health's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Cone Health NPS by Ethnicity
Cone Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
African American/Black 0 | African American/Black | 0 |
Cone Health NPS by Age
Cone Health's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Cone Health NPS by Usage
Cone Health's NPS was rated the highest by customers who have used Cone Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Over 10 Years -60 | Over 10 Years | -60 |
Cone Health Customer Reviews
Out of the 6 Cone Health customer reviews 1 was positive and 5 were constructive. Cone Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cone Health Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Cone Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cone Health Customer Loyalty Score by Gender
Male customers rated Cone Health's Customer Loyalty score 26% higher than Female customers.
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Male
70%
Yes
Female
44%
Yes
Cone Health Customer Loyalty Score by Ethnicity
Cone Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cone Health.
51
out of 100
Caucasian
78
out of 100
African American/Black
Cone Health Customer Loyalty Score by Age
Cone Health's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cone Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
46-50 55% | 46-50 | 55% |
66+ 55% | 66+ | 55% |
Cone Health Customer Loyalty Score by Usage
Cone Health's Customer Loyalty score was rated the highest by customers who have used Cone Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cone Health Customer Loyalty Score by Industry
Cone Health's Customer Loyalty score was rated 33% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cone Health Product Quality
2.6/5
Cone Health has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Cone Health Product Information
Cone Health’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cone Health's product the highest.
- Website
- http://www.conehealth.com
- Company Size
- 5,001-10,000 Employees
Industry
Non-Profit
Healthcare
Quick Insights into Cone Health Product Quality
Cone Health's Product Quality score was rated highest by customers who have used Cone Health's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked Cone Health Product Quality the Highest
Ranked Cone Health Product Quality the Lowest
Cone Health Product Quality Score by Gender
Male customers rated Cone Health's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cone Health.
Male
2.4/5
Female
1.9/5
Cone Health Product Quality Score by Ethnicity
Cone Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cone Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.1 | African American/Black | 2.1 |
Cone Health Product Quality Score by Age
Cone Health's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cone Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
46-50 2.6 | 46-50 | 2.6 |
66+ 1.7 | 66+ | 1.7 |
Cone Health Product Quality Score by Usage
Cone Health's Product Quality score was rated the highest by customers who have used Cone Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cone Health Product Quality Score by Industry
Cone Health's Product Quality score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Cone Health Pricing
Cone Health ROI & Value For Money
2.4/5
Cone Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Cone Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cone Health ROI
Cone Health's ROI score was rated highest by customers who have used Cone Health's products/services for 2 to 5 Years, and rated lowest by customers who have used Cone Health's products/services for Over 10 Years.
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Ranked Cone Health ROI the Highest
Ranked Cone Health ROI the Lowest
Cone Health ROI Score by Gender
Male customers rated Cone Health's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cone Health.
Male
2.1/5
Female
1.7/5
Cone Health ROI Score by Ethnicity
Cone Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cone Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2.2 | African American/Black | 2.2 |
Cone Health ROI Score by Age
Cone Health's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cone Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.2 | 36-40 | 2.2 |
46-50 2.2 | 46-50 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Cone Health ROI Score by Usage
Cone Health's ROI score was rated the highest by customers who have used Cone Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cone Health ROI Score by Industry
Cone Health's ROI score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cone Health Customer Satisfaction (CSAT)
Cone Health Customer Satisfaction (CSAT) Score
30 / 100
Cone Health has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cone Health Customer Satisfaction
Cone Health's Customer Satisfaction score was rated highest by customers who have used Cone Health's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Cone Health Customer Satisfaction the Highest
Ranked Cone Health Customer Satisfaction the Lowest
Cone Health Customer Satisfaction Score by Gender
Male customers rated Cone Health's Customer Satisfaction score 19 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 12% | |
Very Dissatisfied | 44% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 15% | |
Very Dissatisfied | 57% |
Cone Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cone Health's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
45%
CSAT according to African American/Black
Cone Health's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Cone Health Customer Satisfaction Score by Age
Cone Health's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cone Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 66+ | 17% |
Cone Health Customer Satisfaction Score by Usage
Cone Health's Customer Satisfaction score was rated the highest by customers who have used Cone Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cone Health Customer Service
2.4/5
Cone Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Cone Health's Customer Service
Address
Greensboro, NC
Website
http://www.conehealth.com
Phone Number
(336) 832-8131
Quick Insights into Cone Health Customer Service
Cone Health's Customer Service score was rated highest by customers who have used Cone Health's products/services for 2 to 5 Years, and rated lowest by customers who have used Cone Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cone Health's Customer Service score.
Ranked Cone Health Customer Service the Highest
Ranked Cone Health Customer Service the Lowest
Cone Health Customer Service Score by Gender
Male customers rated Cone Health's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cone Health.
Male
2.1/5
Female
1.7/5
Cone Health Customer Service Score by Ethnicity
Cone Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cone Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Cone Health Customer Service Score by Age
Cone Health's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cone Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
46-50 2.4 | 46-50 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Cone Health Customer Service Score by Usage
Cone Health's Customer Service score was rated the highest by customers who have used Cone Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cone Health Customer Service Score by Industry
Cone Health's Customer Service score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
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Cone Health as an Employer
3.0/5
Cone Health has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Cone Health scored a -21 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cone Health would recommend the brand to a friend. ENPS measures how likely Cone Health employees would recommend working at Cone Health to a friend.
Net Promoter Score
-21
NPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 36% | Promoters |
|---|---|
| 15% | Passive |
| 49% | Detractors |
