7
NPS
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Convoy
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About Convoy's Brand
Convoy is the nation’s most efficient digital freight network. We move thousands of truckloads around the country each day through our optimized, connected network of carriers, saving money for shippers, increasing earnings for drivers, and eliminating carbon waste for our planet. We use technology and data to solve problems of waste and inefficiency in the $800B trucking industry, which generates over 72 million metric tons of wasted CO2 emissions from empty trucks. Fortune 500 shippers like Anheuser-Busch, P&G, Niagara, and Unilever trust Convoy to lower costs, increase logistics efficiency, and achieve environmental sustainability targets.
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Convoy NPS
Convoy's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether Convoy's customers would recommend using the product based on a scale of -100 to 100.
Convoy Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
Convoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -1 | Sep 2021 | -1 |
Dec 2021 7 | Dec 2021 | 7 |
Feb 2022 6 | Feb 2022 | 6 |
Apr 2022 10 | Apr 2022 | 10 |
Jun 2022 10 | Jun 2022 | 10 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 3 | Jan 2023 | 3 |
Feb 2023 9 | Feb 2023 | 9 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 4 | Feb 2024 | 4 |
Oct 2024 8 | Oct 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convoy Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Convoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Convoy Product Quality
3.3/5
Convoy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Convoy Product Information
Convoy’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://convoy.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Convoy Pricing
Convoy ROI & Value For Money
3.7/5
Convoy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Convoy Customer Satisfaction (CSAT)
Convoy Customer Satisfaction (CSAT) Score
46 / 100
Convoy has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Convoy Customer Service
3.7/5
Convoy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Convoy's Customer Service
Address
1501 4th Ave, Seattle, WA 98101
Website
https://convoy.com/
Phone Number
(855) 526-6869
Consumer vs. Employees
Convoy scored a 7 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Convoy would recommend the brand to a friend. ENPS measures how likely Convoy employees would recommend working at Convoy to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
