40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cox Automotive
Marketing or Exec? Claim Your Free Account
About Cox Automotive's Brand
Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for consumers, dealers.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Cox Automotive NPS
Cox Automotive's Net Promoter Score (NPS) is a 40 with 62% Promoters, 16% Passives, and 22% Detractors. Net Promoter Score tracks whether Cox Automotive's customers would recommend using the product based on a scale of -100 to 100.
Cox Automotive Overall NPS
| 62% | Promoters |
|---|---|
| 16% | Passives |
| 22% | Detractors |
Cox Automotive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 42 | Oct 2023 | 42 |
Dec 2023 42 | Dec 2023 | 42 |
Feb 2024 46 | Feb 2024 | 46 |
Mar 2024 38 | Mar 2024 | 38 |
Apr 2024 39 | Apr 2024 | 39 |
May 2024 41 | May 2024 | 41 |
Jul 2024 42 | Jul 2024 | 42 |
Aug 2024 42 | Aug 2024 | 42 |
Dec 2024 44 | Dec 2024 | 44 |
Feb 2025 45 | Feb 2025 | 45 |
May 2025 47 | May 2025 | 47 |
Aug 2025 40 | Aug 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cox Automotive NPS by Gender
Female customers rated Cox Automotive's NPS 22 points higher than Male customers.
Male
12
Cox Automotive's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
34
Cox Automotive's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Cox Automotive NPS by Ethnicity
Cox Automotive's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 67 | Other | 67 |
Cox Automotive NPS by Age
Cox Automotive's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Cox Automotive NPS by Usage
Cox Automotive's NPS was rated the highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 0 | Over 10 Years | 0 |
Cox Automotive Customer Reviews
Out of the 2 Cox Automotive customer reviews 1 was positive and 1 was constructive. Cox Automotive customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cox Automotive Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Cox Automotive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cox Automotive Customer Loyalty Score by Gender
Male customers rated Cox Automotive's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cox Automotive.
Male
78%
Yes
Female
70%
Yes
Cox Automotive Customer Loyalty Score by Ethnicity
Cox Automotive's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cox Automotive.
40
out of 100
Caucasian
100
out of 100
Other
Cox Automotive Customer Loyalty Score by Age
Cox Automotive's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cox Automotive.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 100% | 56-60 | 100% |
Cox Automotive Customer Loyalty Score by Usage
Cox Automotive's Customer Loyalty score was rated the highest by customers who have used Cox Automotive's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cox Automotive Customer Loyalty Score by Industry
Cox Automotive's Customer Loyalty score was rated 100% by both Automotive and Transportation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cox Automotive Product Quality
3.6/5
Cox Automotive has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Automotive's overall Product Quality score rated by its users and customers.
Cox Automotive Product Information
Cox Automotive’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Cox Automotive's product the highest. Reviewers from the Tech industry rated Cox Automotive the lowest at 3.8.
- Website
- http://www.coxautoinc.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Travel
Quick Insights into Cox Automotive Product Quality
Cox Automotive's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cox Automotive's Product Quality.
Ranked Cox Automotive Product Quality the Highest
Ranked Cox Automotive Product Quality the Lowest
Cox Automotive Product Quality Score by Gender
Female customers rated Cox Automotive's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cox Automotive.
Male
2.7/5
Female
3.5/5
Cox Automotive Product Quality Score by Ethnicity
Cox Automotive's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cox Automotive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 4.6 | Other | 4.6 |
Cox Automotive Product Quality Score by Age
Cox Automotive's Product Quality score was rated 2.3 stars by customers ages 41-45 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cox Automotive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
56-60 2.3 | 56-60 | 2.3 |
Cox Automotive Product Quality Score by Usage
Cox Automotive's Product Quality score was rated the highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cox Automotive Product Quality Score by Industry
Cox Automotive's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cox Automotive Pricing
Cox Automotive ROI & Value For Money
3.8/5
Cox Automotive has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Automotive's overall ROI score rated by its users and customers.
Cox Automotive Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Cox Automotive.
Quick Insights into Cox Automotive ROI
Cox Automotive's ROI score was rated highest by Other customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Cox Automotive's ROI score.
Ranked Cox Automotive ROI the Highest
Ranked Cox Automotive ROI the Lowest
Cox Automotive ROI Score by Gender
Male customers rated Cox Automotive's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cox Automotive.
Male
3.2/5
Female
3/5
Cox Automotive ROI Score by Ethnicity
Cox Automotive's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cox Automotive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 4.3 | Other | 4.3 |
Cox Automotive ROI Score by Age
Cox Automotive's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cox Automotive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
56-60 2 | 56-60 | 2 |
Cox Automotive ROI Score by Usage
Cox Automotive's ROI score was rated the highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cox Automotive ROI Score by Industry
Cox Automotive's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cox Automotive Customer Satisfaction (CSAT)
Cox Automotive Customer Satisfaction (CSAT) Score
71 / 100
Cox Automotive has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cox Automotive Customer Satisfaction
Cox Automotive's Customer Satisfaction score was rated highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cox Automotive's Customer Satisfaction.
Ranked Cox Automotive Customer Satisfaction the Highest
Ranked Cox Automotive Customer Satisfaction the Lowest
Cox Automotive Customer Satisfaction Score by Gender
Cox Automotive's Customer Satisfaction score was rated 62 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cox Automotive.
62 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
Cox Automotive Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cox Automotive's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Automotive.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Cox Automotive's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Automotive.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cox Automotive Customer Satisfaction Score by Age
Cox Automotive's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cox Automotive.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Cox Automotive Customer Satisfaction Score by Usage
Cox Automotive's Customer Satisfaction score was rated the highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cox Automotive Customer Satisfaction Score by Industry
Cox Automotive's Customer Satisfaction score was rated 100 points by both Automotive and Transportation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cox Automotive Customer Satisfaction Score by Industry",
"text": "Cox Automotive's Customer Satisfaction score was rated 100 points by both Automotive and Transportation and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Cox Automotive's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Cox Automotive's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Cox Automotive Customer Service
3.9/5
Cox Automotive has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cox Automotive's overall Customer Service score rated by its users and customers.
About Cox Automotive's Customer Service
Address
Atlanta, GA
Website
http://www.coxautoinc.com/
Quick Insights into Cox Automotive Customer Service
Cox Automotive's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Cox Automotive's Customer Service score.
Ranked Cox Automotive Customer Service the Highest
Ranked Cox Automotive Customer Service the Lowest
Cox Automotive Customer Service Score by Gender
Male customers rated Cox Automotive's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cox Automotive.
Male
3.4/5
Female
3/5
Cox Automotive Customer Service Score by Ethnicity
Cox Automotive's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cox Automotive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 4.5 | Other | 4.5 |
Cox Automotive Customer Service Score by Age
Cox Automotive's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cox Automotive.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
56-60 2 | 56-60 | 2 |
Cox Automotive Customer Service Score by Usage
Cox Automotive's Customer Service score was rated the highest by customers who have used Cox Automotive's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cox Automotive Customer Service Score by Industry
Cox Automotive's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cox Automotive as an Employer
4.3/5
Cox Automotive has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cox Automotive scored a 40 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Cox Automotive would recommend the brand to a friend. ENPS measures how likely Cox Automotive employees would recommend working at Cox Automotive to a friend.
Net Promoter Score
40
NPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 60% | Promoters |
|---|---|
| 17% | Passive |
| 23% | Detractors |
