34
NPS
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Crossover
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About Crossover's Brand
The #1 source of remote careers.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Crossover NPS
Crossover's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Crossover's customers would recommend using the product based on a scale of -100 to 100.
Crossover Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Crossover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crossover Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crossover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crossover Product Quality
4.1/5
Crossover has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Crossover's overall Product Quality score rated by its users and customers.
Crossover Product Information
Crossover’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://crossover.com
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
Crossover Pricing
Crossover ROI & Value For Money
3.5/5
Crossover has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crossover's overall ROI score rated by its users and customers.
Crossover Customer Satisfaction (CSAT)
Crossover Customer Satisfaction (CSAT) Score
100 / 100
Crossover has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crossover Customer Service
3.6/5
Crossover has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Crossover's overall Customer Service score rated by its users and customers.
About Crossover's Customer Service
Address
Austin, TX 78701-4071
Website
https://crossover.com
Crossover's Social Links
Crossover as an Employer
Consumer vs. Employees
Crossover scored a 34 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Crossover would recommend the brand to a friend. ENPS measures how likely Crossover employees would recommend working at Crossover to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 58% | Promoters |
|---|---|
| 28% | Passive |
| 14% | Detractors |
