-19
NPS
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CSC
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About CSC's Brand
We are the business behind business®.
Brand at a Glance
67%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
CSC CMO
Thomas Porth
Thomas Porth serves as the Chief Financial Officer & Chief Marketing Officer of CSC. Thomas started at CSC in August of 2004. Thomas currently resides in Greater Philadelphia Area.
CSC NPS
CSC's Net Promoter Score (NPS) is a -19 with 35% Promoters, 11% Passives, and 54% Detractors. Net Promoter Score tracks whether CSC's customers would recommend using the product based on a scale of -100 to 100.
CSC Overall NPS
| 35% | Promoters |
|---|---|
| 11% | Passives |
| 54% | Detractors |
CSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -26 | Jun 2024 | -26 |
Jul 2024 -26 | Jul 2024 | -26 |
Aug 2024 -23 | Aug 2024 | -23 |
Sep 2024 -23 | Sep 2024 | -23 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -25 | Nov 2024 | -25 |
Mar 2025 -23 | Mar 2025 | -23 |
May 2025 -21 | May 2025 | -21 |
Oct 2025 -22 | Oct 2025 | -22 |
Nov 2025 -18 | Nov 2025 | -18 |
Dec 2025 -20 | Dec 2025 | -20 |
Jan 2026 -19 | Jan 2026 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSC NPS by Gender
Female customers rated CSC's NPS 20 points higher than Male customers.
Male
-62
CSC's NPS was rated -62 by Male customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Female
-42
CSC's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
CSC NPS by Ethnicity
CSC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black -50 | African American/Black | -50 |
Other -51 | Other | -51 |
CSC NPS by Age
CSC's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
CSC NPS by Usage
CSC's NPS was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years -34 | Over 10 Years | -34 |
CSC Customer Reviews
Out of the 5 CSC customer reviews 1 was positive and 4 were constructive. CSC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CSC Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of CSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSC Customer Loyalty Score by Gender
Female customers rated CSC's Customer Loyalty score 9% higher than Male customers.
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Male
65%
Yes
Female
74%
Yes
CSC Customer Loyalty Score by Ethnicity
CSC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CSC.
76
out of 100
Caucasian
55
out of 100
African American/Black
55
out of 100
Other
CSC Customer Loyalty Score by Age
CSC's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CSC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 70% | 31-35 | 70% |
46-50 78% | 46-50 | 78% |
51-55 82% | 51-55 | 82% |
56-60 46% | 56-60 | 46% |
61-65 100% | 61-65 | 100% |
CSC Customer Loyalty Score by Usage
CSC's Customer Loyalty score was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CSC Customer Loyalty Score by Industry
CSC's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CSC Product Quality
2.7/5
CSC has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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CSC Product Information
CSC’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CSC's product the highest. Reviewers from the Legal industry rated CSC the lowest at 2.7.
- Website
- https://www.cscglobal.com/
- Company Size
- 5,001-10,000 Employees
Industry
Business and Consumer Services
Quick Insights into CSC Product Quality
CSC's Product Quality score was rated highest by customers who have used CSC's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
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Ranked CSC Product Quality the Highest
Ranked CSC Product Quality the Lowest
CSC Product Quality Score by Gender
Female customers rated CSC's Product Quality score 0.4 stars higher than Male customers.
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Male
2.1/5
Female
2.5/5
CSC Product Quality Score by Ethnicity
CSC's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CSC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.8 | Other | 1.8 |
CSC Product Quality Score by Age
CSC's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CSC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
31-35 2.6 | 31-35 | 2.6 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.4 | 51-55 | 3.4 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
CSC Product Quality Score by Usage
CSC's Product Quality score was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CSC Product Quality Score by Industry
CSC's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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CSC Pricing
CSC ROI & Value For Money
2.8/5
CSC has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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CSC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Legal industry think that they had the lowest ROI from CSC.
Quick Insights into CSC ROI
CSC's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked CSC ROI the Highest
Ranked CSC ROI the Lowest
CSC ROI Score by Gender
Female customers rated CSC's ROI score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
CSC ROI Score by Ethnicity
CSC's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CSC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 1.7 | Other | 1.7 |
CSC ROI Score by Age
CSC's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CSC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
31-35 2.6 | 31-35 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
CSC ROI Score by Usage
CSC's ROI score was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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CSC ROI Score by Industry
CSC's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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CSC Customer Satisfaction (CSAT)
CSC Customer Satisfaction (CSAT) Score
39 / 100
CSC has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
18%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CSC Customer Satisfaction
CSC's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked CSC Customer Satisfaction the Highest
Ranked CSC Customer Satisfaction the Lowest
CSC Customer Satisfaction Score by Gender
Male customers rated CSC's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CSC.
36 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 46% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
CSC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CSC's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
46%
CSAT according to African American/Black
CSC's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
CSC's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CSC.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSC Customer Satisfaction Score by Age
CSC's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CSC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% |
CSC Customer Satisfaction Score by Usage
CSC's Customer Satisfaction score was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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CSC Customer Satisfaction Score by Industry
CSC's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CSC Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "CSC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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}
]
}CSC Customer Service
2.8/5
CSC has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CSC's overall Customer Service score rated by its users and customers.
About CSC's Customer Service
Address
251 Little Falls Drive, Wilmington, DE 19808
Website
https://www.cscglobal.com/
CSC's Social Links
Quick Insights into CSC Customer Service
CSC's Customer Service score was rated highest by customers who have used CSC's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked CSC's Customer Service score.
Ranked CSC Customer Service the Highest
Ranked CSC Customer Service the Lowest
CSC Customer Service Score by Gender
Female customers rated CSC's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CSC.
Male
1.7/5
Female
2.5/5
CSC Customer Service Score by Ethnicity
CSC's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CSC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.7 | Other | 1.7 |
CSC Customer Service Score by Age
CSC's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CSC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
31-35 2.6 | 31-35 | 2.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
CSC Customer Service Score by Usage
CSC's Customer Service score was rated the highest by customers who have used CSC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CSC Customer Service Score by Industry
CSC's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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CSC as an Employer
4.5/5
CSC has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CSC scored a -19 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of CSC would recommend the brand to a friend. ENPS measures how likely CSC employees would recommend working at CSC to a friend.
Net Promoter Score
-19
NPS Score
| 35% | Promoters |
|---|---|
| 11% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
