-67
NPS
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Brand Page
Cumming
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About Cumming's Brand
Cumming is a project and cost consulting firm that delivers customised construction management solutions.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Cumming NPS
Cumming's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Cumming's customers would recommend using the product based on a scale of -100 to 100.
Cumming Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Cumming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2024 -50 | Apr 2024 | -50 |
Oct 2025 -66 | Oct 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cumming Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cumming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cumming Product Quality
3.5/5
Cumming has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Cumming Product Information
Cumming’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ccorpusa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Cumming Pricing
Cumming ROI & Value For Money
4/5
Cumming has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Cumming Customer Satisfaction (CSAT)
Cumming Customer Satisfaction (CSAT) Score
67 / 100
Cumming has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cumming Customer Service
3.7/5
Cumming has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cumming's Customer Service
Address
Los Angeles, CA
Website
http://www.ccorpusa.com/
Cumming as an Employer
Consumer vs. Employees
Cumming scored a -67 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cumming would recommend the brand to a friend. ENPS measures how likely Cumming employees would recommend working at Cumming to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 31% | Promoters |
|---|---|
| 25% | Passive |
| 44% | Detractors |
