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Curacao
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About Curacao's Brand

Curacao is a one-stop online shop for electronics, home furnishings, entertainment, gifts and services.

Brand at a Glance

81%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Curacao CMO

Curacao NPS

Curacao's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether Curacao's customers would recommend using the product based on a scale of -100 to 100.

Curacao Overall NPS

-50
NPS
20%Promoters
10%Passives
70%Detractors
Curacao Overall NPS

Curacao NPS Trend

-100
-50
0
50
100
Nov 2020
100
Nov 2020100
Sep 2021
0
Sep 20210
Mar 2022
-25
Mar 2022-25
Apr 2022
-29
Apr 2022-29
Jun 2022
-50
Jun 2022-50

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Curacao Customer Reviews

Out of the 3 Curacao customer reviews 1 was positive and 2 were constructive. Curacao customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
On the number one rule of the customer is always right , when the vistos gives proof of bad production or miss cared products. I have contacted the insurance policy and have discussed my situation with the manager of the store not department but entire store and was not helped
Review from Los Angeles, CA / Male / Hispanic or Latino / 18-25Posted 12 days ago
What can this brand most improve?
you are awsome in all you do
Review from Los Angeles, CA / Male / Asian or Pacific Islander / 26-30Posted 13 days ago
What do you value most about this brand?
It's very accurate and professional
Review from Los Angeles, CA / Male / Hispanic or Latino / 46-50

Curacao Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Curacao users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Curacao Customer Loyalty

Curacao Product Quality

2.6/5

Curacao has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Curacao Product Information

Curacao’s product quality score is a 2.6 out of 5 as rated by its users and customers.

Website
http://icuracao.com
Company Size
1,001-5,000 Employees

Industry

Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces

Curacao Pricing

Curacao ROI & Value For Money

2.8/5

Curacao has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Curacao Customer Satisfaction (CSAT)

Curacao Customer Satisfaction (CSAT) Score

37 / 100

Curacao has an overall Customer Satisfaction score of 37 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

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Very Satisfied24%
Satisfied13%
Neither Satisfied nor Dissatisfied25%
Dissatisfied13%
Very Dissatisfied25%
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Curacao Customer Service

3.2/5

Curacao has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Curacao's Customer Service

Address

Boulevard, Suite 600, Los Angeles, CA


Website

http://icuracao.com


Phone Number

213.386.4412

Curacao as an Employer

2.4/5

Curacao has a 2.4/5 stars for its overall company culture rated by their employees

  Curacao CEO
bottom
25%
CEO of Curacao

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Curacao scored a -50 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Curacao would recommend the brand to a friend. ENPS measures how likely Curacao employees would recommend working at Curacao to a friend.

Net Promoter Score

-50
NPS Score
20%Promoters
10%Passive
70%Detractors

Employee Net Promoter Score

-19
eNPS Score
25%Promoters
31%Passive
44%Detractors

Global Ranking Snapshot

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