100
NPS
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Dallas Nephrology Associates
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About Dallas Nephrology Associates' Brand
Dallas Nephrology Associates (DNA) is a national leader in creating person-centered value-based care in Nephrology, with a focus on innovation and patient choice. For over 50 years, DNA has been a trusted source of information and education resulting in quality kidney care.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dallas Nephrology Associates NPS
Dallas Nephrology Associates's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Dallas Nephrology Associates's customers would recommend using the product based on a scale of -100 to 100.
Dallas Nephrology Associates Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Dallas Nephrology Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 100 | Sep 2025 | 100 |
Apr 2026 100 | Apr 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dallas Nephrology Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dallas Nephrology Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dallas Nephrology Associates Product Quality
5/5
Dallas Nephrology Associates has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dallas Nephrology Associates' overall Product Quality score rated by its users and customers.
Dallas Nephrology Associates Product Information
Dallas Nephrology Associates’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.dneph.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Dallas Nephrology Associates Pricing
Dallas Nephrology Associates ROI & Value For Money
5/5
Dallas Nephrology Associates has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dallas Nephrology Associates' overall ROI score rated by its users and customers.
Dallas Nephrology Associates Customer Satisfaction (CSAT)
Dallas Nephrology Associates Customer Satisfaction (CSAT) Score
100 / 100
Dallas Nephrology Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dallas Nephrology Associates Customer Service
5/5
Dallas Nephrology Associates has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dallas Nephrology Associates' overall Customer Service score rated by its users and customers.
About Dallas Nephrology Associates's Customer Service
Address
1505 LBJ Freeway, Dallas, TX 75234
Website
https://www.dneph.com/
Phone Number
214-358-2300
Dallas Nephrology Associates's Social Links
Dallas Nephrology Associates as an Employer
4.7/5
Dallas Nephrology Associates has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Dallas Nephrology Associates
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dallas Nephrology Associates scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Dallas Nephrology Associates would recommend the brand to a friend. ENPS measures how likely Dallas Nephrology Associates employees would recommend working at Dallas Nephrology Associates to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
