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DAT Solutions
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About DAT Solutions' Brand

Provides the largest network of load boards, where brokers, carriers, and shippers post more than 140 million loads and trucks annually.

Brand at a Glance

55%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
DAT Solutions CMO

DAT Solutions NPS

DAT Solutions's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether DAT Solutions's customers would recommend using the product based on a scale of -100 to 100.

DAT Solutions Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
DAT Solutions Overall NPS

DAT Solutions NPS Trend

-100
-50
0
50
100
Aug 2021
-100
Aug 2021-100
Sep 2021
0
Sep 20210
Jan 2022
50
Jan 202250
Mar 2022
20
Mar 202220
May 2022
0
May 20220

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DAT Solutions Customer Reviews

What can this brand most improve?
The enterprise sales team is unresponsive and even a little passive-aggressive towards smaller brokers
Review from Portland, OR / Male / Caucasian / 46-50

DAT Solutions Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of DAT Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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55
55%
45
45%
DAT Solutions Customer Loyalty

DAT Solutions Product Quality

2.9/5

DAT Solutions has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock DAT Solutions' overall Product Quality score rated by its users and customers.

DAT Solutions Product Information

DAT Solutions’s product quality score is a 2.9 out of 5 as rated by its users and customers.

Website
http://www.dat.com/
Company Size
201-500 Employees

Industry

Tech
Analytics
Mobile App
SaaS
Travel

DAT Solutions Pricing

DAT Solutions ROI & Value For Money

3.2/5

DAT Solutions has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock DAT Solutions' overall ROI score rated by its users and customers.

DAT Solutions Customer Service

2.7/5

DAT Solutions has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

Sign Up to unlock DAT Solutions' overall Customer Service score rated by its users and customers.

About DAT Solutions's Customer Service

Address

11000 SW Stratus Street, Suite 200, Beaverton, OR


Website

http://www.dat.com/


Phone Number

1(800) 547-8847

DAT Solutions as an Employer

2.5/5

DAT Solutions has a 2.5/5 stars for its overall company culture rated by their employees

  DAT Solutions CEO
bottom
5%
CEO of DAT Solutions

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DAT Solutions scored a 0 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of DAT Solutions would recommend the brand to a friend. ENPS measures how likely DAT Solutions employees would recommend working at DAT Solutions to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

-47
eNPS Score
15%Promoters
23%Passive
62%Detractors

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