-46
NPS
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Despegar.com
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About Despegar.com's Brand
Despegar.com is an online B2C travel agency enabling people to research travel plans, and book transport and accommodation. Among its major competitors, Despegar.com is ranked in 2nd place for NPS while Booking.com is 1st, and International Cruise & Excursions is 3rd.Their current market cap is $992.49M
Brand at a Glance
48%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Despegar.com Ranking
- #2 / 4 of its competitors
Despegar.com NPS
Despegar.com's Net Promoter Score (NPS) is a -46 with 25% Promoters, 4% Passives, and 71% Detractors. Net Promoter Score tracks whether Despegar.com's customers would recommend using the product based on a scale of -100 to 100.
Despegar.com Overall NPS
| 25% | Promoters |
|---|---|
| 4% | Passives |
| 71% | Detractors |
Despegar.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -62 | May 2022 | -62 |
Aug 2022 -50 | Aug 2022 | -50 |
Dec 2022 -53 | Dec 2022 | -53 |
Apr 2023 -57 | Apr 2023 | -57 |
Jul 2023 -48 | Jul 2023 | -48 |
Aug 2023 -50 | Aug 2023 | -50 |
Apr 2024 -42 | Apr 2024 | -42 |
Jul 2024 -45 | Jul 2024 | -45 |
Jul 2025 -49 | Jul 2025 | -49 |
Aug 2025 -51 | Aug 2025 | -51 |
Dec 2025 -53 | Dec 2025 | -53 |
Jan 2026 -45 | Jan 2026 | -45 |
How Other Brands Compare
Despegar.com is ranked second for NPS among its competitors. Booking.com and PHI come in first and third, with Velocity Partners coming in at #4. Among those competitors, it is the second most valued company behind Booking.com.
Despegar.com |  Booking.com |  Velocity Partners |  PHI | |
| Global Ranking | #- | #588 | #- | #- |
| NPS | -46 | -1 | - | -100 |
| Valuation Updated every 24 hours for public companies | $992.49M | $97.57B | $31.71M | $19.94M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Despegar.com NPS by Gender
Male customers rated Despegar.com's NPS 50 points higher than Female customers.
Male
0
Despegar.com's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-50
Despegar.com's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Despegar.com NPS by Usage
Despegar.com's NPS was rated -67 points by customers who have used Despegar.com's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Despegar.com NPS vs. Competitors
Compared to its competitors, Despegar.com's NPS is rated right above International Cruise & Excursions, and is preceded by Booking.com.
| COMPANY | NPS Score | |
|---|---|---|
| Velocity Partners | N/A |
| Booking.com | -1 |
| Despegar.com | -46 |
| International Cruise & Excursions | -100 |
| PHI | -100 |
Despegar.com Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Despegar.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Despegar.com Customer Loyalty Score by Gender
Male customers rated Despegar.com's Customer Loyalty score 30% higher than Female customers.
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Male
40%
Yes
Female
10%
Yes
Despegar.com Customer Loyalty Score by Usage
Despegar.com's Customer Loyalty score was rated 40% by customers who have used Despegar.com's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Despegar.com Customer Loyalty vs. Competitors
Compared to its competitors, Despegar.com's Customer Loyalty score is rated right above PHI, and is preceded by Booking.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| International Cruise & Excursions | 100% |
| Booking.com | 68% |
| Despegar.com | 48% |
| PHI | 10% |
| Velocity Partners | N/A |
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Despegar.com Product Quality
2.6/5
Despegar.com has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Despegar.com Product Information
Despegar.com’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.despegar.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Travel
Quick Insights into Despegar.com Product Quality
Despegar.com's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Despegar.com Product Quality the Highest
Ranked Despegar.com Product Quality the Lowest
Despegar.com Product Quality Score by Gender
Male customers rated Despegar.com's Product Quality score 1.6 stars higher than Female customers.
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Male
3.1/5
Female
1.5/5
Despegar.com Product Quality Score by Usage
Despegar.com's Product Quality score was rated 1.6 stars by customers who have used Despegar.com's products/services for 2 to 5 Years.
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Despegar.com Product Quality vs. Competitors
Compared to its competitors, Despegar.com's Product Quality score is rated right above PHI, and is preceded by Booking.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Booking.com | 3.1/5 |
| Despegar.com | 2.6/5 |
| PHI | 2.5/5 |
| International Cruise & Excursions | 1.5/5 |
| Velocity Partners | N/A |
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Despegar.com Pricing
Despegar.com ROI & Value For Money
2.8/5
Despegar.com has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Despegar.com ROI
Despegar.com's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Despegar.com ROI the Highest
Ranked Despegar.com ROI the Lowest
Despegar.com ROI Score by Gender
Male customers rated Despegar.com's ROI score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
Despegar.com ROI Score by Usage
Despegar.com's ROI score was rated 1.5 stars by customers who have used Despegar.com's products/services for 2 to 5 Years.
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Despegar.com Pricing vs. Competitors
Compared to its competitors, Despegar.com's ROI score is rated right above PHI, and is preceded by Booking.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Booking.com | 3/5 |
| Despegar.com | 2.8/5 |
| PHI | 2.5/5 |
| International Cruise & Excursions | 1.5/5 |
| Velocity Partners | N/A |
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Despegar.com Customer Satisfaction (CSAT)
Despegar.com Customer Satisfaction (CSAT) Score
58 / 100
Despegar.com has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Despegar.com Customer Satisfaction vs. Competitors
Compared to its competitors, Despegar.com's Customer Satisfaction score is rated right above Booking.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Despegar.com | 58% |
| Booking.com | 54% |
| International Cruise & Excursions | 0% |
| PHI | 0% |
| Velocity Partners | 0% |
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Despegar.com Customer Service
2.6/5
Despegar.com has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Despegar.com's Customer Service
Address
2665 South Bayshore Drive, Suite M102, Miami, FL 33133
Website
http://www.despegar.com
Phone Number
305-577-4919
Quick Insights into Despegar.com Customer Service
Despegar.com's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Despegar.com Customer Service the Highest
Ranked Despegar.com Customer Service the Lowest
Despegar.com Customer Service Score by Gender
Male customers rated Despegar.com's Customer Service score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
Despegar.com Customer Service Score by Usage
Despegar.com's Customer Service score was rated 1.5 stars by customers who have used Despegar.com's products/services for 2 to 5 Years.
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Despegar.com Customer Service vs. Competitors
Compared to its competitors, Despegar.com's Customer Service score is rated right above PHI, and is preceded by Booking.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Booking.com | 2.9/5 |
| Despegar.com | 2.6/5 |
| PHI | 2.5/5 |
| International Cruise & Excursions | 1.5/5 |
| Velocity Partners | N/A |
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Despegar.com as an Employer
2.9/5
Despegar.com has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Despegar.com scored a -46 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Despegar.com would recommend the brand to a friend. ENPS measures how likely Despegar.com employees would recommend working at Despegar.com to a friend.
Net Promoter Score
-46
NPS Score
| 25% | Promoters |
|---|---|
| 4% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
