50
NPS
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Dippin' Dots
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About Dippin' Dots' Brand
Ice Cream Shop, Frozen Dessert Supplier, Frozen Yogurt Shop, Dessert Shop Among its major competitors, Dippin' Dots is ranked in 1st place for NPS while Braum's is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dippin' Dots Ranking
- #1 / 2 of its competitors
Dippin' Dots NPS
Dippin' Dots's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Dippin' Dots's customers would recommend using the product based on a scale of -100 to 100.
Dippin' Dots Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Dippin' Dots NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 50 | Jul 2023 | 50 |
How Other Brands Compare
Dippin' Dots is ranked first for NPS among its competitors. Braum's comes in second.
Dippin' Dots |  Braum's | |
| Global Ranking | #- | #772 |
| NPS | 50 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dippin' Dots NPS vs. Competitors
Compared to its competitors, Dippin' Dots's NPS is rated right above Braum's.
| COMPANY | NPS Score | |
|---|---|---|
| Dippin' Dots | 50 |
| Braum's | 35 |
Dippin' Dots Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dippin' Dots users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dippin' Dots Customer Loyalty vs. Competitors
Compared to its competitors, Dippin' Dots's Customer Loyalty score is rated right above Braum's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dippin' Dots | 100% |
| Braum's | 85% |
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Dippin' Dots Product Quality
5/5
Dippin' Dots has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Dippin' Dots Product Information
Dippin' Dots’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Dippin' Dots Product Quality vs. Competitors
Compared to its competitors, Dippin' Dots's Product Quality score is rated right above Braum's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dippin' Dots | 5/5 |
| Braum's | 3.9/5 |
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Dippin' Dots Pricing
Dippin' Dots ROI & Value For Money
5/5
Dippin' Dots has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Dippin' Dots Pricing vs. Competitors
Compared to its competitors, Dippin' Dots's ROI score is rated right above Braum's.
| COMPANY | Pricing Score | |
|---|---|---|
| Dippin' Dots | 5/5 |
| Braum's | 3.7/5 |
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Dippin' Dots Customer Satisfaction (CSAT)
Dippin' Dots Customer Satisfaction (CSAT) Score
100 / 100
Dippin' Dots has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dippin' Dots Customer Satisfaction vs. Competitors
Compared to its competitors, Dippin' Dots's Customer Satisfaction score is rated right above Braum's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dippin' Dots | 100% |
| Braum's | 73% |
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Dippin' Dots Customer Service
5/5
Dippin' Dots has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Dippin' Dots's Customer Service
Address
15402 Front Beach Rd, Panama City Beach, FL 32413
Website
http://www.dippindots.com/locations/mic-pcb2.html
Phone Number
(850)249-2046
Dippin' Dots Customer Service vs. Competitors
Compared to its competitors, Dippin' Dots's Customer Service score is rated right above Braum's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dippin' Dots | 5/5 |
| Braum's | 3.6/5 |
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Consumer vs. Employees
Dippin' Dots scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Dippin' Dots would recommend the brand to a friend. ENPS measures how likely Dippin' Dots employees would recommend working at Dippin' Dots to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
