67
NPS
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Dolce & Gabbana
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About Dolce & Gabbana's Brand
Among its major competitors, Dolce & Gabbana is ranked in 1st place for NPS while Steve Madden is 2nd, and Van De Velde is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
4.3/5
Customer Service
Dolce & Gabbana Ranking
- #1 / 4 of its competitors
Dolce & Gabbana NPS
Dolce & Gabbana's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether Dolce & Gabbana's customers would recommend using the product based on a scale of -100 to 100.
Dolce & Gabbana Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
Dolce & Gabbana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 74 | Mar 2023 | 74 |
May 2023 75 | May 2023 | 75 |
Aug 2023 76 | Aug 2023 | 76 |
Jan 2024 66 | Jan 2024 | 66 |
Mar 2024 70 | Mar 2024 | 70 |
May 2024 70 | May 2024 | 70 |
Aug 2024 68 | Aug 2024 | 68 |
Dec 2024 70 | Dec 2024 | 70 |
Jan 2025 71 | Jan 2025 | 71 |
Feb 2025 72 | Feb 2025 | 72 |
Apr 2025 64 | Apr 2025 | 64 |
Aug 2025 66 | Aug 2025 | 66 |
How Other Brands Compare
Dolce & Gabbana is ranked first for NPS among its competitors. Steve Madden and Van De Velde come in second and third, with Chic by Choice coming in at #4.
Dolce & Gabbana |  Steve Madden |  Van De Velde | Chic by Choice | |
| Global Ranking | #- | #249 | #- | #- |
| NPS | 67 | 20 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.33B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dolce & Gabbana NPS by Gender
Dolce & Gabbana's NPS was rated 60 by Female customers on Comparably.
Female
60
Dolce & Gabbana's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Dolce & Gabbana's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Dolce & Gabbana NPS by Ethnicity
Dolce & Gabbana's NPS was rated 100 points by Other customers on Comparably.
-100
-50
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| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Dolce & Gabbana NPS by Age
Dolce & Gabbana's NPS was rated 60 points by customers ages 18-25 on Comparably.
Dolce & Gabbana NPS by Usage
Dolce & Gabbana's NPS was rated 34 points by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Dolce & Gabbana NPS vs. Competitors
Compared to its competitors, Dolce & Gabbana's NPS is rated right above Steve Madden.
| COMPANY | NPS Score | |
|---|---|---|
| Dolce & Gabbana | 67 |
| Steve Madden | 20 |
Dolce & Gabbana Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Dolce & Gabbana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dolce & Gabbana Customer Loyalty Score by Gender
Dolce & Gabbana's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Dolce & Gabbana Customer Loyalty Score by Ethnicity
Dolce & Gabbana's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Dolce & Gabbana Customer Loyalty Score by Age
Dolce & Gabbana's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Dolce & Gabbana Customer Loyalty Score by Usage
Dolce & Gabbana's Customer Loyalty score was rated 70% by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
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Dolce & Gabbana Customer Loyalty vs. Competitors
Compared to its competitors, Dolce & Gabbana's Customer Loyalty score is rated right above Steve Madden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dolce & Gabbana | 80% |
| Steve Madden | 78% |
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Dolce & Gabbana Product Quality
4.3/5
Dolce & Gabbana has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Dolce & Gabbana Product Information
Dolce & Gabbana’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.dolcegabbana.it
- Company Size
- 1,001-5,000 Employees
Quick Insights into Dolce & Gabbana Product Quality
Dolce & Gabbana's Product Quality score was rated highest by Other customers.
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Ranked Dolce & Gabbana Product Quality the Highest
Dolce & Gabbana Product Quality Score by Gender
Dolce & Gabbana's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Dolce & Gabbana Product Quality Score by Ethnicity
Dolce & Gabbana's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Dolce & Gabbana Product Quality Score by Age
Dolce & Gabbana's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Dolce & Gabbana Product Quality Score by Usage
Dolce & Gabbana's Product Quality score was rated 3.5 stars by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
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Dolce & Gabbana Product Quality vs. Competitors
Compared to its competitors, Dolce & Gabbana's Product Quality score is rated right above Steve Madden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dolce & Gabbana | 4.3/5 |
| Steve Madden | 3.8/5 |
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Dolce & Gabbana Pricing
Dolce & Gabbana ROI & Value For Money
3.8/5
Dolce & Gabbana has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Dolce & Gabbana ROI
Dolce & Gabbana's ROI score was rated highest by customers ages 18-25.
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Ranked Dolce & Gabbana ROI the Highest
Dolce & Gabbana ROI Score by Gender
Dolce & Gabbana's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Dolce & Gabbana ROI Score by Ethnicity
Dolce & Gabbana's ROI score was rated 3.8 stars by Other customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Dolce & Gabbana ROI Score by Age
Dolce & Gabbana's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Dolce & Gabbana ROI Score by Usage
Dolce & Gabbana's ROI score was rated 3.6 stars by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
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Dolce & Gabbana Pricing vs. Competitors
Compared to its competitors, Dolce & Gabbana's ROI score is rated right above Steve Madden.
| COMPANY | Pricing Score | |
|---|---|---|
| Dolce & Gabbana | 3.8/5 |
| Steve Madden | 3.6/5 |
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Dolce & Gabbana Customer Satisfaction (CSAT)
Dolce & Gabbana Customer Satisfaction (CSAT) Score
83 / 100
Dolce & Gabbana has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
39%
Satisfied
44%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dolce & Gabbana Customer Satisfaction
Dolce & Gabbana's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Dolce & Gabbana Customer Satisfaction the Highest
Dolce & Gabbana Customer Satisfaction Score by Gender
Dolce & Gabbana's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dolce & Gabbana Customer Satisfaction Score by Ethnicity
CSAT according to Other
Dolce & Gabbana's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dolce & Gabbana Customer Satisfaction Score by Age
Dolce & Gabbana's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Dolce & Gabbana Customer Satisfaction Score by Usage
Dolce & Gabbana's Customer Satisfaction score was rated 100 points by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
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Dolce & Gabbana Customer Satisfaction vs. Competitors
Compared to its competitors, Dolce & Gabbana's Customer Satisfaction score is rated right above Steve Madden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dolce & Gabbana | 83% |
| Steve Madden | 75% |
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Dolce & Gabbana Customer Service
4.3/5
Dolce & Gabbana has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Dolce & Gabbana's Customer Service
Address
Italy
Website
http://www.dolcegabbana.it
Quick Insights into Dolce & Gabbana Customer Service
Dolce & Gabbana's Customer Service score was rated highest by Other customers.
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Ranked Dolce & Gabbana Customer Service the Highest
Dolce & Gabbana Customer Service Score by Gender
Dolce & Gabbana's Customer Service score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Dolce & Gabbana Customer Service Score by Ethnicity
Dolce & Gabbana's Customer Service score was rated 4.6 stars by Other customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Dolce & Gabbana Customer Service Score by Age
Dolce & Gabbana's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Dolce & Gabbana Customer Service Score by Usage
Dolce & Gabbana's Customer Service score was rated 4.1 stars by customers who have used Dolce & Gabbana's products/services for Less than 1 Year.
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Dolce & Gabbana Customer Service vs. Competitors
Compared to its competitors, Dolce & Gabbana's Customer Service score is rated right above Steve Madden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dolce & Gabbana | 4.3/5 |
| Steve Madden | 3.6/5 |
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Consumer vs. Employees
Dolce & Gabbana scored a 67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dolce & Gabbana would recommend the brand to a friend. ENPS measures how likely Dolce & Gabbana employees would recommend working at Dolce & Gabbana to a friend.
Net Promoter Score
67
NPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
