-51
NPS
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Douglas Emmett
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About Douglas Emmett's Brand
Douglas Emmett, Inc. is a self-administered and self-managed Real Estate Investment Trust (REIT).
Brand at a Glance
81%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Douglas Emmett NPS
Douglas Emmett's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Douglas Emmett's customers would recommend using the product based on a scale of -100 to 100.
Douglas Emmett Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Douglas Emmett NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -66 | Aug 2022 | -66 |
Feb 2023 -80 | Feb 2023 | -80 |
Jul 2023 -51 | Jul 2023 | -51 |
Sep 2023 -57 | Sep 2023 | -57 |
Nov 2023 -63 | Nov 2023 | -63 |
Dec 2023 -40 | Dec 2023 | -40 |
Sep 2024 -45 | Sep 2024 | -45 |
Nov 2025 -51 | Nov 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Douglas Emmett NPS by Gender
Douglas Emmett's NPS was rated -34 by Male customers on Comparably.
Male
-34
Douglas Emmett's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Douglas Emmett's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Douglas Emmett NPS by Ethnicity
Douglas Emmett's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Douglas Emmett Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Douglas Emmett users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Douglas Emmett Customer Loyalty Score by Gender
Douglas Emmett's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Douglas Emmett.
Male
70%
Yes
Female
N/A
Yes
Douglas Emmett Customer Loyalty Score by Ethnicity
Douglas Emmett's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Douglas Emmett.
70
out of 100
Caucasian
Douglas Emmett Product Quality
3/5
Douglas Emmett has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Douglas Emmett Product Information
Douglas Emmett’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://douglasemmett.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Quick Insights into Douglas Emmett Product Quality
Douglas Emmett's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Douglas Emmett's Product Quality.
Ranked Douglas Emmett Product Quality the Highest
Douglas Emmett Product Quality Score by Gender
Douglas Emmett's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Douglas Emmett.
Male
2/5
Female
N/A
Douglas Emmett Product Quality Score by Ethnicity
Douglas Emmett's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Douglas Emmett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Douglas Emmett Pricing
Douglas Emmett ROI & Value For Money
2.8/5
Douglas Emmett has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Douglas Emmett ROI
Douglas Emmett's ROI score was rated highest by Male customers.
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Ranked Douglas Emmett ROI the Highest
Douglas Emmett ROI Score by Gender
Douglas Emmett's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Douglas Emmett.
Male
2/5
Female
N/A
Douglas Emmett ROI Score by Ethnicity
Douglas Emmett's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Douglas Emmett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Douglas Emmett Customer Satisfaction (CSAT)
Douglas Emmett Customer Satisfaction (CSAT) Score
33 / 100
Douglas Emmett has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Douglas Emmett Customer Satisfaction
Douglas Emmett's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Douglas Emmett's Customer Satisfaction.
Ranked Douglas Emmett Customer Satisfaction the Highest
Douglas Emmett Customer Satisfaction Score by Gender
Douglas Emmett's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Douglas Emmett.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Douglas Emmett Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Douglas Emmett's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Douglas Emmett.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Douglas Emmett Customer Service
2.6/5
Douglas Emmett has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Douglas Emmett's Customer Service
Address
Santa Monica, CA
Website
http://douglasemmett.com
Phone Number
310-255-7700
Quick Insights into Douglas Emmett Customer Service
Douglas Emmett's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Douglas Emmett's Customer Service score.
Ranked Douglas Emmett Customer Service the Highest
Douglas Emmett Customer Service Score by Gender
Douglas Emmett's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Douglas Emmett.
Male
2/5
Female
N/A
Douglas Emmett Customer Service Score by Ethnicity
Douglas Emmett's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Douglas Emmett.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Douglas Emmett as an Employer
2.6/5
Douglas Emmett has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Douglas Emmett scored a -51 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Douglas Emmett would recommend the brand to a friend. ENPS measures how likely Douglas Emmett employees would recommend working at Douglas Emmett to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
