25
NPS
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Earnest
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About Earnest's Brand
We're building the modern bank for the next generation.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
3.5/5
Customer Service
Earnest NPS
Earnest's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Earnest's customers would recommend using the product based on a scale of -100 to 100.
Earnest Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Earnest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Mar 2022 66 | Mar 2022 | 66 |
Aug 2022 25 | Aug 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earnest Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Earnest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earnest Product Quality
2.5/5
Earnest has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Earnest Product Information
Earnest’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.earnest.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
SaaS
Earnest Pricing
Earnest ROI & Value For Money
2.7/5
Earnest has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Earnest Customer Satisfaction (CSAT)
Earnest Customer Satisfaction (CSAT) Score
50 / 100
Earnest has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Earnest Customer Service
3.5/5
Earnest has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Earnest's Customer Service
Address
1455 Market Street, 18th Floor, San Francisco, CA 94103
Website
https://www.earnest.com
Phone Number
(888)601-2801
Earnest's Social Links
Earnest as an Employer
2.5/5
Earnest has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Earnest scored a 25 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Earnest would recommend the brand to a friend. ENPS measures how likely Earnest employees would recommend working at Earnest to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
