-2
NPS
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Easterseals
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About Easterseals' Brand
Brand at a Glance
51%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Easterseals NPS
Easterseals's Net Promoter Score (NPS) is a -2 with 45% Promoters, 8% Passives, and 47% Detractors. Net Promoter Score tracks whether Easterseals's customers would recommend using the product based on a scale of -100 to 100.
Easterseals Overall NPS
| 45% | Promoters |
|---|---|
| 8% | Passives |
| 47% | Detractors |
Easterseals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 15 | Aug 2023 | 15 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 10 | Oct 2023 | 10 |
Jan 2024 3 | Jan 2024 | 3 |
Apr 2024 12 | Apr 2024 | 12 |
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 3 | Oct 2024 | 3 |
Jan 2025 -1 | Jan 2025 | -1 |
Feb 2025 3 | Feb 2025 | 3 |
May 2025 -4 | May 2025 | -4 |
Oct 2025 -3 | Oct 2025 | -3 |
Jan 2026 -4 | Jan 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Easterseals NPS by Gender
Female customers rated Easterseals's NPS 100 points higher than Male customers.
Male
-100
Easterseals's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
Easterseals's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Easterseals NPS by Ethnicity
Easterseals's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Easterseals Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Easterseals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Easterseals Customer Loyalty Score by Gender
Female customers rated Easterseals's Customer Loyalty score 36% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Easterseals.
Male
28%
Yes
Female
64%
Yes
Easterseals Customer Loyalty Score by Ethnicity
Easterseals's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Easterseals.
40
out of 100
Caucasian
Easterseals Product Quality
2.9/5
Easterseals has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Easterseals Product Information
Easterseals’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.easterseals.com/
- Company Size
- 51-200 Employees
Quick Insights into Easterseals Product Quality
Easterseals's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Easterseals Product Quality the Highest
Ranked Easterseals Product Quality the Lowest
Easterseals Product Quality Score by Gender
Female customers rated Easterseals's Product Quality score 2.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Easterseals.
Male
1.5/5
Female
3.6/5
Easterseals Product Quality Score by Ethnicity
Easterseals's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Easterseals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Easterseals Pricing
Easterseals ROI & Value For Money
2.7/5
Easterseals has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Easterseals ROI
Easterseals's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Easterseals ROI the Highest
Ranked Easterseals ROI the Lowest
Easterseals ROI Score by Gender
Female customers rated Easterseals's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Easterseals.
Male
1.5/5
Female
2.6/5
Easterseals ROI Score by Ethnicity
Easterseals's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Easterseals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Easterseals Customer Satisfaction (CSAT)
Easterseals Customer Satisfaction (CSAT) Score
42 / 100
Easterseals has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Easterseals Customer Satisfaction
Easterseals's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Easterseals Customer Satisfaction the Highest
Easterseals Customer Satisfaction Score by Gender
Easterseals's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Easterseals.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Easterseals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Easterseals' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Easterseals.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
67%
Easterseals Customer Service
2.7/5
Easterseals has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Easterseals's Customer Service
Website
http://www.easterseals.com/
Quick Insights into Easterseals Customer Service
Easterseals's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Easterseals' Customer Service score.
Ranked Easterseals Customer Service the Highest
Ranked Easterseals Customer Service the Lowest
Easterseals Customer Service Score by Gender
Female customers rated Easterseals's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Easterseals.
Male
1.5/5
Female
2.6/5
Easterseals Customer Service Score by Ethnicity
Easterseals's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Easterseals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Easterseals as an Employer
3.0/5
Easterseals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Easterseals scored a -2 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Easterseals would recommend the brand to a friend. ENPS measures how likely Easterseals employees would recommend working at Easterseals to a friend.
Net Promoter Score
-2
NPS Score
| 45% | Promoters |
|---|---|
| 8% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 30% | Promoters |
|---|---|
| 16% | Passive |
| 54% | Detractors |
