-85
NPS
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eharmony
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About eharmony's Brand
We have a happy, pleasant workplace driven by unique individuals who value bringing people together around the world – it’s a beautiful thing. Relationships are key for us, not only on the outside…but on the inside, as well.
Brand at a Glance
38%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eharmony NPS
eharmony's Net Promoter Score (NPS) is a -85 with 5% Promoters, 5% Passives, and 90% Detractors. Net Promoter Score tracks whether eharmony's customers would recommend using the product based on a scale of -100 to 100.
eharmony Overall NPS
| 5% | Promoters |
|---|---|
| 5% | Passives |
| 90% | Detractors |
eharmony NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -80 | Apr 2022 | -80 |
May 2022 -81 | May 2022 | -81 |
Jul 2022 -75 | Jul 2022 | -75 |
Oct 2022 -78 | Oct 2022 | -78 |
Dec 2022 -78 | Dec 2022 | -78 |
Feb 2023 -81 | Feb 2023 | -81 |
Apr 2023 -84 | Apr 2023 | -84 |
Jun 2024 -84 | Jun 2024 | -84 |
Jul 2024 -84 | Jul 2024 | -84 |
Dec 2024 -85 | Dec 2024 | -85 |
Aug 2025 -87 | Aug 2025 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eharmony NPS by Gender
eharmony's NPS was rated -100 by Female customers on Comparably.
Female
-100
eharmony's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
eharmony's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
eharmony NPS by Ethnicity
eharmony's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
eharmony NPS by Usage
eharmony's NPS was rated -100 points by customers who have used eharmony's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
eharmony Customer Reviews
Out of the 2 eharmony customer reviews 0 were positive and 2 were constructive. eharmony customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
eharmony Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of eharmony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eharmony Customer Loyalty Score by Gender
eharmony's Customer Loyalty score was rated 37 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of eharmony.
Female
37%
Yes
Male
N/A
Yes
eharmony Customer Loyalty Score by Ethnicity
eharmony's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eharmony.
49
out of 100
Caucasian
eharmony Customer Loyalty Score by Usage
eharmony's Customer Loyalty score was rated 44% by customers who have used eharmony's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
eharmony Product Quality
1.5/5
eharmony has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eharmony's overall Product Quality score rated by its users and customers.
eharmony Product Information
eharmony’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.eharmony.com/
- Company Size
- 11-50 Employees
Industry
Tech
Quick Insights into eharmony Product Quality
eharmony's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked eharmony's Product Quality.
Ranked eharmony Product Quality the Highest
eharmony Product Quality Score by Gender
eharmony's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of eharmony.
Female
1.5/5
Male
N/A
eharmony Product Quality Score by Ethnicity
eharmony's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of eharmony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
eharmony Product Quality Score by Usage
eharmony's Product Quality score was rated 1.5 stars by customers who have used eharmony's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
eharmony Pricing
eharmony ROI & Value For Money
1.5/5
eharmony has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into eharmony ROI
eharmony's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked eharmony's ROI score.
Ranked eharmony ROI the Highest
eharmony ROI Score by Gender
eharmony's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of eharmony.
Female
1.5/5
Male
N/A
eharmony ROI Score by Ethnicity
eharmony's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of eharmony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
eharmony ROI Score by Usage
eharmony's ROI score was rated 1.5 stars by customers who have used eharmony's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
eharmony Customer Satisfaction (CSAT)
eharmony Customer Satisfaction (CSAT) Score
14 / 100
eharmony has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eharmony Customer Satisfaction
eharmony's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked eharmony's Customer Satisfaction.
Ranked eharmony Customer Satisfaction the Highest
eharmony Customer Satisfaction Score by Gender
eharmony's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of eharmony.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
eharmony Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eharmony's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of eharmony.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
eharmony Customer Satisfaction Score by Usage
eharmony's Customer Satisfaction score was rated 0 points by customers who have used eharmony's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
eharmony Customer Service
1.5/5
eharmony has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About eharmony's Customer Service
Address
10900 Wilshire Blvd, Los Angeles, CA 90024
Website
https://www.eharmony.com/
Phone Number
4242581199
Quick Insights into eharmony Customer Service
eharmony's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked eharmony's Customer Service score.
Ranked eharmony Customer Service the Highest
eharmony Customer Service Score by Gender
eharmony's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of eharmony.
Female
1.5/5
Male
N/A
eharmony Customer Service Score by Ethnicity
eharmony's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eharmony.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
eharmony Customer Service Score by Usage
eharmony's Customer Service score was rated 1.5 stars by customers who have used eharmony's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
eharmony as an Employer
3.0/5
eharmony has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of eharmony
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
eharmony scored a -85 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of eharmony would recommend the brand to a friend. ENPS measures how likely eharmony employees would recommend working at eharmony to a friend.
Net Promoter Score
-85
NPS Score
| 5% | Promoters |
|---|---|
| 5% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 26% | Promoters |
|---|---|
| 26% | Passive |
| 48% | Detractors |
