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NPS
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EMAPTA
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About EMAPTA's Brand
Emapta is a next-generation business process outsourcing company, that helps global customers build professional, dedicated teams in offshore geographies. The company began in 2010 as a team in the Philippines built by CEO Tim Vorbach to provide outsourcing support for his business back in Australia. The team gave him the operational control and transparency that traditional BPO offerings could not provide. Emapta has since grown to 16 offices in the Philippines, Australia, Sri Lanka, Colombia and Macedonia, with over 550 clients across major industry sectors, and over 6,500 in manpower. The company has been recognized as an employer of choice in the Philippines and Asia. Emapta provides comprehensive support in administrative, legal, HR, and IT, while the customer retains day-to-day management of their remote teams as if they were part of their organization.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.2/5
Customer Service
EMAPTA NPS
EMAPTA's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether EMAPTA's customers would recommend using the product based on a scale of -100 to 100.
EMAPTA Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
EMAPTA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 -1 | Nov 2024 | -1 |
Jan 2025 -13 | Jan 2025 | -13 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EMAPTA Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of EMAPTA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EMAPTA Product Quality
3.8/5
EMAPTA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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EMAPTA Product Information
EMAPTA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.emapta.com
- Company Size
- 5,001-10,000 Employees
Industry
Outsourcing or Offshoring
EMAPTA Pricing
EMAPTA ROI & Value For Money
3.5/5
EMAPTA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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EMAPTA Customer Satisfaction (CSAT)
EMAPTA Customer Satisfaction (CSAT) Score
86 / 100
EMAPTA has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EMAPTA Customer Service
4.2/5
EMAPTA has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About EMAPTA's Customer Service
Address
5F St. Francis Corporate Center, 1552 Philippines
Website
https://www.emapta.com
EMAPTA's Social Links
EMAPTA as an Employer
Consumer vs. Employees
EMAPTA scored a 0 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of EMAPTA would recommend the brand to a friend. ENPS measures how likely EMAPTA employees would recommend working at EMAPTA to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 83% | Promoters |
|---|---|
| 10% | Passive |
| 7% | Detractors |
