-74
NPS
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Embassy Suites
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About Embassy Suites' Brand
Among its major competitors, Embassy Suites is ranked in 2nd place for NPS while Hilton is 1st.
Brand at a Glance
63%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Embassy Suites Ranking
- #2 / 2 of its competitors
Embassy Suites NPS
Embassy Suites's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Embassy Suites's customers would recommend using the product based on a scale of -100 to 100.
Embassy Suites Overall NPS
| 11% | Promoters |
|---|---|
| 4% | Passives |
| 85% | Detractors |
Embassy Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -79 | Apr 2024 | -79 |
Jul 2024 -79 | Jul 2024 | -79 |
Aug 2024 -76 | Aug 2024 | -76 |
Sep 2024 -76 | Sep 2024 | -76 |
Oct 2024 -76 | Oct 2024 | -76 |
Dec 2024 -76 | Dec 2024 | -76 |
Mar 2025 -76 | Mar 2025 | -76 |
May 2025 -74 | May 2025 | -74 |
Jun 2025 -74 | Jun 2025 | -74 |
Jul 2025 -76 | Jul 2025 | -76 |
Oct 2025 -76 | Oct 2025 | -76 |
Nov 2025 -74 | Nov 2025 | -74 |
How Other Brands Compare
Embassy Suites is ranked second for NPS among its competitors. Hilton comes in first.
Embassy Suites |  Hilton | |
| Global Ranking | #- | #84 |
| NPS | -74 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $32.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embassy Suites NPS by Gender
Female customers rated Embassy Suites's NPS 24 points higher than Male customers.
Male
-82
Embassy Suites's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
-58
Embassy Suites's NPS was rated -58 by Female customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Embassy Suites NPS by Ethnicity
Embassy Suites's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
African American/Black -45 | African American/Black | -45 |
Other -100 | Other | -100 |
Embassy Suites NPS by Age
Embassy Suites's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Embassy Suites NPS by Usage
Embassy Suites's NPS was rated the highest by customers who have used Embassy Suites's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -55 | Over 10 Years | -55 |
Embassy Suites NPS vs. Competitors
Compared to its competitors, Embassy Suites's NPS is rated right below Hilton.
| COMPANY | NPS Score | |
|---|---|---|
| Hilton | 26 |
| Embassy Suites | -74 |
Embassy Suites Customer Reviews
Out of the 7 Embassy Suites customer reviews 5 were positive and 2 were constructive. Embassy Suites customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Embassy Suites Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Embassy Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Embassy Suites Customer Loyalty Score by Gender
Male customers rated Embassy Suites's Customer Loyalty score 7% higher than Female customers.
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Male
66%
Yes
Female
59%
Yes
Embassy Suites Customer Loyalty Score by Ethnicity
Embassy Suites's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Embassy Suites.
66
out of 100
Caucasian
60
out of 100
African American/Black
70
out of 100
Other
Embassy Suites Customer Loyalty Score by Age
Embassy Suites's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 28% | 41-45 | 28% |
46-50 55% | 46-50 | 55% |
56-60 64% | 56-60 | 64% |
61-65 85% | 61-65 | 85% |
66+ 85% | 66+ | 85% |
Embassy Suites Customer Loyalty Score by Usage
Embassy Suites's Customer Loyalty score was rated the highest by customers who have used Embassy Suites's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Embassy Suites Customer Loyalty Score by Industry
Embassy Suites's Customer Loyalty score was rated 46% by Healthcare, Hospitals and Medicine industry customers.
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Embassy Suites Customer Loyalty vs. Competitors
Compared to its competitors, Embassy Suites's Customer Loyalty score is rated right below Hilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hilton | 78% |
| Embassy Suites | 63% |
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Embassy Suites Product Quality
1.8/5
Embassy Suites has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Embassy Suites Product Information
Embassy Suites’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Embassy Suites's product the highest.
- Website
- http://www.embassysuites.com
Quick Insights into Embassy Suites Product Quality
Embassy Suites's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Embassy Suites Product Quality the Highest
Ranked Embassy Suites Product Quality the Lowest
Embassy Suites Product Quality Score by Gender
Female customers rated Embassy Suites's Product Quality score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Embassy Suites Product Quality Score by Ethnicity
Embassy Suites's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Embassy Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
Embassy Suites Product Quality Score by Age
Embassy Suites's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Embassy Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Embassy Suites Product Quality Score by Usage
Embassy Suites's Product Quality score was rated the highest by customers who have used Embassy Suites's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Embassy Suites Product Quality Score by Industry
Embassy Suites's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Embassy Suites Product Quality vs. Competitors
Compared to its competitors, Embassy Suites's Product Quality score is rated right below Hilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hilton | 3.8/5 |
| Embassy Suites | 1.8/5 |
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Embassy Suites Pricing
Embassy Suites ROI & Value For Money
1.8/5
Embassy Suites has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Embassy Suites Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Embassy Suites ROI
Embassy Suites's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Embassy Suites ROI the Highest
Ranked Embassy Suites ROI the Lowest
Embassy Suites ROI Score by Gender
Embassy Suites's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Embassy Suites ROI Score by Ethnicity
Embassy Suites's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Embassy Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Embassy Suites ROI Score by Age
Embassy Suites's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Embassy Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Embassy Suites ROI Score by Usage
Embassy Suites's ROI score was rated the highest by customers who have used Embassy Suites's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Embassy Suites ROI Score by Industry
Embassy Suites's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Embassy Suites Pricing vs. Competitors
Compared to its competitors, Embassy Suites's ROI score is rated right below Hilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Hilton | 3.7/5 |
| Embassy Suites | 1.8/5 |
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Embassy Suites Customer Satisfaction (CSAT)
Embassy Suites Customer Satisfaction (CSAT) Score
27 / 100
Embassy Suites has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
10%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Embassy Suites Customer Satisfaction
Embassy Suites's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Embassy Suites Customer Satisfaction the Highest
Ranked Embassy Suites Customer Satisfaction the Lowest
Embassy Suites Customer Satisfaction Score by Gender
Female customers rated Embassy Suites's Customer Satisfaction score 12 points higher than Male customers.
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14 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 73% |
26 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 74% |
Embassy Suites Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Embassy Suites' Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
69%
CSAT according to African American/Black
Embassy Suites' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Embassy Suites' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Embassy Suites.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Embassy Suites Customer Satisfaction Score by Age
Embassy Suites's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 17% |
Embassy Suites Customer Satisfaction Score by Usage
Embassy Suites's Customer Satisfaction score was rated the highest by customers who have used Embassy Suites's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Embassy Suites Customer Satisfaction vs. Competitors
Compared to its competitors, Embassy Suites's Customer Satisfaction score is rated right below Hilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hilton | 74% |
| Embassy Suites | 27% |
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Embassy Suites Customer Service
1.8/5
Embassy Suites has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Embassy Suites's Customer Service
Address
Addison, TX
Website
http://www.embassysuites.com
Quick Insights into Embassy Suites Customer Service
Embassy Suites's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Embassy Suites' Customer Service score.
Ranked Embassy Suites Customer Service the Highest
Ranked Embassy Suites Customer Service the Lowest
Embassy Suites Customer Service Score by Gender
Embassy Suites's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Embassy Suites Customer Service Score by Ethnicity
Embassy Suites's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Embassy Suites.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Embassy Suites Customer Service Score by Age
Embassy Suites's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Embassy Suites Customer Service Score by Usage
Embassy Suites's Customer Service score was rated the highest by customers who have used Embassy Suites's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Embassy Suites Customer Service Score by Industry
Embassy Suites's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Embassy Suites Customer Service vs. Competitors
Compared to its competitors, Embassy Suites's Customer Service score is rated right below Hilton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hilton | 3.8/5 |
| Embassy Suites | 1.8/5 |
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Embassy Suites as an Employer
Consumer vs. Employees
Embassy Suites scored a -74 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Embassy Suites would recommend the brand to a friend. ENPS measures how likely Embassy Suites employees would recommend working at Embassy Suites to a friend.
Net Promoter Score
-74
NPS Score
| 11% | Promoters |
|---|---|
| 4% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
