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NPS
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encore
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About encore's Brand
Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
encore NPS
encore's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether encore's customers would recommend using the product based on a scale of -100 to 100.
encore Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
encore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 12 | Nov 2023 | 12 |
Jan 2024 11 | Jan 2024 | 11 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 2 | May 2024 | 2 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 4 | Aug 2024 | 4 |
Nov 2024 1 | Nov 2024 | 1 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 0 | Mar 2025 | 0 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
encore NPS by Gender
Male customers rated encore's NPS 15 points higher than Female customers.
Male
0
encore's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
-15
encore's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
encore NPS by Ethnicity
encore's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
African American/Black 50 | African American/Black | 50 |
Other 0 | Other | 0 |
encore NPS by Age
encore's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
encore NPS by Usage
encore's NPS was rated the highest by customers who have used encore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
encore Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of encore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
encore Customer Loyalty Score by Gender
Female customers rated encore's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of encore.
Male
75%
Yes
Female
87%
Yes
encore Customer Loyalty Score by Ethnicity
encore's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of encore.
74
out of 100
Caucasian
78
out of 100
African American/Black
78
out of 100
Other
encore Customer Loyalty Score by Age
encore's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of encore.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
encore Customer Loyalty Score by Usage
encore's Customer Loyalty score was rated the highest by customers who have used encore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
encore Customer Loyalty Score by Industry
encore's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
encore Product Quality
3/5
encore has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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encore Product Information
encore’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated encore's product the highest. Reviewers from the Arts and Entertainment industry rated encore the lowest at 2.5.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Small Business Services
Social
Sports & Entertainment
Quick Insights into encore Product Quality
encore's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used encore's products/services for 5 to 10 Years.
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Ranked encore Product Quality the Highest
Ranked encore Product Quality the Lowest
encore Product Quality Score by Gender
encore's Product Quality score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of encore.
Male
3.2/5
Female
3.2/5
encore Product Quality Score by Ethnicity
encore's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of encore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 2.5 | Other | 2.5 |
encore Product Quality Score by Age
encore's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of encore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4.1 | 51-55 | 4.1 |
encore Product Quality Score by Usage
encore's Product Quality score was rated the highest by customers who have used encore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
encore Product Quality Score by Industry
encore's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
encore Pricing
encore ROI & Value For Money
2.8/5
encore has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock encore's overall ROI score rated by its users and customers.
encore Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from encore.
Quick Insights into encore ROI
encore's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used encore's products/services for 5 to 10 Years.
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Ranked encore ROI the Highest
Ranked encore ROI the Lowest
encore ROI Score by Gender
Male customers rated encore's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of encore.
Male
3.1/5
Female
2.8/5
encore ROI Score by Ethnicity
encore's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of encore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 2.6 | Other | 2.6 |
encore ROI Score by Age
encore's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of encore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3.5 | 51-55 | 3.5 |
encore ROI Score by Usage
encore's ROI score was rated the highest by customers who have used encore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
encore ROI Score by Industry
encore's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
encore Customer Satisfaction (CSAT)
encore Customer Satisfaction (CSAT) Score
47 / 100
encore has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into encore Customer Satisfaction
encore's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked encore's Customer Satisfaction.
Ranked encore Customer Satisfaction the Highest
Ranked encore Customer Satisfaction the Lowest
encore Customer Satisfaction Score by Gender
Male customers rated encore's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of encore.
60 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
encore Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
encore's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of encore.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
encore's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of encore.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
encore's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of encore.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
encore Customer Satisfaction Score by Age
encore's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of encore.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 67% |
encore Customer Satisfaction Score by Usage
encore's Customer Satisfaction score was rated the highest by customers who have used encore's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
encore Customer Satisfaction Score by Industry
encore's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "encore Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "encore's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
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}encore Customer Service
3/5
encore has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock encore's overall Customer Service score rated by its users and customers.
About encore's Customer Service
Address
Long Beach, CA
Website
https://www.encoreglobal.com/
Phone Number
(187) 743-0772
encore's Social Links
Quick Insights into encore Customer Service
encore's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used encore's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked encore's Customer Service score.
Ranked encore Customer Service the Highest
Ranked encore Customer Service the Lowest
encore Customer Service Score by Gender
Male customers rated encore's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of encore.
Male
3.1/5
Female
2.6/5
encore Customer Service Score by Ethnicity
encore's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of encore.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 2.6 | Other | 2.6 |
encore Customer Service Score by Age
encore's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of encore.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
46-50 2.1 | 46-50 | 2.1 |
51-55 3.3 | 51-55 | 3.3 |
encore Customer Service Score by Usage
encore's Customer Service score was rated the highest by customers who have used encore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
encore Customer Service Score by Industry
encore's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
encore scored a 0 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of encore would recommend the brand to a friend. ENPS measures how likely encore employees would recommend working at encore to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 28% | Promoters |
|---|---|
| 23% | Passive |
| 49% | Detractors |
